User's Guide
A-6 Bottom-Feed Tractors
Troubleshooting
If you experience a problem while using the bottom-feed forms tractors,
consult the following table for assistance. This troubleshooting informa-
tion pertains only to the bottom-feed forms tractors. For additional
troubleshooting information, refer to the
Solving Problems
section.
Table A-1. Troubleshooting the Bottom-Feed Tractors
Symptom
Probable Cause/Corrective Action
Tractors are hard to reach and
9
9
9
9
9
Raise front of printer onto
adjust while loading paper.
pop-down supports.
Pop-down supports don't lock into
9
9
9
9
9
Lift front edge of printer until
place or won't unlock.
supports are fully extended and
off of printer stand. If neces-
sary, gently rock supports for-
ward and backward until they
slide into place.
When you press Form feed button,
9
9
9
9
9
Bottom-feed tractors are not
paper does not advance.
activated. Press Paper Path
button as needed to select
Bottom
paper path.
Paper advances but jams before
9
9
9
9
9
Paper is misaligned on bottom-
entering bottom of printer.
feed tractors. Reload paper.
Paper advances into printer but
9
9
9
9
9
Printhead is too close to platen.
jams inside.
Make sure PH GAP and
PFORCE parameters on
Setup menu are set to
Auto.
9
9
9
9
9
A torn or crumpled piece of
paper is blocking paper entry
slot. Inspect bottom paper
entry slot and remove debris.
User's Guide
A-6 Bottom-Feed Tractors
Troubleshooting
If you experience a problem while using the bottom-feed forms tractors,
consult the following table for assistance. This troubleshooting informa-
tion pertains only to the bottom-feed forms tractors. For additional
troubleshooting information, refer to the
Solving Problems
section.
Table A-1. Troubleshooting the Bottom-Feed Tractors
Symptom
Probable Cause/Corrective Action
Tractors are hard to reach and
9
9
9
9
9
Raise front of printer onto
adjust while loading paper.
pop-down supports.
Pop-down supports don't lock into
9
9
9
9
9
Lift front edge of printer until
place or won't unlock.
supports are fully extended and
off of printer stand. If neces-
sary, gently rock supports for-
ward and backward until they
slide into place.
When you press Form feed button,
9
9
9
9
9
Bottom-feed tractors are not
paper does not advance.
activated. Press Paper Path
button as needed to select
Bottom
paper path.
Paper advances but jams before
9
9
9
9
9
Paper is misaligned on bottom-
entering bottom of printer.
feed tractors. Reload paper.
Paper advances into printer but
9
9
9
9
9
Printhead is too close to platen.
jams inside.
Make sure PH GAP and
PFORCE parameters on
Setup menu are set to
Auto.
9
9
9
9
9
A torn or crumpled piece of
paper is blocking paper entry
slot. Inspect bottom paper
entry slot and remove debris.
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