User's Guide
Solving Problems 6-13
Table 6-1. Troubleshooting Guide––continued
Symptom
Probable Cause/Corrective Action
Self test runs ok, but printer re-
9
9
9
9
9
Printing is paused; press
mains idle when computer sends
Ready button.
print data.
9
9
9
9
9
Wrong INTRFCE setting on
Setup menu. Check setting.
9
9
9
9
9
Interface cable to computer
is loose, defective or wired
incorrectly. Check interface
cable.
9
9
9
9
9
Computer is sending data to
wrong output port. Check
port assignment.
9
9
9
9
9
Interface is fouled up. Turn
computer and printer off, then
back on. Or, try a different
output port.
Printing is too light.
9
9
9
9
9
Ribbon is worn. Replace rib-
bon cartridge.
9
9
9
9
9
Print density fine-adjustment
is set too light. Hold down
Print Density button and
re-adjust print density.
9
9
9
9
9
PH GAP and PFORCE param-
eters on Setup menu are not
set to
Auto,
or settings are
incorrect. Check settings.
9
9
9
9
9
Ribbon cartridge is not fully
seated on carriage. Re-install
ribbon cartridge.
User's Guide
Solving Problems 6-13
Table 6-1. Troubleshooting Guide––continued
Symptom
Probable Cause/Corrective Action
Self test runs ok, but printer re-
9
9
9
9
9
Printing is paused; press
mains idle when computer sends
Ready button.
print data.
9
9
9
9
9
Wrong INTRFCE setting on
Setup menu. Check setting.
9
9
9
9
9
Interface cable to computer
is loose, defective or wired
incorrectly. Check interface
cable.
9
9
9
9
9
Computer is sending data to
wrong output port. Check
port assignment.
9
9
9
9
9
Interface is fouled up. Turn
computer and printer off, then
back on. Or, try a different
output port.
Printing is too light.
9
9
9
9
9
Ribbon is worn. Replace rib-
bon cartridge.
9
9
9
9
9
Print density fine-adjustment
is set too light. Hold down
Print Density button and
re-adjust print density.
9
9
9
9
9
PH GAP and PFORCE param-
eters on Setup menu are not
set to
Auto,
or settings are
incorrect. Check settings.
9
9
9
9
9
Ribbon cartridge is not fully
seated on carriage. Re-install
ribbon cartridge.
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