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1.7
Contacting Amplicon Liveline Limited for Support or Service
The /260+ boards are designed and manufactured by Amplicon Liveline Ltd and
maintenance is available throughout the supported life of the product.
1.7.1 Technical
Support
Should this product appear defective, please check the information in this manual and any 'Help' or
'READ.ME' files appropriate to the program in use to ensure that the product is being correctly
applied.
If a problem persists, please request Technical Support in one of the following ways:
Telephone:
UK
0
1273 944 835
Fax:
UK
01273
570
215
Email
Web:
www.amplicon.co
It will assist the support engineer if you have the following information available when you call:
Date of purchase
Your postcode or your account number
The Operating System you are running under
The specification of your computer
The nature of your problem and the results of any tests you have conducted.
1.7.2 Repairs
If the /260+ requires repair then please return the goods enclosing a repair order detailing
the nature of the fault. If the /260+ is still under warranty, there will be no repair charge
unless any damage is a consequence of improper use.
For traceability when processing returned goods, a Returned Materials Authorisation (RMA)
procedure is in operation. Before returning the goods, please request an individual RMA number
by contacting Amplicon Technical Support. Give the reason for the return and, if the goods are still
under warranty, the original invoice number and date. Repair turnaround time is normally five
working days but the Service Engineers will always try to co-operate if there is a particular problem
of time pressure.
Please mark the RMA number on the outside of the packaging to ensure that the package is
accepted by the Goods Inwards Department.
Address repairs to:
The Service Department
AMPLICON
LIVELINE
LIMITED
Centenary
Industrial
Estate
Brighton,
East
Sussex
BN2
4AW
England
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