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HAPTER

IV.

ROUBLESHOOTING

If you encounter problems with your scanner, please review the installation

and scanning instructions contained in this guide.

Many common use issues can be resolved by referring to the information in

this chapter, or by consulting the FAQ (Frequently Asked Questions). To read the
FAQ, from the Windows

START

menu, point to

All Programs

Ambir ImageScan

Pro 940u

, and then click

FAQ

CANNER

ONNECTION

The first step to take when troubleshooting connection problems with your

scanner is to check all physical connections, including power cable and any

USB cabling and connections. The icon

located on the Windows system

tray, indicates if the scanner software is properly launched and the scanner
and computer are communicating with each other.

Appearance

Status

The  program  has  been  successfully  launched  and  the
scanner  is  connected  with  the  computer,  ready  to  scan
images.

Either the scanner is not connected with the computer or
the scanner power is not switched on.

No Display The AmbirScan ADF application is closed. The scanner

may or may not be connected to the computer.

Содержание ImageScan Pro 930u

Страница 1: ......

Страница 2: ...canning of certain documents e g checks bank notes I D cards government bonds or public documents may be prohibited by law and or subject to criminal prosecution Please be responsible and respectful of intellectual property and copyright laws when scanning books magazines journals and other materials Environmental Information Ambir Technology is committed to the environment This product is designe...

Страница 3: ...g Additional Software 18 CHAPTER II SCANNING 19 Preparing Documents 20 Checking Document Conditions 20 Loosening Documents 21 Placing Documents 21 Placing Business Cards 23 Placing Plastic Cards 24 Scanning Documents 25 Scanning via TWAIN Interface 25 Scanning from the Scanner s Front Panel 28 Scanning from the On screen AmbirScan ADF Execute Menu 29 CHAPTER III CARE AND MAINTENANCE 31 Cleaning th...

Страница 4: ...d or missing please contact the point of purchase Chapter I describes how to install scanner s software and connect the scanner to your computer Note The scanner connects to your computer through the Universal Serial Bus USB If your computer does not support USB technology you will need to purchase a USB interface card to add USB capabilities to your computer or buy and install USB connectors if y...

Страница 5: ...PRECAUTIONS Warning Before using this device please read the following important information to eliminate or reduce any possibility of causing damage and personal injury 1 The product is for indoor use in dry locations Condensation may occur inside this device and cause malfunction if the following conditions are met when this device is moved directly from a cold to a warm location after a cold ro...

Страница 6: ...bration It may damage the internal components MINIMUM SYSTEM REQUIREMENTS1 PC with Intel Pentium IV 2 0 GHz processor or compatible Pentium IV 3 0 Ghz recommended 1 GB RAM Available USB port USB 2 0 recommended CD ROM Drive or DVD ROM Drive 800 MB Free Hard Disk Space 1GB or larger recommended High color graphic card VGA or higher Operating System Windows XP Compatible Windows 2000 Windows Vista W...

Страница 7: ...er 4 Paper Chute Automatic Document Feeder or ADF 5 Quick Guide 6 Setup Application CD ROM 7 Calibration Sheet 8 Memo Label 9 Cleansing Cloth 10 Pad Module 2 Save the box and packing materials in case you need to transport this scanner in the future ...

Страница 8: ...ize you are using 3 COVER OPEN LEVER Opens the cover of the Automatic Document Feeder ADF Pull it to open the ADF cover when you need to clear paper jam or clean the scanner 4 STACKER Keeps the paper in place Extend it in case of longer paper 5 ADF AUTOMATIC DOCUMENT FEEDER Automatically feeds a stack of documents for scanning 6 PAPER CHUTE EXTENSION Extends to hold longer paper ...

Страница 9: ...ss to move forward the scanning task number indicated in the function number display 6 DOWN BUTTON Press to move backward the scanning task number indicated in the function number display 7 SCAN BUTTON Press to perform a predefined scanning task selected by the up or down button 8 FUNCTION NUMBER DISPLAY Indicates the number of the predefined scanning task selected by the up or down button 9 WARNI...

Страница 10: ...scanner status Warning LED Light Power Power Saving LED Light Status Off White The scanner is turned on ready to scan images Off Orange The scanner is in standby mode sleep mode It will enter this mode if it is idle for 10 minutes Red Blinking White The ADF cover is opened Blinking Red White Paper jam Blinking Red Off An internal component of the scanner may have malfunctioned Off Off The scanner ...

Страница 11: ...or more pages stuck together when being fed through the ADF it halts scanning and triggers a message on your computer screen letting you separate the sheets and continue scanning To keep the Ultrasonic Sensor working properly clean it lightly with a dry cloth Information This function may or may not be available depending on the scanner model you purchased Ultrasonic Sensor ...

Страница 12: ...ytes of hard disk space after they are installed into your computer To ensure ample room for the installation as well as for scanning and saving images a minimum of 1 GB of hard disk space is recommended This USB scanner can only operate under the Microsoft Windows XP Vista or Windows 7 operating systems HARDWARE REQUIREMENTS This scanner connects to your computer through the Universal Serial Bus ...

Страница 13: ...NER Please follow the step by step procedures described below to install the Ambir ImageScan Pro 940u scanner Attention Choose the right location first Always place your scanner on a level smooth and strong surface before proceeding with scanner setup or any scanning task A tilted or uneven surface may cause paper feeding errors scanner damage or personal injury Avoid using the scanner in a dusty ...

Страница 14: ...lling the lever and get the paper chute ready 2 Install the paper chute by aligning and inserting the tabs of the paper chute into their slots on the scanner 3 Close the ADF cover by pushing it back down until it snaps back into place Cover open lever ADF cover ...

Страница 15: ...of the AC adapter into a standard AC power outlet 3 Plug the square end of the included USB cable to the USB port at the rear of the scanner 4 Plug the rectangular end of the USB cable to an available USB port on your computer 5 If you plan to connect your scanner to a USB hub3 make sure that the hub is connected to the USB port in your computer Next connect the scanner to the USB hub 3 The USB hu...

Страница 16: ...the Continue button when the User Account Control dialog pops up c Insert the Setup Application CD ROM included with your scanner into your CD ROM drive when the system prompts you Insert the disc that came with your USB Scanner and click on the Next button Afterwards please skip to step 8 6 For Windows 7 When the Setup Application CD is for one scanner model a Insert the Setup Application CD ROM ...

Страница 17: ...ur first scan with our bundled application NewSoft Presto PageManager 9 Before testing your scanner double check to make sure that all cable connections are securely fastened To test ADF scanning 1 Load a document headfirst and face down into the ADF with the text side facing the paper chute For detailed instructions on loading paper into the ADF please refer to the Preparing Documents section of ...

Страница 18: ... the ADF paper chute should be now loaded into the ADF and scanned After this process you should see a scanned image of the document on your screen 8 Click Exit to exit the TWAIN window INSTALLING ADDITIONAL SOFTWARE Your scanner is TWAIN compliant and functions with virtually all available TWAIN compatible software If you purchase additional software to be used with your scanner please make sure ...

Страница 19: ...hare and organize images NewSoft Presto PageManager 9 has been bundled for your scanner on the included Setup Application CD ROM It will allow you to alter and correct any scanned images by using a variety of filters tools and effects Need to scan text documents and edit them in a word processor This is the role of Optical Character Recognition OCR software OCR software converts the image files th...

Страница 20: ...endix A Specifications of this guide Notched paper Coated paper such as brochures Attention To prevent paper feeding errors and damages to the ADF unit strictly follow the instructions below Remove all small objects e g paper clips pins staples or any other fasteners attached before loading the paper into the ADF Make sure the paper is completely flat with no creased or curled corners Avoid scanni...

Страница 21: ...other damages can result if paper feeds improperly DO NOT place paper with wet ink or correction fluid into the ADF Wait enough time to allow to dry before scanning Loosening Documents Before loading a stack of documents into the ADF loosen them as follows 1 Fan the documents so that no two pages are sticking together 2 Hold the documents upside down with both hands and then gently push them onto ...

Страница 22: ...e paper chute If you wish to scan both sides of a single page the page need only pass through the ADF once Set the scan type to Duplex in the AmbirScan ADF interface 2 If you need to scan longer documents pull out the paper chute extension and stacker to provide further support for the documents 3 Adjust the paper width slider for the paper size you are using The paper width slider should be gentl...

Страница 23: ...so tightly that the process of feeding them through the scanner is strained Do not load additional paper into the ADF while the unit is feeding and scanning PLACING BUSINESS CARDS 1 Horizontally load the business cards headfirst and face down toward the center of the ADF and all the way into the ADF until touching the bottom For single sided scans load the business cards face down For double sided...

Страница 24: ...insurance cards Medicare cards or any membership cards Make sure to load the embossed face of the embossed card top first face down into the scanner 1 Horizontally load the plastic card top first and face down toward the center of the ADF For single sided scans load the card face down For double sided scans load the card in desired order 2 Adjust the paper width slider to the card width The paper ...

Страница 25: ...stem tray Paper is properly loaded into the ADF Scanning via TWAIN Interface The TWAIN program is a very important piece of software that comes with your scanner This program acts as an interface between the scanner hardware and the image editing software you are using to view and edit images The TWAIN program allows you to adjust a number of settings to define the quality of the scanned image The...

Страница 26: ...Scan Pro 940u and then click the OK button to set this scanner as the default scanning source 2 Within Presto PageManager 9 click File Scan Settings uncheck Suppress TWAIN User Interface OK Click File Acquire Image Data 3 In the TWAIN window that opens select ADF Front Side as the Scan Type if you want to scan single sided documents or select ADF Duplex to scan double sided documents 4 Adjust the ...

Страница 27: ...both front and rear image data vertically in a joined image the rear image will be placed below the front image 5 Begin the scanning process by loading one page of the document and click the Preview button The scanned image should appear in the Preview Window To define the margins and to crop out remove sections of the image you don t want scanned use the mouse to click and drag the corners or sid...

Страница 28: ...he buttons which you can use as is or you can change Also provided with the scanner is a sticker with factory defaults printed and blank space to record your own button configuration If needed you may modify settings to meet your current needs Refer to View Button Settings and Configure Button Settings below for more information 3 Press the UP or DOWN button to select the desired task number 1 9 4...

Страница 29: ...he settings View Button Settings There are three ways to view the button settings Double click the icon in the Windows system tray Right click the icon in the Windows system tray and then choose Button Configuration in the pop up menu that opens View your memo if you write down the customized button number settings on the memo label Scanning from the On screen AmbirScan ADF Execute Menu You may al...

Страница 30: ...oose Button Configuration in the pop up menu that opens 4 Click the desired button function item in the pop up menu The scanner starts to scan immediately and carry out the corresponding action according to settings you have set up in the Button Configuration window ...

Страница 31: ...r surface and the ADF unit Gently wipe locations described below Do not rub too hard Warning Before cleaning the scanner turn off the scanner and disconnect the scanner s power cable and USB cable and then wait a few minutes for the glass and or the inner ADF to cool to room temperature Wash your hands with soap and water after cleaning the scanner Cleaning Materials Have the following cleaning ma...

Страница 32: ...reful NOT to scratch their surfaces Clean Feed Roller Wipe the Feed Roller from side to side and then rotate it Repeat this until its entire surface is cleaned Clean Pad Module Wipe the Pad Module from top to bottom in the direction of arrow shown in below picture Be careful not to damage the pick springs of the pad Cover open lever ADF cover ...

Страница 33: ... not spray cleaner directly onto the scanner glass Excess liquid residue may fog the glass or damage the scanner 3 Wait for cleaned areas to dry completely 4 Close the ADF cover by pushing it back down until it snaps back into place ...

Страница 34: ...unter Utility program automatically counts the number of sheets scanned by your scanner and how many times the consumables are used From the Windows START menu point to All Programs Ambir ImageScan Pro 940u and then click Counter Utility Refer to the online help of Counter Utility to explorer more about Counter Utility Replacing the Pad Module 1 Open the ADF cover by pulling the cover open lever 2...

Страница 35: ...ting the tabs on the module onto their slots on the scanner 4 Close the ADF cover by pushing it back down until it snaps back into place Replacing the Feed Roller 1 Open the ADF cover by pulling the cover open lever Cover open lever ADF cover ...

Страница 36: ...36 2 Remove the paper chute by pinching both sides of the handles on the paper chute to remove it 3 Remove the feed roller by pinching both sides of the feed roller and pull it out ...

Страница 37: ...37 4 Install the new feed roller by aligning and inserting the feed roller onto the roller assembly on the scanner ...

Страница 38: ...38 5 Install the paper chute by aligning and inserting the tabs of the paper chute into their slots on the scanner 6 Close the ADF cover by pushing it back down until it snaps back into place ...

Страница 39: ...Insert the special Calibration Sheet into the ADF of the scanner with an arrow pointing toward the scanner s front buttons Attention Please insert the special calibration sheet included with the scanner As an option you may also use any plain white sheet of letter 8 5 x 11 sized paper instead however the calibration effect may not be as precise as when the special calibration sheet is used 3 Click...

Страница 40: ... then disconnect the power cable from the power outlet Leaving the power cable plugged in to a power outlet will consume electricity even if you do not operate the scanner Information The scanner will enter the standby mode sleep mode after it is idle for 10 minutes Simply press any scanner button on the scanner panel and the scanner will return back to the normal status From the Windows START men...

Страница 41: ... when troubleshooting connection problems with your scanner is to check all physical connections including power cable and any USB cabling and connections The icon located on the Windows system tray indicates if the scanner software is properly launched and the scanner and computer are communicating with each other Appearance Status The program has been successfully launched and the scanner is con...

Страница 42: ...e cover open lever 3 Gently but firmly pull the jammed documents out of the ADF Try to avoid creasing or wrinkling the documents Attention Do not try to pull jammed or half scanned documents out of the ADF without first opening the ADF cover Doing so may permanently damage the ADF 4 Close the ADF cover by pushing it back down until it snaps back into place Cover open lever ADF cover ...

Страница 43: ...ode Letter Portrait Note Results may vary depending upon your scanning application computer processor and system memory Scan Area W x L Maximum 216 x 356 mm or 8 5 x 14 Minimum 13 2 x 13 2 mm or 0 52 x 0 52 Acceptable Paper Sizes W x L Maximum 244 x 356 mm or 9 6 x 14 Minimum 50 8 x 50 8 mm or 2 x 2 Acceptable Paper Weight for ADF 50 to 105 g m2 or 14 to 28 lb Power Adapter DC 24V 1 25 A Power Con...

Страница 44: ...e s version or release number and manufacturer of the software Other USB devices installed Technical Support by Telephone Support is available from 7 00 a m 7 00 p m Central Time Monday Friday by dialing 630 530 5400 or 800 915 9930 option 3 For all Ambir scanners you can speak directly to a technical support representative or leave a message for a call back You will be connected to a highly train...

Страница 45: ...ct for a purpose in which it is not intended and or purchaser modifications alterations and or repairs to the product will constitute misuse and are not subject to the warranty The warranty does not cover the repair or exchange of a product resulting from accident unsuitable physical or operating environment or failure caused by a product for which the Ambir is not responsible Items Not Covered by...

Страница 46: ...couraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that which the receiver is connected Shielded interconnect cables and shielded power cord which are supplied with this equipment must be employed with...

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