MaxAgent Manual
93
E
rr
o
rs
a
nd
T
rouble
s
hooting
A
P P E N D I X
A
Errors and Troubleshooting
The following errors may be displayed as login or connectivity errors.
Error Message
Description
Solution
AltiServ or MAXCS con-
nection limit has been
exceeded.
No MaxAgent was found
OR more than allowed
number of MaxAgent
users have attempted to
log on.
Maintain the number of MaxAgent
license keys or add additional ses-
sion licensing.
Cannot connect to
AltiLink. Please check
server name or network
connection.
You are not connected to
MAX Communication
Server.
Check the server field (IP address
or DNS name) by:
1. Pinging the network server
address OR
2. Try using the IP address of
MAX Communication Server (if
using the DNS name in the server
field).
Cannot access voice mail
list while mail box in use.
Mail box is in use by the
AltiGen Voice Mail Sys-
tem and is temporarily
unavailable.
Wait awhile, then try again.
Mail service is unavail-
able. Please check with
your administrator.
Voice mail service is not
enabled on MAX Com-
munication Server.
Make sure voice mail service is
started.
Please register AlpInter-
face.dll (regsver32
AlpInterface.dll).
MaxAgent uses this dll to
communicate with MAX
Communication Server. It
should be registered in
user system.
Re-register this file. Type in DOS
command window, regsver32
AlpInterface.dll
Change directory to MaxAgent
directory, type regsver32
AlpInterface.dll
You have entered an
invalid password. Please
try again.
The password is incorrect. Enter your extension password.
Cannot use “IP Extension
integrated with IP Talk.”
You tried to log in with
the IP extension option
without the IP-Talk
License.
Confirm that your extension is set
up as an IP extension with
dynamic IP address and that an IP-
Talk License has been registered.
Содержание MaxAgent
Страница 1: ...MaxAgent Manual MAX Communication Server Release 6 5 Update1 12 2009 4503 0001 6 5 Update1 ...
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Страница 90: ...84 MaxAgent Manual 7 You can delete the phrase after listening or simply exit the dialog box ...
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