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MaxAgent Manual
Monitor—A list of extensions you have chosen to monitor. Columns
include: State, Extension, Name, Activity, DND/FWD, Caller Name,
Number, Department, Location, DNIS, and Duration. See “Monitoring the
Activity of Other Extensions/Workgroups” on page 51.
Line Park—Shows calls parked for line park groups that you are a member
of. You can pick up a parked call from the LinePark tab. Columns include:
Park (the Park ID), Extension, Caller Name, Number, DNIS, and Duration.
To park a call in MaxAgent, click the Flash button on the call control tool
bar (you must customize your tool bar to display the Flash button), enter
#41 (system call park) or #31 (personal call park) in the dialer field, then
click the Connect button on the call control tool bar.
WG Queue—Shows all the calls in queue. You can pick up a call from
queue if the system administrator has allowed it for your extension. The
following fields are included: ID, Group, Queue Time, Priority Queue
Time, Caller ID, Caller Name, DNIS, Priority, SKLR, and Type. See
“Viewing Queues” on page 57.
Changing Activity Status and Recording
Activity Greetings
You can specify your whereabouts, so that others are informed. Click the
Down arrow on the Activity button
and choose the
appropriate category:
• Available (System) (the system greeting is used)
• Available (Personal) (your personal greeting is used)
• Meeting
• Away
• Travel
• PTO (personal time off)
Your system administrator may have configured additional activities to
select from.
The activity category you select appears beside the button. Keep your
Activity status updated.
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