MaxAgent Manual
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Configur
a
tion
For Screen Pop—Check this box if you want a contact’s contact page to
pop up when you get a call from that contact.
Match Digits—Select the number of digits to match for caller ID.
Matching starts from right and moves left. This option is for calls that go
through IP and for international calls that have a digit prepended, like 0. For
example, if you choose 7 (the default) in the Match Digits field, and the
number is 10.10.10.6- 915102529712, MaxAgent would match the last 7
digits, or 2529712, to identify the caller for you.
Enable OCS Client—Check this box to enable the Microsoft OCS client,
which allows you to initiate instant messaging from MaxAgent.
• Sign in URL—The URL of the Microsoft OCS client
• Server—The IP address of the Microsoft OCS client
Use Windows default credentials—Either check this check box to use
Windows default credentials, or enter the OCS domain, account name, and
account password in the appropriate fields.
Note:
The OCS needs to be in the same domain as MAXCS.
Tab Layout
You can choose which tabs you want to display in MaxAgent by right-
clicking in the space to the right of the tabs in the main window and
selecting the tabs you want to show. When no tabs are displayed in the main
window, you can click Voicemail (which displays the Voicemail tab). Or
you can configure the tabs in the Configuration window’s Customization
> Tab Layout screen.
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