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MaxAgent Manual
Pick Up Calls from Queue
To pick up a call from a workgroup queue, click on the queued call and
click the Pickup Call button. If you are connected to a caller, the current
call will be put on hold and the queued call is connected.
Note:
This feature must first be enabled by the system administrator.
Using ActiveX Control with Third Party
Applications
The MaxAgent ActiveX Control Object is an ActiveX Object. It works
with MaxAgent by getting call-related information from MaxAgent, which
acts as a server. Based on the call information, MaxAgent will implement
corresponding actions, such as popping up corresponding customer
information and logging Caller ID into a database. For more information on
using ActiveX with MaxAgent, refer to the “MaxAgent ActiveX
Programmer’s Guide” available from AltiGen’s web site
(www.altigen.com, under Customers > Product Manuals > 6.0
Manuals).
Содержание MaxAgent
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