MaxAgent Manual
53
Us
ing M
a
x
A
g
e
nt
Reading the Monitor List
The monitor window includes these fields: State, Extension, Name,
Activity, DND/FWD, Caller Name, Number, Department, Location,
DNIS, and Duration.
The state can be one of the following:
• Idle—the extension is not in use
• Connected—the extension is in use
• Ringing—the phone on the extension is ringing; you can click the
State field to pick up the call at your own extension
• Conferencing—the extension is on a conference call
• Voicemail—the extension is in voice mail
• Auto Attendant—the extension is connected to an auto attendant
• Holding—the extension is on hold
• Hold Pending—the extension is on hold, and an action is pending
• Virtual Extension
Calling or Picking Up Calls
If a monitored extension is Idle (green dot) you can click its Extension field
to ring the extension.
If a monitored extension is Ringing (red dot), you can click its State field
to pick up the call.
Viewing the Call History
Click the History tab to view data about handled calls.
Содержание MaxAgent
Страница 1: ...MaxAgent Manual MAX Communication Server Release 6 5 Update1 12 2009 4503 0001 6 5 Update1 ...
Страница 10: ...4 MaxAgent Manual ...
Страница 14: ...8 MaxAgent Manual ...
Страница 32: ...26 MaxAgent Manual ...
Страница 86: ...80 MaxAgent Manual ...
Страница 90: ...84 MaxAgent Manual 7 You can delete the phrase after listening or simply exit the dialog box ...
Страница 97: ...MaxAgent Manual 91 Installation ...
Страница 98: ...92 MaxAgent Manual ...