Altigen Contact Advantage, Руководство пользователя

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Contact Advantage Manual 39
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H A P T E R
4
Using Contact Advantage as a
Workgroup Agent
Figure 1. Workgroup Agent login
AltiAgent is a desktop call control application for workgroup agents to
manage their workgroup calls from the PC. AltiAgent allows direct access
to call handling as well as configuration functions including the following.
You can also log in as a workgroup agent using the IP Extension
integrated with NetMeeting option.
• View caller data (e.g., IP address, account number, credit card number,
name, etc.) sent with an incoming call.
• Pushing or sending a URL or web page to a web-based call.
• Logging off one or more workgroups using a two-digit reason code
that corresponds to a particular course of action, if logoff reason codes
are used in your workgroup.
• Viewing and printing workgroup call data.
Note: The basic call handling and voice mail features and functions
available in AltiAgent are described in Chapter 3, Using Contact
Advantage as a Desktop User. This chapter covers workgroup-
specific activities.