Contact Advantage Manual
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H A P T E R
2
Getting Started
Contact Advantage 4.5 is a suite of desktop applications for managing
personal calls and workgroup calls, and performing phone and supervisory
functions from the PC. Contact Advantage contains four (4)applications:
AltiView is the primary software application designed for general desktop
PC users in an AltiServ environment. With Contact Advantage, you can
access, configure, and perform several of AltiServ’s PBX functions
directly from the desktop. These functions include call handling, call
forwarding, voice messaging, extension monitoring, and One Number
Access. In addition, Contact Advantage integrates with contact
management software including Microsoft Outlook, ACT!, and
GoldMine® for caller screen pops and dialing out from these powerful
applications.
AltiAgent is a version of Contact Advantage designed for workgroup
agents. Through an AltiAgent window, you can monitor workgroup-related
statistics, workgroup call pickup, and member login/logout directly from
the desktop. Also, the AltiView functionality can be accessed from
AltiAgent.
AltiSupervisor is a version of Contact Advantage designed for supervisors
of workgroup agents. Through AltiSupervisor you can monitor the status
and performance of a workgroup, including AltiAgent calls, real time
workgroup statistics, and agent state. This information can be stored in an
internal or external CDR database for future review and analysis.
Workgroup Statistics is a CDR Search tool to allow call center and
workgroup managers to run historical reporting on workgroup, agents per
workgroup and agents statistics.
Logging In
Before you log in
When you launch AltiClient for the first time, you need to know either the
server name or the IP address of the server you’ll be linking to. If you use
the server name and not the IP address, AltiServ replaces the name with the
IP address, eliminating the need of a DNS (Domain Naming System)
search.
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