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8 Contact Advantage Manual
IP Extensions Using Microsoft NetMeeting 3.01
To use NetMeeting 3.01 as an IP extension, you need the following:
• A sound card.
• A Plantronics LS1 headset connected to the sound card. A
microphone and speakers should not be used since the speaker's output
would be fed back to the microphone and cause severe echoes.
• NetMeeting 3.01, which is automatically installed with Windows
2000. You can check your system to see if NetMeeting is installed by
looking under Programs>Accessories>Communication from the
Windows Start button. If not, it is available for download from the
Microsoft website at http://www.microsoft.com/windows/netmeeting/
download/default.asp.
• Additional system requirements as listed on the Microsoft website at
http://www.microsoft.com/windows/NetMeeting/
SystemRequirements/default.ASP.
Note: If you run two instances of AltiView—one for desktop use
integrated with NetMeeting and one as a workgroup agent—be
sure to launch the AltiAgent instance first, and the desktop instance
second; otherwise, the NetMeeting launch will fail.
Note also that AltiServ uses conferencing features that require the
same data channels as NetMeeting. If NetMeeting is running, you
will see a prompt reminding you to close the program.
In addition, processor-intensive applications will affect voice
quality.
To make and receive calls using NetMeeting:
• Connect your headset to your PC. Use the AltiView Dial and call
accepting functions as usual to make and receive calls.
IP Extensions Using QuickNet
To use QuickNet as an IP extension, you need the following:
• A QuickNet card (Internet phoneCARD or Internet phoneJACK).
• A QuickNet hardware and driver.
• A headset or analog phone connected to the QuickNet card. A
microphone and speakers should not be used since the speaker's output
would be fed back to the microphone and cause severe echoes.