Altigen AltiWare OE 4.0, Руководство администратора

Страница: 208 / 238

Registration & Technical Support
198 AltiWare OE System Administration Manual
Technical Support
Before contacting Technical Support, always have the following
information on hand:
• Your name
• Company name
• Product serial number
• AltiWare version number
• Number of boards in the system
• Server brand and model
• The telephone number where you can be reached
• A brief description of the problem and the procedure to
reproduce the problem.
Having this information ready will allow us to better assist you.
Eligibility
AltiGen provides technical support to Authorized AltiGen Dealers and
Distributors only.
End User customers, please contact your Authorized AltiGen Dealer for
technical support. Direct AltiGen support is available to End User
customers through E-mail only, when addressing problems that
cannot be resolved by referring to the instruction manuals or by your
Authorized AltiGen Dealer.
Technical Support Hours
During AltiGen’s business hours (7:00 A.M. to 5:30 P.M., Pacific Standard
Time, Monday through Friday except holidays), your call will be returned
in the order it was received (on a first come, first serve basis), within two
(2) hours under normal circumstances. Outside AltiGen business hours,
only emergency calls will be returned within eight (8) hours. All other calls
are returned on the next business day.