BYK-Gardner GmbH
Troubleshooting | 7
295 024 855 E 2010
spectro2guide Family
63
7 Troubleshooting
The system provides messages on the display in case of errors or problems.
7.1 Error Messages
Message
Solution
Error! White calibration in docking
station.
Use external white calibration stan-
dard and repeat calibration.
If white calibration is okay, please
clean white test standard of dock-
ing station.
If calibration fails again, contact ser-
vice.
Error! Please clean
White Tile or call
customer service.
Clean white tile and repeat white
calibration.
If white calibration fails again, con-
tact service.
Error! White Calibration on external
white calibration standard.
Use docking station and perform di-
agnosis.
If white calibration is okay, clean ex-
ternal white calibration standard.
If calibration fails again, contact ser-
vice.
7.2 Measurement Problems
Message
Solution
Calibration
invalid.
Please perform
calibration.
Perform calibration the external
white calibration standard.
Measurement
failed!
Please repeat.
Ambient light
Appears if an error occurs during
measurement.
Make sure to completely cover mea-
surement aperture.
Make sure to hold the instrument
stable during measurement.
Repeat measurement.
Instrument
temperature
too high!
Instrument temperature is > 45°C
Allow the instrument to cool down.
Instrument
temperature
too low!
Instrument temperature is < 5°C
Allow the instrument to warm up.
Memory full!
Please delete
stored measurements.
Delete stored measurements.
Light protection ring is broken or
fell off
Contact service.