Altair owner’s manual
19
E. Check the connection between your amp and the speaker. Make sure the speaker cable has not come
loose. If it has, turn the power off on your amp, then re-install the cable.
F. Check that the volume is at a sufficient level. Do not turn the volume all the way up to check this, as if
sound is reestablished while the Altair is set to output maximum volume, damage can be done to your
speakers and amplifiers.
G. If none of these actions restores the sound, contact your Constellation Audio dealer.
Pyxis remote is asking for a Product Activation Code
This will normally be entered by your Constellation Audio dealer. If your Altair preamp is asking you for the code
and your dealer cannot supply you with one, please contact Constellation Audio.
Sound seems unfocused
1. Play a CD of typical pop vocals and sit in front of your speakers at an equal distance from both (at least 8
feet away from each speaker). If the vocals seem to come from between the speakers, they are connected
correctly. Alternatively, you can use the “barking dog” test from the
Stereophile Test CD
or a similar phase
check test from another test CD.
2. If the vocals seem to come from all around you, make sure that the cables on your amplifier are connected
properly, with the marked connector or cable connected to the positive (red or +) binding post on the amplifier,
and the unmarked connector or cable connected to the negative (black or -) binding post.
3. If you need to change the speaker cable connection, turn the amplifier off first. To avoid possible electrical
shock or damage to the amplifier, you must discharge the energy stored in the power supply. To discharge the
power supply, turn the power off with music playing. It may take up to a minute or so for the sound to die out.
After the sound dies out, it is OK to change or adjust the cables.
Sound comes from the wrong speaker
If left-channel sounds are coming from the right or vice-versa (i.e., the violins in an orchestral recording come
from the right speaker, not the left), check the cable connections between the source and the Altair, and the
Altair and your amp. Make sure left-channel cables are connected to the left channels of the Altair and amp,
and right to the right channels.
Only one speaker is working, or one speaker is playing a different piece of music
1. Check each cable, starting with the source component. Make sure the left channel of the source goes to the
left input on the Altair (which is on the right side, as you're looking at the back panel), and the right channel to
the right input (which is on the left side). On the back of the Altair, the left and right inputs are NOT next to each
other. They are on opposite sides of the unit. In other words, the XLR input numbers are 1, 2, 3, 4, 4, 3, 2, 1.
2. Check that the cables to the amp are on the correct channels. The XLR outputs on the back of the Altair,
from left to right, are 1, 2, Rec, Rec, 2, 1.
Pyxis screen is blank
1. Touch anywhere on the screen. If the display and backlight are not activated, the rechargeable battery is
likely depleted. Place the Pyxis back on its recharger base. The Pyxis can be used while in its base. A full
recharge will take several hours.
2. If the Pyxis still doesn't work while in its base, check that the recharger base is plugged into an active AC
outlet.
3. If these steps do not revive the Pyxis, please contact your Constellation Audio dealer.
Pyxis seems to work, but doesn't control anything
1. Check that the power cable for the Pulsar RF hub is plugged into the DC output jack of the Altair power
supply, and plugged into the desired components via Cat-6 cable.
2. Try unplugging the Pulsar RF Hub’s power cable, letting it sit for 30 seconds, then plugging it back in.
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