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Appendix E – Trouble Shooting
Fault
Explanation
Required Action
Notes
Unit does not turn on.
Screen remains blank.
Back light off
Battery low level
Connect the battery charger
unit for a minimum of 14
hours charging.
Connecting the external
battery charger will not allow
the unit to turn on, as the
charger unit is not a PSU
and the battery level will need
to rise before the unit will
turn ON.
“
Battery dead
Replace battery
Order BAT007 from supplier
Unit refuses to turn on.
Screen remains blank
although the backlight may
be on.
µProcessor locked
up
Press the reset switch under
the port cover. Situated
behind the pinhole.
It may be necessary to press
the I/O key whist pressing
the reset switch.
Logging Menu Does not
Work
Not a Logging
version see Type
Label
N/A
Upgrade unit to Logging
version if required. Contact
Alpha
“
No communication
with PC
See Logging Software
trouble shooting section.
4-20mA output does not
work
Not a 4.20mA
version see Type
Label
N/A
Upgrade unit to 4-20mA
version if required. Contact
Alpha
Unit does not read the
Upper Limit when head
open
Unit needs AutoCal
Perform AutoCal as per
manual.
AutoCal Failure
Sensor sensitivity
too low
Repeat AutoCal
If AutoCal Fails contact
supplier to replace sensor.
Unit always reads Lower
Limit
Sensor cable broken Repair Cable
Unit will not dry down to
Lower Limit
Sieve Wet
Perform service on unit using
Service Kit.
Service kit available from
supplier
“
‘O’ Ring Failure
Perform service on unit using
Service Kit.
Service kit available from
supplier
Battery has short life
between charges
Battery reaching end
of life
Replace battery
Order BAT007 from supplier
Unit does not respond to
key presses.
µProcessor Locked
Up
Press the reset switch under
the port cover. Situated
behind the pinhole.
“
Keypad damaged
Check function of keypad
electrically
Contact Supplier
If “Required Action” does not correct the fault then contact your supplier.