WARRANTY EXCLUSIONS Cont.
e) Where the water heater is located in a position that does not comply with the water heater
installation instructions or relevant statutory requirements, causing the need for major
dismantling or removal of cupboards, doors or walls, or use of special equipment to bring
the water heater to floor or ground level or to a serviceable position.
f) Where the water heater has been connected at any time to a water supply that does not
comply with the water supply guidelines as outlined
WARRANTY PROVIDED
Alliance will repair or replace, at Alliance’s sole discretion and subject to the warranty
conditions and exclusions, any component or the heat exchanger if it fails within the warranty
period below.
* Years 4-10 on heat exchanger. Replacement of heat exchanger free of charge, installation and repair costs are the
responsibility of the owner.
WARRANTY TERMS – Alliance Appliances Australia Pty Ltd (Alliance)
1. Entitlement to claim under this warranty
1.1 To qualify to claim under this warranty you must:
a) Be the owner of the water heater or have the owners consent to act on their behalf
b) Advise Alliance of defect without delay and within warranty period
1.2 You are not entitled to claim under this warranty if your water heater:
a) Does not have its original serial numbers or rating labels
b) Was not installed by a licensed person to all relevant standards and you cannot
produce a compliance certificate
c) Is not installed in Australia
2. Making a claim under this warranty
2.1 To make a claim under this warranty you must:
a) Contact Alliance and provide owner details, address of unit, contact number and date
of installation or if unavailable the date of manufacture and serial number.
b) After assessment on site, if Alliance deems you have a valid claim, Alliance will repair or
replace in accordance with this warranty
2.2 Any costs incurred in making a claim under this warranty will be borne by you
Page 14
Alliance Appliances Pty Ltd
Rapid 26
Continuous Flow Water Heaters
Heat Exchanger
All other components
Domestic Use
Parts
10 Years
3 Years
Labour
3 Years*
3 Years
Commercial Use
Parts
1 Year
1 Year
Labour
1 Year
1 Year
