
Publication 2711P-UM001B-EN-P
8-6
Troubleshooting and Maintenance
Keypad Problems
This section provides tips on how to isolate problems with the
Keypad:
•
Check Multi-Key/Hold-Off settings
.
From Configuration
Mode, open Terminal Settings>Keypad>Keypad Settings.
Is the Hold-Off Delay longer than expected, or are multiple key
presses inhibited by Multi-Key Lockout? Check all configurable
settings.
Home, End, Page Up or Page Down are not supported when
Multi-Key Lockout is enabled.
•
Check key input by attaching a USB keyboard
.
If the
keyboard works, but the keypad does not, then the keypad
driver or keypad is not working. If both the keypad and
keyboard are not working, then the problem may be the
application.
•
Replace the Display Module if all other attempts do not
resolve problem
. If replacing the Display Module corrects the
problem, then the keypad was not functioning properly.
Problems with Attached Mouse
This section provides tips on how to isolate problems with an
attached Mouse.
•
Check the Cursor Enable setting
.
Is the cursor visible? From
Configuration Mode, open Terminal Settings>Input
Devices>Touch Screen>Cursor. Also check mouse settings.
•
Check the USB cable and connection
. Detach and then
re-attach the mouse. Cycle power to the terminal.
•
Is the mouse a USB composite device?
If the mouse is a
keyboard/mouse composite device, then try a stand-alone USB
mouse.
•
Replace the USB mouse
.
Try a different model or
manufacturer. See Appendix B for a list of compatible mouse
devices. You can also check the Knowledgebase at the
http://support.rockwellautomation.com site for a list of USB
devices that are compatible with the PanelView Plus terminal. If
attaching a new mouse resolves the problem, then the old
mouse was not working or non-compliant.
Содержание PanelView Plus 2711P
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