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FAQ
Problem Reason Solution
The appliance
does not work
> The product is not correctly
plug or there is an electrical
problem.
> Plug the socket correctly and
check the voltage and the good
functioning of your electrical
system.
> There is a problem on the
electrical system of your
house.
> The filter and/or the cover
are not properly positioned.
> Place the filter and the cover
correctly.
Drop in the
appliance
performance
> The air inlet or outlet is
blocked by something.
> Leave at least 50 cm space
behind, on the sides and in front
of the unit.
Abnormal noise
> Something obstructs the
fan.
> Make sure that no object
obstructs the air flow.
> The device has a
functioning problem.
> Contact your reseller for service
support.
> The filter is dirty.
> Please see “Maintenance/
Replacement of the filter”
paragraph.
The appliance
does not
produce air
> The air inlet or outlet is
obstructed.
> Please see “Maintenance”
paragraph and make sure no
objects are blocking the airflow.
The air coming
out of the
appliance smells
bad
> The filter needs to be
cleaned or replaced.
> Please see “Maintenance/
Replacement of the filter”
paragraph.
Here are some complementary and simple tips to help you improve the air quality of
your home:
GOOD AIR AT HOME!
Don’t smoke inside.
Ventilate the room at least 15
minutes a day, even in the winter.
Remember to maintain your
ventilation system and to dust off
the air vents.
Limit the use of household
products, which are rich in
volatile organic compounds
and formaldehyde.
Avoid using scented candles,
incense sticks, deodorant sprays,
home fragrances.
Ventilate the rooms where
you have work done or where
you tinker.