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How to Configure Passthru Audio

Adtec EN-Series encoders have the flexibility to meet many demanding audio requirements.
Each model contains specific encoding options, but every Adtec EN-Series encoder supports
two audio passthrus.  An audio passthru consists of a compressed bitstream ( Dolby E 20 Bit
/ Dolby E 16 Bit / Dolby Digital / Linear Acoustic Stream Stacker 2 ) or an uncompressed
stereo pair ( LPCM ) from an embedded SDI or AES input passed into the egress transport
stream ( IP, RF, ASI ).

The EN-200 supports four passthru audios on the first four audio inputs.  The SDI Matrix
and ASI Transport Stream PID configurations allow for custom configurations if required.

Every audio input engine has an internal SDI Matrix to route any audio to one or multiple
inputs.  Each audio engine output can be assigned a user configurable PID in the transport
stream to meet any job requirement.

If the passthru audio is coming in via embedded SDI, the SDI Audio Matrix may be used in
conjunction with the ‘PID’ tab to manipulate the input and output routing.

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Содержание EN-200

Страница 1: ...EN 200 1080p AVC Low Latency Encoder Includes modulator version IF LB 10M USER GUIDE 3 00 29 ...

Страница 2: ...dio Encode Indicators System Indicators Controls Modulator Lineup Front Panel Menu Structure 1 Services Menu 2 RF Tx Menu 3 IP Tx Menu 4 Video Menu 5 Audio Menu 6 PIDs Menu 7 VBI Menu 8 Profile Menu 9 CAS Menu 10 System Menu 10 1 Login 10 2 Duration 10 3 Network Sub Menu 10 4 Time Sub Menu 10 5 NTP Sub Menu 10 6 Alarm Menu 10 7 SNMP Sub Menu 10 8 Com2 Settings 10 9 Feature Sub Menu 10 10 Host Name...

Страница 3: ...te How to Use ASI Receive Mode How to Use ASI Remux EN XX ASI Remux with Manual PID Mapping How to setup a Zixi IP stream on the Adtec Encoders Chapter 5 Appendix Appendix A GNU General Public License Appendix B Technical Specifications Base Model EN200 Inputs Outputs Communications Video Audio Physical and Operational IF L Band Modulator 10MHz Appendix C DB15 M Analog audio input pinout Appendix ...

Страница 4: ...um or machine readable form without prior written consent from Adtec Digital Trademarks EN 200 is a trademark of Adtec Digital Dolby Dolby Digital AC 3 and the double D symbol are registered trademarks of Dolby Laboratories Other product and company names may be trademarks or registered trademarks of their respective companies The information in this document is subject to change without notice ...

Страница 5: ... top and sides of the unit is at least one half inch one centimeter Mounting of the unit in a rack should be such that no hazardous condition is achieved due to uneven mechanical loading Use only a grounded electrical outlet when connecting the unit to a power source Reliable earth grounding of rack mount equipment should be maintained Particular attention should be given to supply connection othe...

Страница 6: ... de la classe B répond à toutes les exigences de l interférence canadienne causant des règlements d équipement L opération est sujette aux deux conditions suivantes 1 ce dispositif peut ne pas causer l interférence nocive et 2 ce dispositif doit accepter n importe quelle interférence reçue y compris l interférence qui peut causer l opération peu désirée European Union EMC Directive Conformance Sta...

Страница 7: ...g the up and down arrows 1 Service Data When in normal encoding mode the LCD will display the following information TS Mux Rate Conditional Access Mode Service ID Number Service Name and Service Provider 2 Encoding Status This quick view displays the Input and Output Resolution Frame Rate Input interface SDI interface Mode and Bars Tones ID status 3 Video Status This quick view displays the Video ...

Страница 8: ... of audio 6 TSoIP State This quick view displays the status of IP Transport mode RTP FEC mode and Multicast Connector Up to 4 destination IP addresses can be sent simultaneously 7 Modulator State This quick view displays the RF Tx status if the unit is equipped with optional modulator 8 ASI Remux State This quick view displays the status of ASI Remux status if the feature is enabled ...

Страница 9: ... or IP2 is inactive On Transport stream over IP via IP1 or IP2 is active RF Out Off Modulator is not transmitting On Modulator is transmitting Blink Modulator is running in test mode pure carrier Note Making changes to specific modulator parameters can cause the modulator to stop transmitting and you will need to re enable it This is by design to prevent transmission with an incorrect power settin...

Страница 10: ...rk activity On Network traffic present Controls Using the Mode Select Enter Escape and directional buttons the user can control the unit via the front panel Control Function Mode button Mode will cycle you through top layer menus Select Select will enter you into edit mode Enter Enter submits any edits Escape Escape returns you to the previous menu layer Cursor Arrows Arrows will navigate you with...

Страница 11: ... must be illuminated If the display is dim press ANY front panel button to illuminate it Note If the unit has been previously configured by the operator and powered OFF and ON then the display will read the last valid configuration however Tx will read DISABLED To select the desired Carrier Mode press the front panel SELECT button To set Transmit to ENABLED or DISABLED press the front panel ENTER ...

Страница 12: ... false alarm if the error occurs during a bit rate transition the decoder adapts dynamically to the change OFF Instant 1 3 Program Number Sets the program number in the PAT Program Association Table This value can be set in hexadecimal and decimal format 1 65535 0x0001 0xFFFF 1 4 Service Name Identifies the service by name This value is used to populate either the DVB SDT table or ATSC VCT table Y...

Страница 13: ...o disables ASI Remux 0 100Mb s 1 10 Carrier ID Menu Carrier ID contains unique information within the transport stream to aid in identifying and troubleshooting satellite sources Specified by SUIRG and endorsed by the WBU ISOG the user will need to complete some fields The Encoder Manufacturer and Encoder Serial Number fields will automatically be filled Provider ID 5 characters Phone 17 Character...

Страница 14: ...ble ranges available via our device in the Front Panel This list will differ from the list found in the web UI as it only shows those options available based on the feature keys found QPSK 1 2 QPSK 2 3 QPSK 3 4 QPSK 5 6 QPSK 6 7 QPSK 7 8 QPSK 1 4 QPSK 1 3 QPSK 2 5 QPSK 3 5 QPSK 4 5 QPSK 8 9 QPSK 9 10 QPSK 13 45 QPSK 9 20 QPSK 11 20 QPSK 11 45 QPSK 4 15 QPSK 14 45 QPSK 7 15 QPSK 8 15 QPSK 32 45 8AP...

Страница 15: ... Freq Local Oscillator Freq Uplink Note This field is provided for convenience purposes only and to aid in the automatic calculation of the Modulator frequency The actual setting will depend on your external hardware Block Upconverter and may differ from the value set in here User defined 2 5 Uplink Frequency Determines the Uplink Frequency in Mhz variable in the embedded Uplink Calculator Note Th...

Страница 16: ...t Normal 2 9 FEC Frame When operating in DVB S2 the Frame Type options are either Normal or Short The Normal 64 800 bit FEC frame provides better protection but introduces more latency compared to the Short 16 200 bit FEC frame Therefore the Short FEC frame type should be selected in applications where latency is critical and the longer frame type should be used to optimize protection Short Normal...

Страница 17: ...terface Rate The Interface Rate is the bit rate at the baseband interface Range can be determined by feature key 2 15 Carrier Mode The Carrier Mode control allows the operator to select ON for normal operations or select one of four unmodulated carriers The Pure Carrier option will provide an un modulated output carrier at the desired frequency and output power Pure Carrier Modulated 2 16 10Mhz Cl...

Страница 18: ...PLS signature assumes values in the range 0 262141 2 1 MODULATOR LINEUP This feature enables the operator to quickly view and or configure select modulator RF output parameters Carrier Mode PURE_CARRIER or MODULATED Transmit ENABLED or DISABLED Output Power User defined in 0 5dB incr Output Frequency User defined in 1 0MHz incr ...

Страница 19: ...l be the unique IP of the receiving device user defined numeric field in format xxx xxx xxx xxx 3 4 Tx Port port assignment used for transmitting a multicast user defined using the numeric keypad 3 5 Tx Unicast Gateway The Unicast Gateway automatically handles IP routing for unicast transmissions This must be configured if the outgoing unicast requires a different gateway from the configured syste...

Страница 20: ...0 3 10 FEC D defines latency involved in burst recovery 4 20 3 11 TYPE OF SERVICE Allows the operator to sets the TOS bits in the IPv4 header of the TSoIP payload 0 Normal service 2 Minimize monetary cost 4 Maximum reliability 8 Maximize throughput 16 Minimize delay 3 12 TTL Time to Live specifies the number of iterations or transmissions the packet can undergo before it is discarded user defined ...

Страница 21: ...the incoming feed if the input is Composite NTSC PAL 4 4 Entropy Coding Allows the operator to set the entropy coding settings Auto mode will use CABAC at video bitrates 30Mbits sec and CAVLC at rates 30Mbits sec CABAC CAVLC AUTO 4 5 Chroma Allows the operator to set the encoder chroma type Note 1080p is 420 only 420 422 4 6 Deblock Filtering Allows the operator to turn deblock filtering on and of...

Страница 22: ... LONG Latency will measure close to 1 second NORMAL Should be used for distribution and standard contribution transmissions Latency is approximately 3 4 second LOW Latency is approximately 3 frames less than NORMAL VERYLOW Latency is approximately 5 frames less than NORMAL 3FRAME 2FRAME 1FRAME Feature keyed option that provides super low end to end latency when paired with an RD 71 RD 70 GOP setti...

Страница 23: ...t Descriptor AFD It is recommended to set AFD to WSS if Aspect Ratio is WSS 4x3 16 9 WSS This is not a scaling option Output display is completely dependent on input signal 4 15 AFD Active Format Descriptor is data that can be sent in a MPEG video stream that provides information about the aspect ratio and picture characteristics within the stream AFD compatible display or STB IRD is required AFD ...

Страница 24: ...are designated as slave The synchronization is transmitted over an ethernet connection using broadcast packets OFF GENERIC MASTER MASTER GROUP 1 9 GENERIC SLAVE SLAVE GROUP 1 9 5 Audio Menu Item Function Options 1 2 Parallel Menus 5 1 Surround Sound Determines the surround sound mode DD DD 06 AAC LC AAC HEv1 AAC 6 5 2 Surround Anchor Determines the first audio pair for surround encode Note surroun...

Страница 25: ...ate for professional applications is 192 kBits sec In Dolby E mode do not set this value The bitrate will be auto detected 5 7 Level Controls the volume level in dBs user defined using the numeric keypad range 18 dBs to 8 dBs in increments of 1 5 8 Analog Audio Level Control the volume level 15 to 15 dBs in 1 dB increments for AUDIO 1 and 2 only This trims the level on the analog audio path only t...

Страница 26: ... that choosing the video clock requires that all audio channels are embedded in a fully synchronous fashion EMBEDDED VIDEO 5 14 ECC Words Default is ON Select OFF if the SDI source has problematic or non compliant ECC words OFF ON 5 15 Audio Level B DL Mapping The 3G SDI Level B Source configuration is only valid with 3G SDI Level B sources 16 channels of audio can be extracted from either LINKA t...

Страница 27: ...asurement of Line Ups identifies packet which contains AMOL NTSC information Only applies to 525 line NTSC video user defined using the numeric keypad 6 15 VITC Mode Enable VITC PID ON OFF 6 16 VITC PID Sets the Program ID PID for the ANC H V ANC Data captured from HD SDI source is carried per SMPTE 2038 Typically this is used to carry VITC If VITC and LTC are carried concurrently LTC is dropped u...

Страница 28: ...CAS Menu Control Function 9 1 Mode Select between off BISS 1 and BISS E encryption options OFF BISS_1 BISS_E_USER_ID_ONE BISS_E_USER_ID_TWO 9 2 Clear Session Word MODE BISS 1 uses a 12 digit hexadecimal Clear Session Word 9 3 Encrypted Session Word MODE BISS E XXX uses a 16 digit hexadecimal Encrypted Session Word 9 4 User ID 1 used in BISS E Mode only the 14 digit hexadecimal User ID used for enc...

Страница 29: ...utes until the unit will automatically log itself out Action Press mode until you see the System Menu Press Select Press the Down arrow Press Select Using the Up and Down arrows select the value you wish Press Enter to save your selection Possible Configurations 0 Zero The unit will not automatically log out 1 9 The duration of time in minutes before the unit logs out if no input is received 10 3 ...

Страница 30: ...figuration Protocol allows your device to self locate network GigE parameters On finds own DHCP Address Off defaults to last entered IP Address Default is OFF 10 3 7 Gateway IP Address The gateway is a routing mechanism that passes traffic between different subnets and networks user defined using the numeric keypad Default is 192 168 10 1 10 3 8 Stealth IP Address This is a security feature that a...

Страница 31: ...P Controls the status ON OFF of the Simple Network Management Protocol SNMP feature We support SNMPv2c version OFF ON CLEAR 10 7 2 Read only community The Simple Network Management Protocol SNMP Read Only Password Default Value adtec user defined 10 7 3 Read write community The Simple Network Management Protocol SNMP Read Write Password Default Value none user defined 10 7 4 Trap community The Sim...

Страница 32: ... keys read only value 10 9 2 Temporary ID This is the other unique ID It along with the permanente ID and serial number are used to generate temporary feature keys read only value 10 9 3 10 9 12 Key status Depending on what keys you have and if they are temp or permanent they will be listed here read only values with countdown for temp keys 10 10 Host Name Item Function Options Host Name Displays ...

Страница 33: ...10 12 Backlight Dim Delay Action Press Select Using the Up and Down arrows select the value you wish Press Enter to save your selection ...

Страница 34: ...z reference input COM1 Serial Port Used for Troubleshooting Terminal COM2 API Serial Communication Interface telnet IP 1 10 100 1000 base T ethernet interface Monitoring Management IP 2 10 100 1000 multicast transport egress port SMPTE 2022 DVC Parport 9 pin parallel I O interface for control systems ASI In Input for ASI remux feature GPIO Tally and Control Port Transport Out ASI 1 3 75 Ohm source...

Страница 35: ...al override with the PP9 API command Please view API details for further configuration information The DVC Parport allows custom events to be programmed upon input pin voltage change It contains 4 available inputs for custom commands Please contact technical support for advanced usage in programming the parallel port GPIO Pinout PIN Designation Function 1 NC No Connect 2 D3 reserved for future fun...

Страница 36: ...Parport Pinout PIN Designation Function 1 NC No Connect 2 D3 Data bit 3 input 3 D2 Data bit 2 input 4 D1 Data bit 1 input 5 D0 Data bit 0 input 6 NC No Connect 7 5VDC 5V DC 8 GND ground 9 NC No Connect ...

Страница 37: ...hernet cable to your network router and then to the Ethernet port on the back of the device If your network is DHCP enabled and you prefer that over a static IP you can turn on DHCP for the device via the front panel System Network menu Zero Configuration Access Adtec Digital has adopted zero configuration networking technology streamlining the setup and configuration processes for our products Th...

Страница 38: ...on the upload button located at the top right of the application Select the firmware file from your local machine and wait for it to upload Once it has finished uploading it will appear in the Available Versions list Click on the Install button associated with the new file Wait for it to completely extract and become available in the Installed Versions List Once available there simply click on the...

Страница 39: ...o the unit To extract and select into the new firmware version you have uploaded issue the following commands sysd version search Copy the line designating the location of the new file Then type sysd version extract copied path to new file Wait for the extraction to complete Once complete type the following command sysd version Copy the line referencing the firmware version you wish to use and the...

Страница 40: ... data as part of the ANC PID The ANC PID is a separate PES located in the transport stream Additionally time code within the GOP of the video will also be adjusted at encoder start up to match the incoming ancillary VITC VITC data packets will contain a DID of 0x60 and an SDID of 0x60 The VBI tab contains an SDI ancillary inspector that allows users to view ANC data present at the input This tab c...

Страница 41: ...DI or AES input passed into the egress transport stream IP RF ASI The EN 200 supports four passthru audios on the first four audio inputs The SDI Matrix and ASI Transport Stream PID configurations allow for custom configurations if required Every audio input engine has an internal SDI Matrix to route any audio to one or multiple inputs Each audio engine output can be assigned a user configurable P...

Страница 42: ...ote If Dolby E or Dolby Digital is valid at the input the bit depth and bitrate are automatically determined after clicking Apply 4 On the PID tab type in the desired Audio PID for Audio 1 5 Adjust other audio PID s if necessary Common Passthru Problems Dolby E Line Placement and or Dolby E Continuity Count Errors Dolby E audio compression technology is designed so that 1 Dolby E audio frame corre...

Страница 43: ...y Digital If Dolby E is selected and Dolby Digital is presented the encoder will change automatically and vice versa If Dolby Digital is selected and Dolby E is presented the encoder will change the configuration automatically If the front panel shows dashes for the detected bitrate Dolby is not being detected This is most commonly due to a mis configured SDI Audio Matrix or Dolby not being presen...

Страница 44: ...erface Rate The TMR is a key configuration for modulator functionality and must match the modulator interface rate Please note that the configured video and audio data rates must be lower than the targeted modulation data rate for this feature to work properly For example HD Video 3Mbps 8 pairs of Mpeg1 Layer2 384Kbps 3 072Mbps 6 2Mbps The TMR will not fit into a 3MBaud DVB S QPSK 3 4 modulation c...

Страница 45: ... modulation capabilities The ASI input is routed directly to the ASI output module and to the internal modulator input All internal paths to and from the encoder module are terminated in this mode with encode functionality disabled The modulator will be acting as a stand alone device with 3 ASI outputs available for pre modulation monitoring capability In this mode the modulator interface rate mus...

Страница 46: ......

Страница 47: ...vice needs to be configured to allow for the incoming services as well as it s locally encoded service If the user wanted to receive a 50 Mb s ASI TS and encode it s locally service at a rate of 30 Mb s then the TMR for the Downstream Device should be set to greater than 80 Mb s 50 Mb s ASI Reserve 30 Mb s Local Encoding 80 Mb s TMR Thing to be aware of ASI Remux requires enabling of the ASI Remux...

Страница 48: ...Packet Identifier This unique integer value identifies elements in the transport stream such as tables data or the audio for a specific program PAT Program Association Table This MPEG 2 table lists all the programs contained in the transport stream and shows the PID value for the PMT associated with each program The PAT is always found on PID 0x0000 PMT Program Map Table This MPEG 2 table specifie...

Страница 49: ...s utilized by the EN 31 To configure ASI Passthrough of DVB subtitles visit the Manual PIDs tab This tab contains PMT template entries that will be used to insert into the PMT The user will need to know The PID number of which they would like to pass This can be entered into the Hexadecimal or Decimal fields The Stream Type identifier of the PID that will be written into the PMT This can be entere...

Страница 50: ... into the Mapped PIDs box For dual encoder products the Service 1 heading refers to the first logical encoder The PMT Index selection refers to the first or second program being generated by the logical encoder In most applications this should always be 1 Once configured the encoder will have a new PMT with an additional DVB Subtitle subtitle entry It will be described as stream type 6 with an Ita...

Страница 51: ... 8 ITU_T_REC_H222_1 9 ISO_IEC_13818_6_Type_A 10 ISO_IEC_13818_6_Type_B 11 ISO_IEC_13818_6_Type_C 12 ISO_IEC_13818_6_Type_D 13 ISO_IEC_13818_1_Aux 14 AAC 15 ISO_IEC_13818_7_AUDIO_ADTS 15 AAC 17 H264_VIDEO 27 AVC_VIDEO 27 DCII_VIDEO 128 DOLBY_AC3 129 DCII_SUBTITLES 130 DVB Specification for Service Information SI in DVB systems Descriptor information can be reviewed here ...

Страница 52: ...t the IP Tx Mode to Zixi Feeder 4 Next input either the IP address of the Zixi Receiver or the Zixi Broadcaster into the Multicast IPA box Along with the port in the Multicast Port Box The default Port is 2088 5 Select the correct Multicast Connector IP1 or IP2 6 Under Zixi Parameters input a Stream Name and Latency If needed also input a Password and adjust FEC settings 7 Finally set the Multicas...

Страница 53: ...allow a higher overall bitrate but could lead to less stability depending on Latency used ...

Страница 54: ...r this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually o...

Страница 55: ... the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above on a med...

Страница 56: ...ic License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of an...

Страница 57: ... this when it starts in an interactive mode Gnomovision version 69 Copyright C year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY for details type show w This is free software and you are welcome to redistribute it under certain conditions type show c for details The hypothetical commands show w and show c should show the appropriate parts of the General Public License Of course the...

Страница 58: ... SD SDI HD SDI and 3G SDI 3G SDI Level A and Level B Connector Open SFP cage for optional SFP optical module CVBS Use Video input Standard SD NTSC or PAL D1 Composite Video Input Connector BNC 75 Ohm AES Audio Use Digital audio input x8 pairs or x16 channels for uncompressed LPCM or compressed bit stream processing Standard AES3 Connector Eight BNC 75 Ohm SDI Embedded Audio Use Digital audio input...

Страница 59: ...t size 7 per IP packet Connection speed GigE 100 1000BaseT Overall egress supported bandwidth decreases when using multiple TSoIP streams The sum of all UDP RTP streams must fall within the IP supported limit of 150Mb s TCP does not support high throughput at this time The user has the ability to transmit IP streams via the IP1 or IP2 port Connector 8 pin RJ45 Communications COM2 Serial Port Use A...

Страница 60: ...1080p50 1080p29 97 1080p25 Level 4 2 Format 1080i59 94 720p59 94 1080i50 720p50 Level 4 1 420 Chroma High Profile Level 4 1 422 Chroma High Profile Level 4 1 Pre Processing Encoder Filters Spatial Median Data Rates 1 5 80Mb s Support for HD 420 based on feature key Support for HD 422 based on feature key Group of Pictures GOP 1 30 I IP IBP IBBP Interlaced Encoding Field Frame MBAFF PAFF Motion Est...

Страница 61: ...riage per ATSC A_72 AFD Teletext per ITU R BT 653 Carriage per ETSI EN 300_472 V1 2 1 2003 01 AMOL V H ANC per SMPTE 291M Native via SD HD SDI Closed Captions per CEA 708 Carriage per ATSC A_72 Teletext Subtitles per OP47 Carriage per ETSI EN 300_472 V1 3 1 2003 01 VITC per SMPTE 12M 2 2008 Carriage per SMPTE 2038 2008 also insertd in GOP headers AFD Bar Data Pan Scan per CEA CEB16 2006 per SMPTE ...

Страница 62: ...onal 45 Watts base consumption actual consumption depends on installed options Operational Ambient operating temperature 20 C to 40 C Ambient storage temperature 30 C to 80 C Non condensing relative humidity range 30 to 85 Safety CE Optional SFP module purchased separately Sensitivity 22dBm Overload 0dBm Exceeds SMPTE 297 2006 specifications Robust error free reception of signals from 50Mbps to 3G...

Страница 63: ...36 13 18 7 9 77 90 7 15 8 15 32 45 DVB S2X 32APSK 2 3 L 32 45 11 15 7 9 2 3 DVB S2X 64APSK 32 45 L 11 15 7 9 4 5 5 6 DVB S2X 128APSK 3 4 7 9 DVB S2X 256APSK 29 45 L 2 3 L 31 45 L 32 45 11 15 L 3 4 Interface Rate 50 kbit s 150 Mb s modcod interface dependent Baudrate range 0 05 54 Mbaud modcod dependent Clean Channel Technology Roll off factors 5 10 15 20 25 35 for all modulations RF Carrier ID com...

Страница 64: ...ings If you prefer to make your own cable below is the pinout Pin Signal 1 Channel 0 left 2 No Connection 3 Channel 0 Right 4 Channel 1 left 5 No Connection 6 Channel 1 right 7 Ground 8 No Connection 9 Channel 0 left 10 Channel 0 right 11 No Connection 12 Channel 1 left 13 Channel 1 right 14 No Connection 15 Ground ...

Страница 65: ... Requests can also be submitted on line All inquiries will be processed in the order in which they are received and by the criteria outlined in the Call Response Order Inquiries and inquiry responses made after 5 00 PM CST weekdays Saturday Sunday or on an Adtec recognized holiday will be processed the next business day in the order received Callers on hold and returned calls will be prioritized b...

Страница 66: ...STANDARD Services Includes initial product orientation Technical support M F 8AM 8PM EST Firmware and software upgrades Includes repair expenses Includes ground shipping within US International shipping is extra Fees Free for one year after purchase SLA PRIORITY 24 Services SLA Extended Warranty plus Technical support 24x7x365 Expedited shipping is extra SLA PREMIUM 24 Services SLA Priority 24 plu...

Страница 67: ...years after purchase for Adtec manufactured products only Excludes equipment that has been subject to misuse negligence or accident All SLAs are subject to terms and conditions of sale For details see adtecdigital com sales terms ...

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