ADEMCO RapidEye plus, Инструкция по установке и настройке

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Rapid Eye Remote Video Unit Installation and Setup Guide
Appendix A: Getting Help
23
Appendix A: Getting Help
If you need help, first contact your sales representative for assistance. Should
you need additional technical assistance, contact Ademco Group Video
Products Division at the following location:
Address: 308 Palladium Drive
Kanata, Ontario
Canada
K2L 3H1
Telephone: 1-800-645-7492
Web site: http://www.ademco.com
http://www.software.rapideye.ademco.com
Please have the following information ready when you call your service
center so that we may better assist you.
•
Your name, company name, and address
•
Contact telephone number
•
Whether you are connecting to the Rapid Eye Remote Video System
by LAN or dial-up
•
If you are using dialup, the type of modem you have installed and
the dial-in phone number of the Rapid Eye Remote Video Unit
•
IP addresses for LAN and dial-up
•
Operating system and version (e.g., Windows NT 4.0 SP3)
•
Installed software on the host computer (e.g., fax, AOL,
Compuserve)
•
A description of the problem (for example, video has failed, cannot
connect)
For ordering and parts information, please contact your dealer or distributor.