MAINTENANCE & CARE
WARRANTY
*ALL WARRANTIES EFFECTIVE DATE OF SHIPMENTS*
The Warranty
Acucraft warrants the gas appliance to be free from defects in materials and workmanship at the time of manufacture. On all gas appliances, there is
a
lifetime warranty
on the firebox. There is a
five-year warranty
on the main burner. A
one-year warranty
is given to the pilot burner, gas control
valve, glass media and logs, and other gas components.
No Warranty
Acucraft does not warrant any finish or plating on the system or any part thereof. Glass and refractory lining are exempt from warranty
as well.
Remedy and Exclusions
The coverage of this warranty is limited to all components of the gas appliance manufactured by Acucraft. If the components of the gas appliance
covered by this warranty are found to be defective within the time stated. Acucraft, at its option, will replace or repair defective components of the gas
appliance manufactured by Acucraft at no charge, and may also choose pay for reasonable labor costs incurred in repairing components requiring
approval prior to work commencing.This warranty covers only parts and labor as provided above. In no case shall Acucraft be responsible for ma
-
terials, components, or construction which are not manufactured or supplied by Acucraft, or for the labor necessary to install, repair or remove such
materials, components or construction. All replacement or repair components will be shipped F.O.B. back to Acucraft. A warranty credit will be issued
upon receipt and testing of defective parts.
Qualifications to the Warranty
The gas appliance warranty outlined above is further subject to the following qualifications:
(1) The gas appliance must be installed in accordance with Acucraft installation instructions and local building codes.
The warranty on this
Acucraft gas appliance covers only the component parts manufactured by Acucraft. The use of components manufactured by others with the
Acucraft gas appliance could create serious safety hazards, and may result in the denial of certification by recognized national safety agencies,
and could be in violation of local building codes. This warranty does not cover any damages occurring from the use of any components not
manufactured or supplied by Acucraft.
(2) The Acucraft gas appliance must be subjected to normal use. The gas appliances are designed to burn gas only. Burning
conventional
fireplace fuels such as wood, coal or any other solid fuel will cause damage to the gas appliance, will produce excessive temperatures and will
result in a fire hazard.
Limitations on Liability
It is expressly agreed and understood that Acucrafts sole obligation, and purchaser’s exclusive remedy under this warranty, under any
other warranty,
expressed or implied, or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified above.
In no event shall Acucraft be responsible for any incidental or consequential damages caused by defect in its products, whether such damage occurs
or is discovered before or after replacement or repair, and whether or not such damage is caused by Acucraft negligence. Some states do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The duration or any
implied warranty with respect to this Acucraft gas appliance is limited to the duration of the foregoing warranty. Some states do not allow limitation on
how long an implied warranty lasts, so the above may not apply to you.
Investigation of Claims against Warranty
-Acucraft reserves the right to investigate any and all claims against this warranty and to decide upon method of settlement.
- Acucraft is not responsible for work done without consent.
- Acucraft shall in no event be responsible for any warranty work done without first obtaining Acucrafts written consent.
- Resellers have no authority to alter this warranty.
- Acucraft employees and resellers have no authority to make any warranties nor to authorize any remedies in addition to or
inconsistent with those stated above.
How to Register a Claim against Warranty
In order for any claim under this warranty to be valid, Acucraft must be notified of the claimed defect by emailing [email protected], as soon as
reasonably possible after the defect is discovered. Claims against this warranty must include the date of installation, and a description of the defect.
In order to validate your warranty you must complete the warranty form at www.acucraft.com/warranty within thirty (30) days of
receiving your fireplace. Without a warranty validation you will not be able to submit any warranty claims for your Acucraft appliance.
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