Some areas of the website are restricted to licensed customers. To gain access, enter
the username and password written on the
Registration & Account Sheet
that
accompanied your robot.
Newsgroups
We maintain several email-based newsgroups through which
Activ
Media robot owners
share ideas, software, and questions about the robot. Visit the support
website for more details. To sign up for pioneer-users,
for example, send an e-mail message to the
–requests
automated newsgroup server:
To:
From:
<your return e-mail address goes here>
Subject:
<choose one command:>
help
(returns instructions)
lists
(returns list of newsgroups)
subscribe
unsubscribe
Our SmartList-based listserver will respond automatically. After you subscribe, send your
email comments, suggestions, and questions intended for the worldwide community of
Pioneer users:
To:
From:
<your return e-mail address goes here>
Subject:
<something of interest to pioneer users>
Access to the
pioneer-users
newslist is limited to subscribers, so your address is safe
from spam. However, the list currently is unmoderated, so please confine your
comments and inquiries to issues concerning the operation and programming of Pioneer
or PeopleBot robots.
Support
Have a problem? Can’t find the answer in this or any of the accompanying manuals?
Or do you know a way that we might improve our robots? Share your thoughts and
questions directly with us:
http://robots.activmedia.com/techsupport
Please include your robot's
serial number
(look for it beside the Main Power switch)
we
often need to understand your robot's configuration to best answer your question.
Tell us your robot’s SERIAL NUMBER.
Your message goes directly to the
Activ
Media Robotics technical support team. There a
staff member will help you or point you to a place where you can find help.
Because this is a support option, not a general-interest newsgroup like
pioneer-users
,
we reserve the option to reply only to questions about problems with your robot or
software.
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Note: Leave out the –requests part of the email address when sending messages to the newsgroup.
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