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Troubleshooting Guide
The meter has built-in messages to alert you of problems. When error messages
appear, note the error number. Turn off the meter and then follow these
instructions.
Display Causes
Solution
Meter fails
to turn on
Battery may be damaged
or not be charged
Replace battery.
Meter is too cold
If meter has been exposed to or stored
in cold conditions, wait 30 minutes.
Allow the meter to reach room
temperature. Then repeat the test.
Power On self check error
Remove the battery for 30 seconds and
then put it back in. Turn meter on
again.
If the problem persists, please contact
Customer Support at 1-800-838-9502.
Internal calibration check
error
Turn off meter or remove test strip, and
then turn on meter again to retest.
If the problem persists, please contact
Customer Support at 1-800-838-9502.
Test strip was removed
during the test
Repeat the test and ensure the test
strip remains in place.
Sample was applied to
the test strip too soon
Repeat the test and apply sample after
blood drop/test strip symbol appears.
Test strip is contaminated
or used
Repeat the test with a new test strip.
Sample was applied to
the test strip too soon
Repeat the test and apply sample after
blood drop/test strip symbol appears.
Insufficient sample
Repeat the test and apply enough
sample to fill the test strip check window.
Sample application error
due to late sample
re-dosing
Repeat the test and apply enough
sample to fill the test strip check
window within 3 seconds.