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Chapter 4

75

Intermittent Problems

Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement
should be considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:

1.

Run the advanced diagnostic test for the system board in loop mode at least 10 times.

2.

If no error is detected, do not replace any FRU.

3.

If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors.

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Содержание Aspire 3810T Series

Страница 1: ...Aspire 3810T 3810TZ Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw...

Страница 2: ...II Revision History Please refer to the table below for the updates made on Aspire 3810T 3810TZ service guide Date Chapter Updates...

Страница 3: ...ect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or license...

Страница 4: ...bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures...

Страница 5: ...NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN OR...

Страница 6: ...VI...

Страница 7: ...xpress Chipset z Intel Wireless WiFi Link 5100 z Intel Wireless WiFi Link 5150 Intel Pentium mobile processor SU series Mobile Intel GS45 Express Chipset Acer InviLink Nplify 802 11b g Draft N System...

Страница 8: ...raft N WPAN Bluetooth 2 0 Enhanced Data Rate EDR LAN Gigabit Ethernet Wake on LAN ready Privacy control BIOS user supervisor HDD passwords Kensington lock slot Dimensions and weight 322 W x 228 D x 23...

Страница 9: ...Chapter 1 3 Environment Temperature z operating 5 C to 35 C z Non operating 20 C to 65 C Humidity non condensing z operating 20 80 z Non operating 20 80 NOTE only for certain models...

Страница 10: ...4 Chapter 1 System Block Diagram...

Страница 11: ...connector location TOP view No Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 LVDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 Touch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNT...

Страница 12: ...11 CN9 Battery CNTR 12 CN10 PCI E socket 13 CN11 SIM card socket 14 CN12 PCI E socket 15 CN13 Power cable CNTR 16 CN14 LVDS cable CNTR 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN2...

Страница 13: ...b camera for video communication 2 Microphone Internal microphone for sound recording 3 Display screen Also called Liquid Crystal Display LCD displays computer output Configuration may vary by models...

Страница 14: ...les disables the WLAN 3G function Backup key Launches Acer Backup Management for three step data backup Acer PowerSmart key Puts your computer into power saving mode HDD Indicates when the hard disk d...

Страница 15: ...GA port Connects to a display device e g external monitor LCD projector 3 Ventilation slots Enable the computer to stay cool even after prolonged use 4 USB 2 0 ports Connect to USB 2 0 devices e g USB...

Страница 16: ...SB 2 0 devices e g USB mouse USB camera 3 HDMI HDMI port Supports high definition digital video connections 4 Ethernet RJ 45 port Connects to an Ethernet 10 100 1000 based network 5 Kensington lock sl...

Страница 17: ...osition 3 Memory compartment Houses the computer s main memory 4 Hard disk bay Houses the computer s hard disk secured with screws 5 Ventilation slots and cooling fan Enable the computer to stay cool...

Страница 18: ...d clean The touchpad is sensitive to finger movements hence the lighter the touch the better the response Tapping too hard will not increase the touchpad s responsiveness Function Left Button 1 Right...

Страница 19: ...on Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock When Num Lock is on the separate keypad is in numeric mode The keys function as a calculator complete with t...

Страница 20: ...n M Minimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dialog box S...

Страница 21: ...Starts System Property for displaying system information Fn F3 Bluetooth Enables disables the Bluetooth function only for certain models Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggl...

Страница 22: ...eyboard NOTE Some fonts and software do not support the Euro symbol Please refer to www microsoft com typography faq faq12 htm for more information The US dollar sign 1 Open a text editor or word proc...

Страница 23: ...ply to confirm the new settings and click OK to complete the process Acer GridVista is a handy utility that offers four pre defined display settings so you can view multiple windows on the same screen...

Страница 24: ...ckup Manager This will open the Welcome screen from this screen you will be taken through the three steps to setup scheduled back ups Click Continue to proceed to the following screen Click the button...

Страница 25: ...hores for your computer Acer PowerSmart key The Acer PowerSmart key uses the power saving features of your computer s graphics sub system to reduce overall power consumption When you press the Acer Po...

Страница 26: ...Management you must first set the password The password is set by launching Acer eRecovery Management and clicking Settings Burn backup discs From the Backup page of Acer eRecovery Management you can...

Страница 27: ...rom backup discs To restore Windows Vista from your previously burned backup discs you will need to insert the first backup disc and enable the F12 Boot Menu via the BIOS Setup Utility 1 Turn on your...

Страница 28: ...Press the ESC key to enter the Exit submenu press the ENTER key to Exit Saving Changes Press the ENTER key again to select Yes The system will reboot 7 When you reboot Windows will be installed from...

Страница 29: ...l discs there are additional controls added to the right of the volume controls These are discussed in more detail in the Cinema of this guide Cinema Play Movie Click Play Movie to watch a movie from...

Страница 30: ...a to open the main page that displays a list of the media and TV servers available on your network HomeMedia is compatible with most UPnP client devices Click Refresh at any time to search for newly s...

Страница 31: ...preferences for viewing and downloading images from Flickr In each of the above sections you can click Default to return the Acer Arcade Deluxe settings to their default values Help Click Help to view...

Страница 32: ...photos and videos uploaded to the popular Flickr and YouTube websites NOTE You need to be connected to the Internet to use the Online Media function YouTube You can view the 30 most viewed video clip...

Страница 33: ...BGA Item Specification North Bridge GS45 South Bridge ICH9M SFF Item Specification Technology DDR3 800 1067 MHz Base momory DDR3 SO DIMM x 1 slot 512 1024 2048 4096MB DDR3 SDRAM Expansion memory DDR3...

Страница 34: ...ia I F SATA IDE Controller SATA 150 MB s SSD Media size 80 GB Option SATA I F SSD form factor 2 5 factor Item Specification Sound Codec AVAP Realtek ALC269 Internal Speaker 2 1 5 Watt Internal Microph...

Страница 35: ...Half mini card SP WLAN x 1 Item Specification Power on off with Visiable LED 1 mechanical White WLAN 1 Orange capacitive 3G BT BT Blue capacitive 3G use SW to launch without button Launch Key module...

Страница 36: ...Caps Lock 1 Blue Num Lock 1 Blue Wireless LAN 1 Orange Bluetooth 1 Blue Touch pad on off 1 capacitive Orange top side 3G 1 Green Item Specification Kensington Lock Hole 7 5 mm diameter 1 Item Specifi...

Страница 37: ...ease also refer to Chapter 4 Troubleshooting when problem arises To activate the BIOS Utility press m during POST when Press F2 to enter Setup message is prompted on the bottom of screen Press m to en...

Страница 38: ...ng and exit Setup NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are...

Страница 39: ...lly detected by the system HDD1 Serial Number The field shows the serial number of devices installed on secondary master System BIOS version Displays system BIOS version VGA BIOS Version This field di...

Страница 40: ...y in the system Video Memor Shows the Video memory size Quiet Boot Determines if Customer Logo will be displayed or not shows Summary Screen is disabled or enabled Enabled Customer Logo is displayed a...

Страница 41: ...Chapter 2 35 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use...

Страница 42: ...d parameter to Set Parameter Description Option Supervisor Password is Shows the setting of the Supervisor password Clear or Set User Password is Shows the setting of the user password Clear or Set HD...

Страница 43: ...en you have changed the settings press u to save the changes and exit the BIOS Setup Utility Changing a Password 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the...

Страница 44: ...ing If the new password and confirm new password strings do not match the screen will display the following message Boot This menu allows the user to decide the order of boot devices to load the opera...

Страница 45: ...e parameters in this screen Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS Exit Discarding Changes Exit utility without saving setup data to CMOS Load Setup...

Страница 46: ...Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility I...

Страница 47: ...ctive mat for preventing electrostatic discharge Small Philips screw driver hilips screwdriver Plastic flat head screw driver Tweezers NOTE The screws for the different components vary in size During...

Страница 48: ...Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cable...

Страница 49: ...the entire disassembly sequence and instructs you on the components that need to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then...

Страница 50: ...ttery Pack 1 Release the battery 2 Slide the battery latch then remove the battery NOTE Battery has been highlighted with the yellow circle as above image shows Please detach the battery and follow lo...

Страница 51: ...e HDD cover and remove HDD 4 Remove the screw on RAM cover and remove Both of RAM NOTE RTC battery has been highlighted with the yellow circle as above image shows Please detach the RTC battery and fo...

Страница 52: ...sconnect five latches on the keyboard 6 Remove the FFC behind the keyboard 7 Remove Touch Pad FFC and lamp FFC Remove FFC of main board 8 Use tweezers to remove the rubber foot on the back of the note...

Страница 53: ...Chapter 3 47 9 Remove all of the screws on the back of the notebook 10 Remove screw on the upper case Type Number M2 5 4 5D 0 8T 15 Red M2 4 4 5D 0 5T 2 Yellow Type Number M2 5 4 5D 0 8T 7...

Страница 54: ...3 11 Remove the dummy card 12 Remove upper case and disconnect the connection between the audio board and upper case 13 Disconnect all of the FFC on the main board 14 Remove the FFC of the panel and a...

Страница 55: ...the FFC of Bluetooth and SSD board 16 Remove the connector of camera and the FFC of card reader board Remove wireless card and thermal module 17 Release wireless screw and Line and remove wireless car...

Страница 56: ...50 Chapter 3 18 Release the screw of fan and take off it 19 Loose four screws and remove it Type Number M2 4 4 5D 0 5T 2 Type Number M2 4 4 5D 0 5T 4...

Страница 57: ...Chapter 3 51 Remove Main board 20 Remove connection CRT board and USB board 21 Loose two screw on the main board Type Number M2 4 4 5D 0 5T 2...

Страница 58: ...52 Chapter 3 22 Remove DC in connector and remove the whole main board 23 Remove four screws on the thermal pipe and remove it Type Number M2 3 4...

Страница 59: ...Chapter 3 53 Remove I O board and Panel 24 Remove seven screws on the bezel 25 Release connection of audio board and panel and remove the panel Type Number M2 3 6 Red M2 4 4 5D 0 5T 1 Yellow...

Страница 60: ...54 Chapter 3 26 Loose two screws on SSD board and remove it 27 Loose two screws on the Card Reader board and remove it Type Number M2 4 4 5D 0 5 2 Type Number M2 4 4 5D 0 5T 2...

Страница 61: ...Chapter 3 55 28 Loose two screws on Audio board and Remove it 29 Remove three screws on VGA board and remove it Type Number M2 4 4 5D 0 5T 2 Type Number M2 4 4 5D 0 5T 3...

Страница 62: ...board and remove it NOTE Replace the USB Board need to flash new UUID Disassembly LCM module 31 Remove four bezel mylar 32 Release four LCM screw under the mylar 33 Remove the bezel Type Number M2 4...

Страница 63: ...Chapter 3 57 34 Remove four steal parts to take off panel 35 Remove LCM cable on the back of panel...

Страница 64: ...58 Chapter 3 Disassembling the External Module Disassembling the HDD Module 1 Remove the four screws from both side of HDD and divide them Type Number M2 5 3 4...

Страница 65: ...which page to go to Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Check on page 61 POST does not complete No beep or error codes are indicated Power...

Страница 66: ...the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 See if CD ROM Test is passed when the program runs to CD ROM Test...

Страница 67: ...the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable See the following figure 1 If the voltage is not correct repla...

Страница 68: ...ature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Chec...

Страница 69: ...xt possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 76 The following lists the error messages that the BIOS displays on the screen a...

Страница 70: ...code Thermal critical High In this situation BIOS will shut down system not show message Error Messages FRU Action in Sequence Failure Fixed Disk Reconnect hard disk drive connector Load Default Sett...

Страница 71: ...size found by POST differed from CMOS Run Load Default Settings in BIOS Setup Utility DIMM System board Diskette drive A error Check the drive is defined with the proper diskette type in BIOS Setup Ut...

Страница 72: ...ted tightly and correctly Reconnect the DIMM LED board System board No beep power on indicator turns on and LCD is blank Power source battery pack and power adapter See Power System Check on page 61 R...

Страница 73: ...tialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 874...

Страница 74: ...e registers 67h Initialize Multi Processor APIC 68h Enable external and CPU caches 69h Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Di...

Страница 75: ...ine optional 9Eh Enable hardware interrupts 9Fh Determine number of ATA and SCSI drives A0h Set time of day A2h Check key lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key str...

Страница 76: ...5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory t...

Страница 77: ...r displayed Reconnect the LCD connector LCD inverter ID LCD cable LCD inverter LCD System board LCD has extra horizontal or vertical lines displayed LCD inverter ID LCD inverter LCD cable LCD System b...

Страница 78: ...quence Memory count size appears different from actual size Enter BIOS Setup Utility to execute Load Default Settings then reboot system DIMM System board Symptom Error Action in Sequence In Windows m...

Страница 79: ...d The system doesn t resume from standby mode after opening the LCD See Save to Disk S4 on page 29 LCD cover switch System board Battery fuel gauge in Windows doesn t go higher than 90 Remove battery...

Страница 80: ...k correctly System board Print problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printe...

Страница 81: ...discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for th...

Страница 82: ...perating correctly See Power System Check on page 61 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following dev...

Страница 83: ...w No Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 LVDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 Touch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT cable CNTR 9 CN1...

Страница 84: ...11 CN9 Battery CNTR 12 CN10 PCI E socket 13 CN11 SIM card socket 14 CN12 PCI E socket 15 CN13 Power cable CNTR 16 CN14 LVDS cable CNTR 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN2...

Страница 85: ...s made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed S...

Страница 86: ...80 Chapter 6 Aspire 3810T 3810TZ Exploded Diagram...

Страница 87: ...Chapter 6 81...

Страница 88: ...82 Chapter 6...

Страница 89: ...Description Acer Part No ADAPTER DELTA 65W 19V 1 7X5 5X11 YELLOW ADP 65JH DB A LV5 LED LF AP 06501 026 ADAPTER LITE ON 65W 19V 1 7X5 5X11 YELLOW PA 1650 22AC LV5 LED LF AP 06503 024 ADAPTER HIPRO 65W...

Страница 90: ...LI ION 3S2P SONY 6 CELL 4400MAH MAIN COMMON ID AS09D41 W HALOGEN FREE BT 00604 039 BATTERY PANASONIC AS 2009D LI ION 3S2P PANASONIC 6 CELL 4400MAH MAIN COMMON ID AS09D51 W HALOGEN FREE BT 00605 041 BA...

Страница 91: ...GOBI2000 LC 21300 011 SSD TRANSFER BOARD 55 PCR0N 005 CARD READER BOARD 55 PCR0N 003 AUDIO BOARD 55 PCR0N 006 D SUB DC IN BOARD 55 PCR0N 007 USB BOARD 55 PCR0N 004 TOUCHPAD BUTTON BOARD 55 PCR0N 002...

Страница 92: ...AAMVN 004 POWER CORD 3PIN SWISS 27 AAMVN 006 POWER CORD AUSTRALIA W LABEL 27 AAMVN 003 POWER CORD 3PIN CHINA 27 AAMVN 005 POWER CORD SOUTH AFRICA AIL 27 AAMVN 007 POWER CORD 3PIN USA 27 AAMVN 001 DC I...

Страница 93: ...0N 011 Category Part Name and Description Acer Part No CCD 1 0M SUYIN CN1014 S36D OV05 R LAVENDER_G 57 PCR0N 001 Category Part Name and Description Acer Part No HDD COVER 42 PCR0N 001 DIMM COVER 42 PC...

Страница 94: ...LCD COVER 13 3 SILVER 60 PCR0N 006 LCD BEZEL 13 3 W CCD HOLE 60 PCR0N 005 LCD SECURING PLATE 33 PCR0N 005 HINGE RIGHT 33 PCR0N 004 HINGE LEFT 33 PCR0N 003 Category Part Name and Description Acer Part...

Страница 95: ...RPM 250GB WD2500BEVT 22ZCT0 ML160 SATA LF F W 11 01A11 KH 25008 021 HDD SEAGATE 2 5 5400RPM 320GB ST9320320AS CROCKETT SATA LF F W 0303 KH 32001 008 HDD HGST 2 5 5400RPM 320GB HTS545032B9A300 PANTHER...

Страница 96: ...14 STANDARD 87KS BLACK SLO CRO GLOSSY KB I140A 078 KEYBOARD ACER AC4G JM41 INTERNAL 14 STANDARD 87KS BLACK NORWEGIAN GLOSSY KB I140A 075 KEYBOARD ACER AC4G JM41 INTERNAL 14 STANDARD 87KS BLACK HUNGARI...

Страница 97: ...BLACK GREEK GLOSSY KB I140A 070 KEYBOARD ACER AC4G JM41 INTERNAL 14 STANDARD 87KS BLACK GERMAN GLOSSY KB I140A 069 KEYBOARD ACER AC4G JM41 INTERNAL 14 STANDARD 87KS BLACK FRENCH GLOSSY KB I140A 068 KE...

Страница 98: ...SO DIMM DDRIII 1066 1GB M471B2874DZ1 CF8 LF 64 16 0 065UM KN 1GB0B 019 MEMORY SAMSUNG SO DIMM DDRIII 1066 1GB M471B2873EH1 CF8 LF 64 16 0 055UM KN 1GB0B 028 MEMORY HYNIX SO DIMM DDRIII 1066 1GB HMT11...

Страница 99: ...OOT MIDDLE RIGHT 47 PCR0N 006 NAME PLATE AS3810T 40 PCR0N 001 NAME PLATE AS3810TG 40 PE70N 001 NAME PLATE AS3810TZ 40 PE60N 001 Category Part Name and Description Acer Part No SCREW M2 5 3 0 MACH CROS...

Страница 100: ...94 Chapter 6 SPEAKER Category Part Name and Description Acer Part No SPEAKER 23 PCR0N 002...

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