Chapter 5, Error signals and troubleshooting
5-2
Accu-Chek Smart Pix user's manual
5.2
Error signals on the device
The Accu-Chek Smart Pix system reports potential errors
(e.g. during data transfer) by causing the centre of the status
indicator
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to flash.
If such an error occurs, the following options are available to
solve the problem:
•
In the browser user interface, click on the
Read Device
button. By flashing slowly again, the centre of the
status indicator should now indicate that it is actively
searching for devices and that it is ready for data
transfer.
•
If the error signal continues, you can unplug the
Accu-Chek Smart Pix system and plug it back in again.
Any Microsoft Windows error message about
removing the disk is of no further consequence.
Then repeat data transfer.
If this error signal occurs again, check the following points:
•
Has the meter been properly prepared for data
transfer? For relevant information, see Chapter 3.
•
Is the optical contact (infrared port) unimpaired? Is
the distance correct (too far away)?
•
Is there any interference from extraneous light
(sunlight, another infrared port, fluorescent tubes or
energy-saving lamps)?
In the event of error messages associated with data transfer,
it is not the Accu-Chek Smart Pix system which is faulty –
there is interference with data transfer between the devices.
In individual cases, this may be due to the meter or insulin
pump.
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