85
3
Out‑of‑Range Control Test Results
If the control test result is not inside the acceptable range, here are some things you can do to solve the
problem:
Troubleshooting Checks
Actions
1. Were either the test strips or control solutions
expired?
Discard the test strips or control solutions if either
is past the use by date. If the control solution was
opened more than 3 months ago, discard it. Repeat
the control test with an unexpired test strip and an
unexpired control solution.
2. Did you wipe the tip of the control solution bottle
before use?
Wipe the tip of the bottle with a tissue. Repeat the
control test with a new test strip and a fresh drop of
control solution.
3. Were the caps on the test strip container and the
control solution bottle always closed tightly?
Replace the test strips or control solutions if you think
either was uncapped for some time and repeat the
control test.
4. Was the test strip used immediately after it was
removed from the test strip container?
Repeat the control test with a new test strip and a
fresh drop of control solution.
5. Were the test strips and control solutions stored in a
cool, dry place?
Repeat the control test with a properly stored test strip
and control solution.
6. Did you follow the directions?
Read Chapter 3, Control Testing, and repeat the control
test. If you still have problems, contact Accu-Chek
Customer Care at 1-800-688-4578.
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