14
TROUBLESHOOTING
Problem
Possible Cause
Prevention/Cured
Burner will not light with
match/lighter
LP gas tank valve is closed
Make sure regulator is securely attached to the LP
gas tank per “ Installing LP Gas Tank” section, then
turn LP gas tank valve to “ON”
No gas flow
Check if LP gas tank is empty.
If empty exchange, refill or replace
If LP gas tank is not empty, refer to “Sudden drop in
gas flow or reduced flame height”
LP gas tank is low or empty
Exchange, refill or replace LP gas tan
LP gas leak
1. Turn LP gas tank valve “OFF”.
2. Wait 5 minutes for gas to clear
3. Follow “Checking for leaks” section
Coupling nut and regulator not fully
connected
Turn the coupling nut about one-half to three-
quarter additional turn until solid stop. Tighten by
hand only-do NOT use tools.
Obstruction of gas flow
1. Clear burner/venturi tube
2. Check for bent hose
Disengagement of burner to valve
Re-engage burner and valve
Spider webs or insect nest in burner/
venturi tube
Clean burner/venturi tube
Burner ports clogged or blocked
Clean burner ports
Sudden drop in gas
flow or reduced flame
height
Out of gas
Exchange, refill or replace LP gas tank
Excess flow; safely device may have been
activated
1. Turn the control knob to “OFF”.
2. Wait 30 seconds and light outdoor fireplace per
“Lighting” section.
3. If flames are too low, resettle overfilling prevention
device:
a. Turn control knob “OFF”
b. Turn LP gas tank valve “OFF” disconnect
regulator turn control knob to “HIGH”
c. Wait one minute
d. Turn control knob to “OFF” reconnect
regulator and leak check connections,
being careful not to fully open valve
e. Light outdoor fireplace per “Lighting” section
Irregular flame pattern,
flame does not run the
full length of burner
Burner ports are clogged or blocked
Clean burner ports
