Troubleshooting
This section lists problems or observations that you may have, the possible
cause(s) and recommended actions . If the Reader experiences an error,
a message will appear on the screen with directions to resolve the error .
Reader Does Not Power On
Problem
What it May Mean
What to Do
Reader does not
power on after
you press the
Home Button or
insert a test strip .
Reader battery is
too low .
Charge the Reader .
Reader is outside
its operating
temperature range .
Move the Reader to a
temperature between
10°C and 45°C and then
try to power it on .
If the Reader still does not power on after trying these steps, contact
Customer Service .
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