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Problems Checking Your Blood Glucose or Ketone
Problem
What it May Mean
What to Do
The Reader
does not
start a
test after
inserting
a test strip .
Test strip is not
inserted correctly
or not inserted fully
into the strip port .
1 . With the three black lines
facing up, insert the test strip
into the strip port until it
stops .
2 . If the Reader still does not
start a test, contact Customer
Service .
Reader battery is
too low .
Charge the Reader .
The test strip is
damaged, used or
unrecognisable by
the Reader .
Insert a new FreeStyle Optium
test strip .
Reader is outside
its operating
temperature range .
Move the Reader to a
temperature between 10°C and
45°C and then try to power it on .
Reader is in a power
saving mode .
Press the Home Button then
insert a test strip .
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