100
Before calling
–
Know the Totalflow device
’s model and serial number. Serial numbers can be found on a plate located on each unit.
–
Be prepared to give the Technical Support representative a detailed description of the problem.
–
Note any alarms or messages as they appear.
–
Prepare a written description of problem.
–
Know the software version, board and optional part numbers.
Returning devices
If a Totalflow component needs to be returned to Totalflow for warranty replacement or repair, call for a Return for Authorization
Number. See
Contact us
on the back cover of this manual. Follow all instructions provided and
Returning part(s) for repair
If a Totalflow component needs to be returned to Totalflow for replacement or repair:
–
Affix the Return for Authorization number to the outside of the return package.
–
Use the original packaging or a secure transport container of an appropriate type to return the device for repair or
recalibration purposes.
–
When returning electronic devices, securely wrap in protective anti-static packaging.
–
All devices delivered to Totalflow must be free from any hazardous materials (acids, alkalis, solvents, etc.).
