68
“Operation and installation manual”
EN
9.2 Troubleshooting
If you get a problem on the EVSE, the below troubleshooting can help to resolve the problem.
NOTE
If you cannot find a solution for the problem, please contact your local manufacturer service dept.
Problem
Possible cause
Possible solution
The display is black and it
does not light up when you
press a display button
Main AC voltage is missing
Check main AC voltage presence
Upstrem AC protection trip
Check and reactivate the upstream AC
protection
EVSE internal problem
Contact ABB E-mobility Service dept.
The display shows this
message:
Unable to lock the
connector
The EV charge cable is not
connected correctly to the EV.
Connect the EV charge cable to the EV
correctly.
You are not authorized for the
charge session
Make sure that you have authorization to
charge the EV.
The display shows this
message:
Unable to unlock
the connector from car
A dangerous voltage is
present on the EV charging
cable
• Wait 5 minutes and start/stop the
charging session again.
• Press the Stop button (if present).
The display shows this
message:
Insulation
detection error
There is an insulation problem
on the EV or the EVSE
• Try to restart the charging session
• Try another EVSE to charge the EV in order
to understand in the problem is coming
from the EV.
• If the problem come from the EVSE, contact
your local manufacturer service dept.
The display shows this
message:
The vehicle
misbehaved
There is a communication
problem between the EV and
the EVSE
Contact your local manufacturer service
dept.
The display shows this
message:
Out of order
The owner disabled the EVSE
Check if the EVSE is disabled via ABB EVCI
Cloud or OCPP backend and if required
enable it.
EVSE internal problem
Contact ABB E-mobility Service dept.