
Call Queue
Examples of Use
112
11.2.2 Group of Three Enquiry Stations
The enquiry stations switch all incoming calls. Incoming calls are administered in
queues. Depending on the number of arriving calls, one to three enquiry stations
in this group are manned. The enquiry stations are each equipped with an Aastra
6775ip (OpenPhone 75 IP).
Configuration
■
Configure the three Aastra 6775ip (OpenPhone 75 IP) telephones under
Telephony: Devices
.
■
Configure a trunk key with its own telephone number for each of the Aastra
6775ip (OpenPhone 75 IP) telephones under
Telephony: Devices: System tel-
ephones
.
■
Configure a hunt group of the
parallel
type under
Telephony: Groups: Hunt
Group
, and include the three telephone numbers of the trunk keys in this hunt
group.
■
Under
Telephony: Call Distribution: Incoming
or
Telephony: Call Distri-
bution: Incoming DDI
route all incoming calls to the number of the hunt
group.
■
In the
Configurator
, create a new group called “Operators” under
User
Manager: User groups
. Activate the
Call queue
and
Call waiting protection
authorisations for this group.
■
In the
User Manager
, configure a user for each of the three operators and
assign these settings to the user group called “Operators”. Allocate each user
the telephone number of the trunk key of their system telephone.
■
Activate
Call wait. prot.
(call waiting protection) on all three terminals
in the
Protection
menu.
■
Program a feature key with the function “Sign on/sign off from hunt group” on
the three system telephones (in the menu
Calls: Hunt group
).
Use
Incoming calls are signalled in parallel to all signed-on enquiry stations. If the
enquiry stations are busy, the incoming call joins the queue on each of the ter-
minals in the hunt group. If one of the enquiry stations accepts a call from the
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