
Call Queue
Introduction
109
Note:
As calling fax machines often operate with the “voice”
service indicator, you should assign ports for fax machines
on the Aastra 800 to a user group
without
a queue.
Queues can be combined with the “call forwarding,” “pickup” and “hunt group”
functions, for example, in order to configure an enquiry station for an operator.
11.1.1 Activation of Queues
Queues can be activated on a per user group basis. On delivery the default set, for
all preset groups, is
off
.
When using queues, it often makes sense to activate call waiting protection. For
this purpose,
Call waiting protection
authorisation must be allocated to the user
group, and call waiting protection must be activated on the terminal.
Furthermore it is sensible to combine queues with the
Announcer at busy
function. When a caller calls a subscriber who is busy then they will hear a “central
welcoming text”, for example, “Here is company XYZ. You will be immediately con-
nected”. The function
Announcer at busy
can be set in the
Telephony: Call Dis-
tribution: Incoming
or
Telephony: Call Distribution: Incoming DDI
menu.
Central welcoming texts can be recorded using the program package
OpenVoice
.
You should configure a new user group (e.g. “Operators”) and activate the authori-
sations
Call queue
,
Call waiting protection
and, if necessary,
Call forwarding
. If
users belong to this group, a queue will be activated automatically for all tele-
phone numbers assigned to them.
11.1.2 Call Forwarding
Forwarded calls of the forwarding type “Immediately” and “On busy” have priority
over queues. The queue of the forwarding telephone is not used for forwarding
calls in this manner.
During the configuration of this type of call forwarding, the contents of the queue
are
not
transferred to the target terminal. If there are still calls in the queue when
the call forwarding function is activated, these calls can only be accepted on the
source terminal.
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