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Please check guidelines below.  For your safety, water heater service should be performed only by a qualified service technician.  

Read the GENERAL SAFETY INFORMATION section first.

INTELLI-VENT TROUBLESHOOTING CHART - USER CONTROL

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1

The gas control valve/thermostat 

has sensed inadequate or no earth 

ground.

1  Ensure the wall outlet (power supply) is properly 

grounded.

2  Ensure all ground connections/wires on the water 

heater are securely connected.

2

The gas control valve/thermostat 

has sensed reversed polarity in the 

120 VAC power supply.

1  Ensure the wall outlet/power supply is properly wired.

2  Ensure all internal 120 VAC wiring connections and 

wiring harness have no reversed wires. 120 VAC "hot" 

wire must connect to the on/off switch.

3

Pressure switch circuit remaining 

closed for more than 5 seconds 

after heating cycle begins.

Blower may not start in this 

condition.

1  Ensure air pressure switch circuit wiring is correct and 

the air pressure switch is not jumpered.

2  Replace the air pressure switch.

4

Pressure switch circuit remains 

open longer than 5 seconds after 

the blower is energized.

Blower may run continuously in 

this condition.

1  Ensure the air pressure switch sensing tube is properly 

connected at both ends and is not kinked or damaged.

2  Ensure the correct size of vent and intake air pipe (direct 

vent products) was used per the installation instructions 

in the manual that came with the water heater.

3  Ensure maximum number of elbows or maximum 

equivalent feet of vent or intake air pipe has not been 

exceeded per the installation instructions in the manual 

that came with the water heater.

4  Ensure there are no obstructions in the vent or intake air pipe.

5

The gas control valve/thermostat 

has detected an open igniter circuit.

1  Check wiring to the hot surface igniter assembly - 

replace igniter assembly if wiring is damaged or worn.

2  Check resistance of the igniter at igniter assembly 

plug - should be between 11 and 18 ohms at room 

temperature (77° F at plug end) - replace igniter if open 

or shorted.

3  Check igniter assembly plug and the socket on the gas 

control valve/thermostat for good connection.

4  Replace igniter assembly if the plug is worn or damaged.

5  Replace the gas control valve/thermostat if the igniter 

assembly socket on the bottom of the control is worn or 

damaged.

6

Ignition/flame failure.

The gas control valve/thermostat 

has reached the maximum number 

of retries (3) for ignition and is 

currently locked out for one hour.

Cycle the power to the water heater 

off and on to reset.

1  Ensure flame sensor is making good contact with the 

burner flame and ensure flame is steady.  Also ensure 

supply and manifold gas pressures are within the 

requirements in the installation manual.  

2  Gas supply is turned off - pressure is too low. 

3  Ensure the flame sensor is clean - use fine steel wool 

to clean the flame sensor.

4  Check igniter assembly plug and the socket on the 

bottom of the gas control valve/thermostat for good 

connection. Replace igniter assembly if the plug is worn 

or damaged.  Replace the gas control valve/thermostat if 

socket is worn or damaged.

5  Replace igniter assembly.

Содержание GPHE 50 Series

Страница 1: ...DEALER FROM WHOM THE WATER HEATER WAS PURCHASED IF YOU ARE UNSUCCESSFUL PLEASE WRITE TO THE COMPANY LISTED ON THE RATING PLATE ON THE WATER HEATER RESIDENTIAL GAS WATER HEATERS For Your Safety AN ODO...

Страница 2: ...alert symbol indicates a potentially hazardous situation which if not avoided could result in property damage WARNING CAUTION CAUTION DANGER All safety messages will generally tell you about the type...

Страница 3: ...3 GENERAL SAFETY INFORMATION...

Страница 4: ...4 GENERAL SAFETY INFORMATION at least 18 45 7cm above the floor This will reduce but not eliminate the risk...

Страница 5: ...tion Association 1 Batterymarch Park Quincy MA 02269 3 The water heater when installed must be grounded in accordance with the local codes or in the absence of local codes the National Electrical Code...

Страница 6: ...feet above grade directly in line with the exhaust vent terminal for the horizontally vented gas fueled heating appliance or equipment The sign shall read in print size no less than one half 1 2 inch...

Страница 7: ...ting 4 Places Shown DD Plastic Top EE On Off Switch FF Exhaust Tee GG Elbow GET TO KNOW YOUR WATER HEATER GAS MODELS A Vent Pipe B Anode C Hot Water Outlet D Outlet 120 VAC F Gas Supply G Main Manual...

Страница 8: ...8 TYPICAL INSTALLATION CONDENSATE HOSE AND DRAIN PAN FIGURE 1A...

Страница 9: ...time to burn relationship for normal adult skin If anyone using hot water provided by the water heater being installed fits into one of these groups or if there is a local code or state law requiring...

Страница 10: ...talled Water heaters are sometimes installed in locations where leakage may result in property damage even with the use of a drain pan piped to a drain However unanticipated damage can be reduced or p...

Страница 11: ...rine based chemicals refrigerants etc in addition to being highly flammable in many cases will also react to form corrosive hydrochloric acid when exposed to the combustion products of the water heate...

Страница 12: ...size of openings providing fresh air into confined spaces EXHAUST FANS Where exhaust fans are installed additional air should be provided to replace the exhausted air When an exhaust fan is installed...

Страница 13: ...a reference for the openings that provide fresh air into confined spaces only Do not refer to these illustrations for the purpose of vent installation See Installation of Vent System on pages 18 27 fo...

Страница 14: ...e requirements or such conditions as high line pressure among others have installed devices such as pressure reducing valves check valves and back flow preventers Devices such as these cause the water...

Страница 15: ...n 6 Spread the slit open and slip the insulation over the cold water inlet pipe Apply gentle pressure along the length of the insulation to ensure that it is fully seated around the pipe Also ensure t...

Страница 16: ...xcessive temperatures and pressures in the storage tank The T P valve is not intended for the constant relief of thermal expansion Aproperly sized thermal expansion tank must be installed on all close...

Страница 17: ...losing its individual manual Shuttoff valve during any pressure testing of the gas supply piping system at test pressures equal to or less than 1 2 pound per square inch 3 5 kPa Connecting gas piping...

Страница 18: ...PVC parts should be assembled with ASTM D 2564 grade cement Assemble Vent Pipe Assemblies 1 2 and 3 See Figure 1 prior to cementing The preferred orientation of Vent Pipe Assembly 1 Condensate U Assem...

Страница 19: ...L Clearance above paved sidewalk or paved driveway located on public property 7 feet 2 13 m F Clearance to outside corner 2 feet 60 cm M Clearance under veranda porch deck or balcony 12 inches 30 cm G...

Страница 20: ...r signs of sagging or other stresses in joints as a result of misalignment of any components in system If any of these conditions are found they must be corrected in accordance with venting instructio...

Страница 21: ...tubing is still attached from the air pressure switch to the port on the blower housing Make sure the plastic tubing is not folded anywhere between the pressure switch and the blower housing 6 Make su...

Страница 22: ...ine This will allow the vent to easily slide through the opening The resulting gap will be covered up by the Vent Terminal cover plate Repeat this step on inside wall if necessary SEQUENCE OF INSTALLA...

Страница 23: ...ighest anticipated snow level install a snorkel as shown in bottom portion of Figure 20 NOTE With the installation of a snorkel it is necessary to use two 90 elbows that shall be considered along with...

Страница 24: ...cement not included with kit and glue the two inch PVC pipe coming from the blower into the VAA 3 Perform the same sequence on the PVC pipe coming from the exhaust side vent terminal side of the VAA 4...

Страница 25: ...and the vent pipe system Air leaks will allow flue gas by products to disseminate into the room creating an unsafe environment and could cause illness asphyxiation and or even death FIGURE 24 Typical...

Страница 26: ...above PRIMER It is recommended that Tetrahydrofuran THF be used to prepare the surfaces of pipe and fittings for solvent welding Do not use water rags gasoline or any other substitutes for cleaning PV...

Страница 27: ...make a second mark as the primer and cement will most likely destroy your first one Apply primer to the surface of the pipe and fitting socket with a natural bristle brush This process softens and pr...

Страница 28: ...28...

Страница 29: ...located in an area where the general public does not have access If a suitable area is not available a cover should be installed over the thermostat to prevent tampering Thewatertemperaturesettingwasf...

Страница 30: ...riod of time generally two weeks or more Hydrogen gas is extremely flammable and explosive To prevent the possibility of injury under these conditions we recommend the hot water faucet located farthes...

Страница 31: ...od which will slowly deplete due to electrolysis prolonging the life of the water heater by protecting the glass lined tank from corrosion Adverse water quality hotter water temperatures high hot wate...

Страница 32: ...essure Relief Valve must be installed in opening provided Can result in overheating and excessive tank pressure Can cause serious injury or death DRAINING AND FLUSHING It is recommended that the water...

Страница 33: ...ose connections or the relief valve DO NOT replace the water heater until a full inspection of all possible water sources is made and necessary corrective steps taken Leakage from other appliances wat...

Страница 34: ...heet 34 Wire Screen 3 35 Wire Screen 4 36 Wall Plate 4 37 Flexible Tubing REPAIR PARTS LIST Nowthatyouhavepurchasedthiswaterheater shouldaneedeverexistfor repairpartsorservice simplycontactthecompanyi...

Страница 35: ...3 Ensure maximum number of elbows or maximum equivalent feet of vent or intake air pipe has not been exceeded per the installation instructions in the manual that came with the water heater 4 Ensure...

Страница 36: ...alve s immersion probe is either open or shorted 1 Turn the power off for 10 20 seconds then on again to clear these error codes 2 Replace the gas control valve thermostat if the error code persists 1...

Страница 37: ...37 These guidelines should be utilized by a qualified service agent TROUBLESHOOTING GUIDELINES TROUBLESHOOTING GUIDELINES...

Страница 38: ...38 TROUBLESHOOTING GUIDELINES NOTES...

Страница 39: ...of it in a modified form or any attempt to repair tank leaks or parts will void this warranty servIce and laBor responsIBIlItY UNDER THIS LIMITED WARRANTY THE WARRANTOR WILL PROVIDE ONLY A REPLACEMEN...

Страница 40: ...40 Copyright 2010 A O Smith Corporation All rights reserved 500 Tennessee Waltz Parkway Ashland City TN 37015 Technical Support 800 527 1953 Parts 800 433 2545 Fax 800 644 9306 www hotwater com...

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