21
4 Troubleshooting
This chapter describes common problems and solutions, how to get a usable video resolution, and how
to get help.
Finding Solutions for Common Problems
Problem
Cause
Solution
Display is black, not
synchronized, or
distorted
Display properties are not
set correctly.
In Windows 2000, restart in Safe Mode
and select a supported resolution and
refresh rate. In Windows NT, use the
Last Known Good option. See "Getting
a Usable Video Resolution" in this
chapter.
Single monitor is not
plugged into primary
output port.
Turn off power to the computer.
Disconnect the monitor from the
secondary port and connect it to the
primary port. See Chapter 2, "Setup,"
for more information.
In Windows 2000, restart in Safe Mode
and select a supported resolution and
refresh rate. In Windows NT, use the
Last Known Good option. See "Getting
a Usable Video Resolution" in this
chapter.
Monitor does not support
a selected resolution or
refresh rate
The selected settings are
not compatible with your
monitor and video card.
Reinstall the video driver. See Chapter
2, "Setup," for more information.
Make sure the monitor cables are
securely fastened to the video card.
Make sure the monitors and computer
are plugged into electrical outlets and
are receiving power.
Check any other external display
connectors, if applicable.
There is no VGA boot
screen
The connections may not
be set up properly.
Make sure the video card is seated
properly in its expansion slot.
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