HOW TO GET WARRANTY SERVICE
In case of issues with the Product:
1. Notify the seller before the end of the Warranty Period
2. Supply all the information to 3DBNZ or to the authorized
service company about the nature of the claim in the period of
two (2) months since its detection and never after the end of
the Warranty Period.
3. Supply the original proof of purchase, which includes the
Product serial number In case of doubt, contact the 3DBNZ
Technical Assistant Service (“TAS”) ([email protected]) or the
authorized service company.
CLAIM HANDLING
1. The remedy of the non-conforming Product is solely
determined by 3DBNZ or the authorized service company
within a reasonable commercial time.
2. The amendment may consist in the repair, part replacements
or total substitution of the Product, depending on each
situation and disposed by 3DBNZ or the authorized service
company (unless the current legislation states it otherwise).
3. 3DBNZ or the authorized service company, depending on
which handles the claim, bears the shipping costs, if needed.
4. 3DBNZ or the authorized service company, depending on
which handles the claim, bears the repair, parts replacement
or product substitution costs.
5. All damaged, defective or replaced parts or Products become
the property of 3DBNZ or the authorized service company.
EXCLUSIONS
This Warranty does not cover:
1. Physical damage caused by an inappropriate transport (not
using the official packaging) or handling (including unlimitedly
the damages caused by sharp or cutting elements, bending or
compressing parts or fall of the product).
2. The normal wear and tear occurred for the product normal
use, including unlimitedly the wear of moving parts, control
panels or elements interacting with the product operation.
3.
Malfunctions or damage caused by modifications, alterations
or repairs by any individual or company not authorized by
3DBNZ. The Consumable replacements are excluded of this
point.
4. Damage caused by power grid failures.
5. Damage caused by abuse, misuse, accidents or neglect using
the Product.
6.
Resulting damages of exposing the Product to floods, fire,
humidity, spillage of food or chemicals, corrosion, oxidation,
extreme weather conditions or any other external agent.
7. Damages caused by the use of software non recommended
by 3DBNZ.
8. Damages caused by the use of printing materials non
recommended by 3DBNZ.
9. The components considered as Consumables, listed in the
annexed document.
LIMITATIONS AND DISCLAIMERS
This Warranty is the end user’s sole and exclusive remedy against
3DBNZ and the sole and exclusive responsibility of 3DBNZ to
defects in their products.
Therefore, this Warranty supersedes any other warranties issued
by 3DBNZ, either oral or written in any form.
However, this Warranty does not limit either the consumer user
rights specified in the legislation nor the the rights against the
seller, also defined in the legislation.
3DBNZ waives all liability for any loss of businesses, loss of
contracts, loss of benefits, loss of savings, increase of costs or
expenses due to the use of any of its Products. Likewise, 3DBNZ
refuses any indirect, incidental, collateral damage by the use of its.
ATLAS SERIES
EU WARRANTY
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