3Com NBX, Руководство по установке

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194 C
HAPTER
11: T
ROUBLESHOOTING
Your browser
cannot connect
to the NBX
NetSet utility. No IP connectivity Verify that the computer you are using to
run the browser has network connectivity.
See
“Establishing IP Connectivity” on
page 101 .
Routing problems If your local IP environment includes a
proxy server, you might need to
reconfigure your browser parameters to
ignore the proxy server. See the Help for
your browser.
Invalid IP
configuration The system has a default IP configuration
which might need to be changed to
match your local IP environment.
Temporarily change the IP configuration
of your computer so that the subnet
configuration matches the system
configuration. Specify 255.255.255.0 as
the subnet and use IP address
192.168.1.191. After you change your
computer’s IP configuration, connect to
the system and change its IP configuration
to match the IP environment of your
local network. Change your computer’s
IP configuration back to its original
settings, and then connect to the NBX
NetSet utility using the new IP address.
See
“Establishing IP Connectivity” on
page 101 complete information.
Cannot open
NBX NetSet
using the
administrator
username and
password. The CAPS LOCK key
on your keyboard is
activated. NBX NetSet username and passwords are
case-sensitive. For example, NBX NetSet
accepts “administrator” but it rejects
“Administrator” and “ADMINISTRATOR”.
Callers on hold
do not hear
music. No music source is
connected to the
Call Processor. See “Adding External Hardware” on
page 117 for more information.
MOH audio is
disabled. Enable MOH audio in NBX NetSet >
System Configuration > System Settings >
System-wide. See
“Connecting a
Music-on-Hold (MOH) Input Device” on
page 118 .
MOH volume is set
too low. Adjust the MOH volume on the device
that is providing audio to the NBX system.
The audio input should be max 2V peak to
peak.
Table 36 Troubleshooting Actions (continued)
Symptom Possible Cause Suggested Action