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ROUBLESHOOTING

FOR

INDOWS

Checklist 101

Diagnostic Testing Under Windows 3.x 101

Starting the DOS Configuration and Diagnostics
Program 102

Running the Group 1 Tests 103

Running the Group 2 Test 103

Assembling a Loopback Plug 103

Starting the Group 2 Test 104

Running the Group 3 Test 104

Setting Up an Echo Server 105

Starting the Group 3 Test 106

Getting Help If a Test Fails 106

PECIFICATIONS

NIC Specifications 107

RJ-45 Connector Pin Assignments 108

AUI Connector Pin Assignments 108

Cable Specifications 109

ROSSOVER

ABLE

ROUBLESHOOTING

IPS

Troubleshooting Hubs with Crossover Cable 112

ECHNICAL

UPPORT

Online Technical Services 113

World Wide Web Site 113

3Com Knowledgebase Web Services 114

3Com FTP Site 114

3Com Bulletin Board Service 114

Access by Analog Modem 114

Access by Digital Modem 115

3Com Facts Automated Fax Service 115

Support from Your Network Supplier 115

Support from 3Com 116

Returning Products for Repair 117

Book Page 6 Monday, June 7, 1999 8:55 AM

Содержание EtherLink 3C509B

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Страница 2: ...p www 3com com http www 3com com productreg EtherLink 10 Mbps ISA Network Interface Card User Guide A member of the 3Com EtherLink family of network interface cards Part No 09 1310 001 Published June 1999 ...

Страница 3: ...ure and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 199...

Страница 4: ...o the Network 23 Connecting an AUI Port to the Network 24 Link LED 25 2 CUSTOM INSTALLATION SETUP FOR WINDOWS 95 98 Selecting the Type of Installation 27 Express Installation 27 Custom Installation 28 Multiple NIC Installations 28 Windows 95 98 Setup 28 Performing the Preinstallation Procedure 30 NIC Configuration in a Windows 95 98 Plug and Play PC 31 Configuring the NIC for Windows 95 Version 95...

Страница 5: ...4 To Obtain an IP Address Automatically 54 To Specify an IP Address Manually 55 Configuring DNS 56 To Obtain a DNS Address Automatically 57 To Specify a DNS Address Manually 58 Identifying Your PC on the Network 59 Repeating a Previous Installation 60 To Not Save Installation Settings 61 To Save Installation Settings 61 Completing the Installation and Configuration 63 Windows 95 63 Windows 98 65 4...

Страница 6: ... Configuration from EISA to ISA 89 Changing Configuration Settings 90 6 TROUBLESHOOTING FOR WINDOWS 95 98 AND WINDOWS NT Checklist 93 Resolving Hardware Conflicts in Windows 95 98 and Windows NT 93 Changing the I O Base Address or the Interrupt Request Level 94 Windows 95 98 94 Windows NT 95 Windows 95 98 and Windows NT Troubleshooting 96 Diagnostic Testing Under Windows 95 98 and Windows NT 96 St...

Страница 7: ...st Fails 106 A SPECIFICATIONS NIC Specifications 107 RJ 45 Connector Pin Assignments 108 AUI Connector Pin Assignments 108 Cable Specifications 109 B CROSSOVER CABLE TROUBLESHOOTING TIPS Troubleshooting Hubs with Crossover Cable 112 C TECHNICAL SUPPORT Online Technical Services 113 World Wide Web Site 113 3Com Knowledgebase Web Services 114 3Com FTP Site 114 3Com Bulletin Board Service 114 Access ...

Страница 8: ...INDEX 3COM CORPORATION LIMITED WARRANTY FCC CLASS B STATEMENT FCC DECLARATION OF CONFORMITY 3COM END USER SOFTWARE LICENSE AGREEMENT ...

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Страница 10: ...pdate Device Driver Wizard Screen 35 14 Updated Driver Found Screen 35 15 Network Screen 36 16 Identification Tab of the Network Screen 37 17 Add New Hardware Wizard Screen 1 38 18 Add New Hardware Wizard Screen 2 39 19 Add New Hardware Wizard Screen 3 40 20 Add New Hardware Wizard Screen 4 40 21 Add New Hardware Wizard Screen 5 41 22 DOS PNPDSABL Screen for Windows 95 42 23 Select Device Screen 4...

Страница 11: ...46 Identification Tab of the Network Screen 70 47 Select Network Adapter Screen 71 48 Insert Disk Screen 71 49 Select OEM Option Screen 72 50 3Com EtherLink 10 ISA Adapter Bus Location Screen 72 51 Adapters Tab of the Network Screen 73 52 Microsoft TCP IP Properties Screen 74 53 Obtain IP Address from DHCP Server Option 75 54 Microsoft TCP IP Dialog Box 76 55 Network Settings Change Dialog Box 1 7...

Страница 12: ... 18 4 NIC LED Interpretation 25 5 NetWare NLMs 83 6 Network Driver Text File Names 84 7 EISA Configuration Programs 88 8 NIC Option Settings 90 9 3Com NIC Diagnostic Program Tab Screens 97 10 Diagnostics Programs 105 11 AUI Connector Pin Assignments 108 12 Supported Cable Types 109 ...

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Страница 14: ...ions in the release notes Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format PDF or HTML on the 3Com World Wide Web site http www 3com com You can download Acrobat Reader from the Adobe Systems Incorporated web site http www adobe com Conventions Table 1 and Table 2 list conventions that are used throughout this guide Table 1 Notice Icons Icon Notice ...

Страница 15: ... a DHCP server on your network or if you have a static TCP IP address you must use the Custom installation option instead to install and configure the NIC The Custom installation option is described in this user guide If your PC is not running Windows 95 98 you may not use the 3Com Installation Wizard For installation instructions see the appropriate chapter for your operating system in this user ...

Страница 16: ...Year 2000 Compliance 15 Year 2000 Compliance For information on Year 2000 compliance and 3Com products visit the 3Com Year 2000 Web page http www 3com com products yr2000 html ...

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Страница 18: ... 10 Mbps ISA 3C509B NIC are shown in Figure 1 Use the appropriate version to connect your ISA or EISA PC to an Ethernet network using up to three different types of media Figure 1 3C509B Network Interface Card Versions Each NIC has a light emitting diode LED called the link LED which indicates whether there is an active connection between the NIC and the hub See Link LED on page 25 for a more comp...

Страница 19: ...k diskettes 1 and 2 Table 3 Parameters for 3C509B NIC Models NIC Model Cable Connector Transceiver Maximum Network Segment 3C509B TPO Category 3 4 or 5 unshielded twisted pair 10BASE T RJ 45 On board 328 ft 100 m 3C509B TPC Category 3 4 or 5 unshielded twisted pair 10BASE T RJ 45 On board 328 ft 100 m 10BASE2 thin Ethernet coaxial BNC On board 605 ft 185 m 3C509B TP Category 3 4 or 5 unshielded tw...

Страница 20: ...that accompanied your PC You must have one ISA or EISA slot available in your PC in which to install the NIC CAUTION Each NIC is packed in antistatic packaging to protect it during shipment Before handling the NIC touch the bare metal case of your PC While you are handling the NIC wear a wrist strap attached to the PC chassis If your PC is running Windows 95 or Windows 98 do not install the NIC in...

Страница 21: ...EtherLink 10 ISA NIC in either an ISA or an EISA slot See Figure 2 PCI slots the shortest of the three types of slots are white The longer ISA slots are black EISA slots the longest are brown The 3C509B NIC is shipped configured to work in an ISA slot If you install the NIC in an EISA slot see the instructions in the next section Using an EISA Slot Figure 2 Installing the 3C509B NIC 1 Remove slot ...

Страница 22: ...If you install the NIC in an EISA slot complete the hardware installation instructions in this chapter and then reconfigure the NIC from ISA to EISA mode according to the instructions in Changing NIC Configuration from ISA to EISA on page 87 Windows 95 98 or Windows NT If your EISA bus PC is running Windows 95 98 or Windows NT do the following 1 Disable the Plug and Play feature on the NIC See Dis...

Страница 23: ...link is not active To enable the link you must load the network drivers See Link LED on page 25 for more information Connecting an RJ 45 Port to the Network Follow these steps to connect the RJ 45 port on the 3C509B TPO TPC TP and COMBO NICs to the network 1 Plug the RJ 45 connector on the twisted pair network cable into the RJ 45 port on the NIC backplate as shown in Figure 3 Figure 3 Connecting ...

Страница 24: ...and COMBO NICs to the network 1 Connect the BNC connector on the thin Ethernet coaxial cable to the BNC port on the NIC as shown in Figure 4 Figure 4 Connecting to the BNC Port on the 3C509B TPC NIC 2 Connect the other end of the network cable to another PC or a 50 ohm terminator Go to Link LED on page 25 BNC connector BNC port ...

Страница 25: ...sition Figure 5 Connecting to the AUI Port on the 3C509B COMBO NIC 2 Connect the thick Ethernet coaxial cable to the AUI port on the NIC This connector will attach only one way Orient the AUI connector to match the AUI port on the NIC 3 Move the slide latch up to the closed position to lock the AUI connector in place 4 Connect the other end of the network cable to an external transceiver Go to the...

Страница 26: ... your EtherLink 10 ISA NIC comply with the 10BASE T specifications 2 Ensure that the hub is powered on You have completed the hardware installation To install software For PCs running Windows 95 or Windows 98 go to Chapter 2 For PCs running Windows NT go to Chapter 4 For PCs running DOS Windows 3 x or Windows for Workgroups go to Chapter 5 Table 4 NIC LED Interpretation LED State Meaning On If dri...

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Страница 28: ...ation See the Quick Guide for the EtherLink 10 Mbps ISA Network Interface Card for Express installation procedures Selecting the Type of Installation You can use the 3Com Installation Wizard to install and configure the NIC for a Windows 95 98 PC in either of two ways Express installation Custom installation Express Installation Express installation the installation method that most typical Window...

Страница 29: ...matically tests the NIC and your network and configures TCP IP dynamic or static address The Custom option also allows you to change configuration settings disable tests and save installation settings for future installations If you are installing the NIC in a Windows 95 98 PC that does not have a Plug and Play BIOS installed you must install the NIC using the Custom installation option To determi...

Страница 30: ...Guide Chapter 3 User Guide Chapter 2 User Guide Chapter 1 3Com Installation Wizard Express installation Custom installation Quick Guide User Guide Chapter 3 User Guide Chapter 2 No Yes Disable Plug and Play on the NIC Run Add New Hardware Wizard Plug and Play BIOS installed Run Preinstallation Program Windows 95 98 Windows 95 98 detects the NIC Install the NIC in your PC Select the type of install...

Страница 31: ...ation procedure 1 Turn the PC power on and boot Windows 95 98 2 Click Start in the Windows 95 98 taskbar and then click Run 3 Insert EtherDisk diskette 2 in drive A and then enter a preinstl 4 Click OK If your PC supports the Windows 95 98 Plug and Play feature the Preinstallation Software screen appears as shown in Figure 7 displaying a list of available IRQs Click OK The next step is to install ...

Страница 32: ... NIC for installation using the 3Com Installation Wizard Custom installation option go to the next section NIC Configuration in a Windows 95 98 Plug and Play PC This section describes how to set up your system environment when installing the NIC in a Windows 95 98 PC that has a Plug and Play BIOS installed Configuring the NIC for Windows 95 Version 950 Follow these steps to configure the NIC in a ...

Страница 33: ... diskette Click OK Windows 95 copies files from the EtherDisk diskette to the PC hard drive and builds a driver information database If you have never assigned computer and workgroup names for this PC Windows displays the Network screen Figure 11 In this case continue at step 4 If you have previously assigned computer and workgroup names for this PC the 3Com Installation Wizard starts In this case...

Страница 34: ...Windows 95 98 Setup 33 Figure 11 Network Screen 4 Click OK The Identification tab of the Network screen appears as shown in Figure 12 Figure 12 Identification Tab of the Network Screen ...

Страница 35: ...the OEM version 1 Turn the power on and boot Windows 95 The New Hardware Found screen appears Then the Update Device Driver Wizard screen is displayed as shown in Figure 13 Computer name Identifies the computer on the network for other users This entry must be a unique name of 15 characters or fewer containing no spaces Workgroup Identifies the group to which your computer belongs If you are setti...

Страница 36: ... Device Driver Wizard Screen 2 Insert EtherDisk diskette 1 in drive A 3 Click Next Windows 95 displays the Update Device Driver Wizard again this time confirming that it has found the updated NIC driver Figure 14 Updated Driver Found Screen ...

Страница 37: ...5 copies files from the EtherDisk diskette to the PC hard drive and builds a driver information database If you have never assigned computer and workgroup names for this PC Windows displays the Network screen Figure 15 In this case continue at step 8 If you have previously assigned computer and workgroup names for this PC the 3Com Installation Wizard starts In this case go to Chapter 3 You can cha...

Страница 38: ... network for other users This entry must be a unique name of 15 characters or fewer containing no spaces Workgroup Identifies the group to which your computer belongs If you are setting up a simple peer to peer network this entry must be the same for all the PCs in your network Computer Description Displays additional details to other users on the network about this PC Filling this field is option...

Страница 39: ...ox type a 13 Click OK The 3Com Installation Wizard starts Go to Chapter 3 Configuring the NIC for Windows 98 This section describes how to set up your system environment when installing the NIC in a Windows 98 PC that has a Plug and Play BIOS installed Follow these steps to configure the NIC 1 Turn the power on and boot Windows 98 The New Hardware Found screen appears Then the Add New Hardware Wiz...

Страница 40: ...search for the best driver or display a list of drivers from a specific location as shown in Figure 18 Figure 18 Add New Hardware Wizard Screen 2 3 Select Search for the best driver for your device Recommended and then click Next Windows 98 requests that you select the drive locations for its driver search as shown in Figure 19 ...

Страница 41: ...OWS 95 98 Figure 19 Add New Hardware Wizard Screen 3 4 Select Floppy disk drives and then click Next Windows locates the driver and requests that you verify that you want to install it as shown in Figure 20 Figure 20 Add New Hardware Wizard Screen 4 ...

Страница 42: ...quired files to your hard disk and builds the driver information database The 3Com Installation Wizard starts Go to Chapter 3 Disabling Plug and Play on the NIC If your Windows 95 98 PC does not support Plug and Play you must disable Plug and Play on the NIC before you can install the NIC software Follow these steps to disable Plug and Play on the NIC 1 After installing the NIC in the PC turn the ...

Страница 43: ...ay is disabled on the NIC Figure 22 DOS PNPDSABL Screen for Windows 95 5 If you are running Windows 95 click the X in the upper right corner of the screen to close the DOS screen If you are running Windows 98 enter exit to return to Windows 98 6 Remove the diskette from drive A 7 Shut down the PC and turn the power off then on The NIC is not detected when the PC reboots The next step is to configu...

Страница 44: ...open programs go to step 2 2 Click Next You are prompted to let Windows search for your new hardware If you are running Windows 98 you are warned that the screen may go blank while Windows searches for any new Plug and Play device Click Next Windows may list all the devices it found and ask you if the device is listed below Select No the device isn t in the list and click Next Windows responds tha...

Страница 45: ... in drive A and click Have Disk The Install from Disk screen appears Figure 24 Install from Disk Screen 6 If it is not already displayed in the Copy manufacturer s files from entry box enter a 7 Click OK The Select Device screen shown in Figure 25 appears with 3Com EtherLink 10 ISA 3C509 3C509b in Legacy mode selected ...

Страница 46: ...lect Device Screen 8 Click OK Windows copies the required files and updates the driver database The Add New Hardware Wizard displays a screen showing the I O range assigned to the 3C509B NIC Figure 26 I O Range Assigned to the NIC Screen ...

Страница 47: ...When you configure the NIC using the 3Com Installation Wizard make sure that this setting matches the value displayed on the NIC Configuration Settings screen See Figure 28 on page 49 Windows copies the required files to your hard disk The 3Com Installation Wizard starts CAUTION I O base address 0x110 is reserved for system resources If this address is assigned to a hardware device in your PC cont...

Страница 48: ...ter 5 To install the NIC using the Express installation option see the Quick Guide for the EtherLink 10 Mbps ISA Network Interface Card Required Information for Custom Installation The following information may be required to complete the Custom installation described in this chapter I O base address for non Plug and Play PCs Available interrupt request IRQ level TCP IP configuration data IP addre...

Страница 49: ...on radio button shown in Figure 27 Selecting Skip Installation at step 1 completely bypasses the Wizard installation The drivers for the NIC will be loaded but you may have to complete the NIC configuration by using the procedures documented in Chapter 6 Troubleshooting for Windows 95 98 and Windows NT After selecting Skip Installation go to Completing the Installation and Configuration on page 63...

Страница 50: ...nt Figure 28 NIC Configuration Settings Screen For Windows 95 98 non Plug and Play PCs make sure that the I O Base Address value shown in the list box under Current Value is the same value that you wrote down at step 9 of Configuring the NIC for a Non Plug and Play PC on page 46 Also make sure that the Interrupt Request Level value is one of the available values that you wrote down while following...

Страница 51: ...oll arrow to select the I O range setting that you wrote down while following the instructions in Configuring the NIC for Windows 95 Version 950b on page 34 or in Configuring the NIC for Windows 98 on page 38 See Figure 28 3 Under Network Parameter select Interrupt Request Level 4 In the Set Value selection box click the scroll arrow to select an interrupt request level that matches one of the ava...

Страница 52: ... The NIC Test screen appears Figure 29 NIC Test Screen Testing the NIC Follow these steps to test the NIC 1 Click Perform NIC Test While the test is running a progress bar indicates test progress If a test fails a message indicates the error type Click the Help button in the error message screen to obtain more information Chapter 6 provides additional troubleshooting help A message confirms that t...

Страница 53: ...rform Network Connection Test to verify that the network is functioning correctly While the test is running a progress bar indicates test progress If a test fails a message indicates the error type Click the Help button in the error message screen to obtain more information Chapter 6 provides additional troubleshooting help A message confirms that the network is functioning correctly 2 Click Next ...

Страница 54: ...reen To Not Install TCP IP Follow these steps if you do not want to install TCP IP 1 Select the No radio button 2 Click Next Go to Identifying Your PC on the Network on page 59 To Install TCP IP Follow these steps to install and configure TCP IP 1 Select the Yes radio button 2 Click Next The TCP IP Configuration screen appears as shown in Figure 32 The next step is to configure TCP IP ...

Страница 55: ...istrator will specify which method to use and if required provide an IP address for you to use To Obtain an IP Address Automatically Follow these steps to obtain an IP address automatically 1 Select the Obtain an IP address automatically radio button This option dynamically assigns a new IP address each time you connect to the network 2 Click Test IP Connection to test the DHCP server connection W...

Страница 56: ...al troubleshooting help A message confirms that the connection to the DHCP server is functioning 3 Click Next Go to Configuring DNS on page 56 To Specify an IP Address Manually Follow these steps to specify an IP address manually 1 Select the Specify an IP address manually radio button 2 Click Next The Specify an IP Address screen appears Figure 33 Specify an IP Address Screen ...

Страница 57: ...the test is running a progress bar indicates test progress If a test fails a message indicates the error type Click the Help button in the error message screen to obtain more information Chapter 6 provides additional troubleshooting help A message confirms that the IP address is valid and functioning 8 Click Next The next step is to configure DNS Configuring DNS Dynamic Name Server DNS converts a ...

Страница 58: ...t DNS Connection to verify that the connection to the DNS server is functioning While the test is running a progress bar indicates test progress If a test fails a message indicates the error type Click the Help button in the error message screen to obtain more information Chapter 6 provides additional troubleshooting help A message confirms that the DNS connection is functioning 3 Click Next The n...

Страница 59: ...our PC the fields on this screen may already be filled in If DNS has not been previously configured on your PC these fields are blank and you must fill them in to enable DNS 2 Enter the host and domain data in their respective fields 3 To configure a new server enter the new server address and then click Add New Server The new server appears in the Servers list box 4 Click Test DNS Connection to v...

Страница 60: ...k Next in the previous section the Network Identification screen appears as shown in Figure 36 This screen allows you to identify your PC on the network Contact your network administrator if you do not have information to enter in these fields Figure 36 Network Identification Screen Follow these steps to enter field data 1 Type the name of your computer There are many PCs and other devices on a ne...

Страница 61: ...Cs in your network The name can have up to 15 characters See your network administrator for more information 3 Click Next The next step is to optionally save the configuration settings and test options for this installation Repeating a Previous Installation You can save the configuration settings and test options that you selected during this installation for use in future installations Saving set...

Страница 62: ... shown in Figure 40 on page 63 2 Click Finish Go to Windows 95 on page 63 if you are running Windows 95 on your PC Go to Windows 98 on page 65 if you are running Windows 98 on your PC To Save Installation Settings Follow these steps to save these configuration settings for future installations 1 Select the Yes radio button and then click Next The Confirm Installation Settings screen appears Figure...

Страница 63: ... you are using This installation diskette is first copied to a temporary directory and then that file is copied to the drive that you indicate If you are saving to a diskette insert a blank formatted diskette in drive A Upon completion remove the diskette from the drive You can use this diskette to perform future installations Otherwise enter the name of the drive for example C where you want to s...

Страница 64: ...nfiguration Procedures for completing the installation and configuration differ for Windows 95 and Windows 98 Windows 95 This section describes how to complete the NIC installation and configuration under Windows 95 after you close the 3Com Installation Wizard at step 5 in the preceding section If your PC is running Windows 95 version 950 version A the New Hardware Found Screen appears briefly Wai...

Страница 65: ...ears prompting you to restart Figure 41 System Settings Change Dialog Box 3 Click Yes You have successfully installed and configured the NIC under Windows 95 The 3Com NIC Doctor the 3Com NIC Diagnostics program becomes available once the NIC has been installed See Diagnostic Testing Under Windows 95 98 and Windows NT on page 96 for more information about using the Diagnostics program Verify that a...

Страница 66: ...allation Wizard Windows continues copying files and prompts you to insert EtherDisk diskette 1 Figure 42 Prompt for EtherDisk Diskette 1 1 Verify that EtherDisk diskette 1 is in drive A In the Copy files from box type a 2 Click OK Windows 98 copies files from the floppy drive to your PC hard drive and then requests that you insert the Windows 98 CD Figure 43 Insert Disk Dialogue Box ...

Страница 67: ...iles from entry box usually as follows d win98 If the Windows 98 installation files are on your hard drive click OK Enter the directory in the Copy files from entry box usually as follows c windows options cabs or c win98 Windows copies the appropriate files to the PC hard drive and displays a message that it has completed installation as shown in Figure 44 Figure 44 Installation Completion Screen...

Страница 68: ...or the 3Com NIC Diagnostics program becomes available once the NIC has been installed See Diagnostic Testing Under Windows 95 98 and Windows NT on page 96 for more information about using the Diagnostics program Verify that all existing installed hardware devices are still working Typical devices to check include a sound card CD ROM drive analog modem LPT port to a printer and game ports If any de...

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Страница 70: ...ning Windows 95 98 go first to Chapter 2 and next to Chapter 3 If your PC is running DOS Windows 3 1 or Windows for Workgroups go to Chapter 5 If you are installing multiple 3C509B NICs in a Windows NT PC follow the procedure in Installing Multiple NICs in a Windows NT PC on page 78 Installing Drivers and Configuring the NIC Follow these steps to install and configure the 3C509B NIC under Windows ...

Страница 71: ...PTER 4 SOFTWARE INSTALLATION AND CONFIGURATION UNDER WINDOWS NT Figure 46 Identification Tab of the Network Screen 4 Click the Adapters tab and click Add to display the Select Network Adapter screen Figure 47 ...

Страница 72: ...k Adapter Screen 5 Click Have Disk The Insert Disk screen appears Figure 48 Insert Disk Screen 6 Insert EtherDisk diskette 1 in drive A 7 Verify that the path to drive A appears in the entry box and then click OK The Select OEM Option screen appears as shown in Figure 49 ...

Страница 73: ...ER WINDOWS NT Figure 49 Select OEM Option Screen 8 If not already selected select 3Com EtherLink 10 ISA 3C509 Adapter and click OK The 3Com EtherLink 10 ISA 3C509 Adapter Bus Location screen appears Figure 50 3Com EtherLink 10 ISA Adapter Bus Location Screen ...

Страница 74: ...r respective selection boxes and then click OK Windows NT Setup copies the required files to your hard disk and then displays the Adapters tab of the Network screen Figure 51 Adapters Tab of the Network Screen The next step is to install and configure TCP IP in Windows NT either manually or automatically ...

Страница 75: ... appears Figure 52 Microsoft TCP IP Properties Screen 11 Choose a method to configure TCP IP There are two ways to assign an IP address You can obtain an IP address automatically or specify an IP address manually Your network administrator will specify which method to use and if required provide an IP address for you to use ...

Страница 76: ...e steps to install and configure TCP IP automatically a Select the Obtain an IP address from a DHCP server radio button as shown in Figure 53 The Microsoft TCP IP dialog box appears Figure 54 prompting you to verify that you want to enable DHCP Figure 53 Obtain IP Address from DHCP Server Option ...

Страница 77: ... Network Settings Change Dialog Box 1 c Click Yes to restart Windows NT TCP IP is installed and configured To specify an IP address manually Follow these steps to install and configure TCP IP manually a Verify that the Specify an IP address radio button is selected as shown in Figure 52 b Enter the IP address subnet mask address and default gateway address in their respective entry fields as shown...

Страница 78: ... Figure 56 Specify IP Address Option c Click OK The Network Settings Change dialog box appears prompting you to restart Windows NT Figure 57 Network Settings Change Dialog Box 2 d Click Yes to restart Windows NT TCP IP is installed and configured ...

Страница 79: ...icts You must use this procedure to install multiple 3C509B NICs Failure to follow this procedure may lead to problems requiring that you reinstall your operating system Installing the First NIC Follow these steps to install the first NIC when you are installing several NICs in a Windows NT PC 1 Double click the My Computer icon double click the Control Panel icon and then double click the Network...

Страница 80: ...x select 3Com EtherLink 10 3C509B ISA Adapter select a method of assigning the TCP IP address and then click OK Messages are displayed and you are prompted to reboot Windows NT 13 Click Yes The NIC is installed and configured The next step is to install the remaining NICs Installing Subsequent NICs Follow this procedure to install the remaining NICs one at a time after you install and configure th...

Страница 81: ...select a method of assigning the TCP IP address and then click OK Messages are displayed and you are prompted to reboot 9 Click No 10 Click Start in the Windows 95 98 taskbar 11 Select Programs then 3Com NIC Utilities and then 3COM NIC DOCTOR to start the 3Com NIC Diagnostics program The General tab of the 3Com NIC Diagnostics program appears 12 Select the Configuration tab and then verify that th...

Страница 82: ... and Windows for Workgroups When your system administrator configures a 3Install account on your server the Intelligent Auto Install program logs on to the server and updates the client software COMSLINK EXE creates a new AUTOEXEC BAT file and saves the old file as AUTOEXEC 3CM COMSLINK EXE also creates a new CONFIG SYS file and saves the old file as CONFIG 3CM Intelligent Auto Install Requirement...

Страница 83: ...nt is displayed the first time you run the DOS installation program Type Y to accept the agreement and display the main menu Figure 58 Main Menu of the DOS Installation Program 5 Select Intelligent Auto Install for NetWare and press Enter The Intelligent Auto Installation menu is displayed 6 Select one of the following menu choices Intelligent Auto Install for DOS Intelligent Auto Install for Wind...

Страница 84: ...ing during the Intelligent Auto Install installation and configuration process To display the file enter type comslink log more To print the file enter print comslink log To install the network drivers for Windows 3 1x Windows for Workgroups or DOS in a non NetWare environment see the appropriate text files in the HELP directory on EtherDisk diskette 2 Obtaining NetWare Loadable Modules You can ob...

Страница 85: ... LANMAN TXT ELNK3 DOS IBM LAN Server DOS LANSRV TXT ELNK3 DOS IBM LAN Server OS 2 LANSRV TXT ELNK3 OS2 Artisoft LANtastic LANTASTK TXT ELNK3 DOS DEC PATHWORKS PATHWORK TXT ELNK3 DOS DEC PATHWORKS PATHWORK TXT 3C5X9 COM for NetWare ODI compatible Windows for Workgroups NetWare WFWNETWR TXT 3C5X9 COM Windows for Workgroups NDIS 2 WFWNDIS2 TXT ELNK3 DOS Windows for Workgroups NDIS 3 WFWNDIS3 TXT ELNK...

Страница 86: ...and load the appropriate driver as described earlier in this chapter To configure the 3C509B NIC follow these steps 1 Install the NIC see Chapter 1 and the network driver earlier in this chapter 2 Reboot to DOS 3 Insert EtherDisk diskette 2 in drive A 4 Run the installation program Enter a install The main menu is displayed as shown in Figure 58 on page 82 The 3Com software license agreement is di...

Страница 87: ...ess interrupt request level and transceiver type are automatically configured to settings that do not conflict with other devices in your PC To change settings follow the steps in Changing Configuration Settings later in this chapter If you encounter a problem with the Auto Configure option press F1 for help The OK button is selected when configuration is completed 8 Press Enter to accept the conf...

Страница 88: ...f you have multiple NICs installed The following procedures are general If you require more detail see the configuration documentation that accompanied your PC Changing NIC Configuration from ISA to EISA Follow these steps to configure the 3C509B ISA NIC for an EISA PC 1 Run the installation program as described in the preceding section Configuring the NIC 2 From the main menu of the installation ...

Страница 89: ...urn the power off Wait 10 seconds and then turn the power on 11 Follow the instructions accompanying your EISA PC to run the EISA Configuration Program When the program prompts you for CFG files to copy insert EtherDisk diskette 2 press Enter and select the appropriate file for your NIC as shown in Table 7 If you are prompted for the wrong TCM file a Turn the power off and remove the NIC b Clean t...

Страница 90: ... 6 When the NIC Configuration dialog box appears select Modify and press Enter The I O Base Address field is selected An I O Base Address dialog box appears 7 Use the arrow keys to select ISA and press Enter The I O base address setting is changed If your PC supports Plug and Play the I O Base Address Interrupt Request Level and Boot PROM parameters are set automatically 8 Either select the option...

Страница 91: ...ect the option and press F1 Table 8 NIC Option Settings Option Default Setting Supported Settings I O Base Address 300h 200h 210h 220h 230h 240h 250h 260h 270h 280h 290h 2A0h 2B0h 2C0h 2D0h 2E0h 2F0h 300h 310h 320h 330h 340h 350h 360h 370h 380h 390h 3A0h 3B0h 3C0h 3D0h 3E0h EISA ISA Interrupt Request Level 10 3 5 7 9 10 11 12 15 Boot PROM Disabled Does not apply for 3C509B TPO Disabled 8K 16K 32K ...

Страница 92: ...e NIC on page 85 2 From the main menu see Figure 58 on page 82 select Configuration and Diagnostic Program 3 If multiple NICs are installed in the PC use the arrow keys to select the NIC you want to configure Press Tab to move to the Select button and press Enter 4 Press Tab to display the dialog box and then select the option that you want to change Press Enter 5 Use the arrow keys to scroll thro...

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Страница 94: ...ng cable Check whether the NIC software is correctly installed See Chapter 2 and Chapter 3 If the problem persists go to related procedures in this chapter or see Appendix C Technical Support Resolving Hardware Conflicts in Windows 95 98 and Windows NT Follow these steps to resolve hardware resource conflicts I O base address or interrupt request level if your PC is running either Windows 95 98 or...

Страница 95: ...r tab double click Network adapters and then double click 3Com EtherLink 10 ISA Adapter 3 Select the Resources tab 4 Depending on the type of conflict that you have select either Input Output Range or Interrupt Request 5 Select the resource that you want to change IRQ or Input Output Range and select Change Settings If these options appear dimmed clear the Use automatic settings check box 6 Scroll...

Страница 96: ...lue that you want to assign and then click OK 6 If you change the I O base address before you restart Windows NT make sure that the address that you assign matches the I O base address on the Adapters tab screen Follow these steps to verify the base addresses a Double click the My Computer icon double click the Control Panel icon double click the Network icon and then select the Adapters tab 3Com ...

Страница 97: ...3Com NIC Diagnostics program for Windows 95 Windows 98 and Windows NT is installed on your hard disk when you install the NIC software Starting the 3Com NIC Diagnostics Program You can start the program by following these steps 1 Click Start in the Windows 95 98 NT taskbar 2 Select Programs then 3Com NIC Utilities and then 3COM NIC DOCTOR to start the 3Com NIC Diagnostics program The General tab o...

Страница 98: ...stics tab provides network traffic information that is updated by the NIC driver several times a minute Diagnostics The Diagnostics tab provides access to the 3Com NIC Diagnostics program that lets you test the 3C509B NIC or change configuration settings Support The Support tab provides five buttons each of which provides different support related information or options Diagnostics The Diagnostics...

Страница 99: ...tests the ability of the 3C509B NIC to transmit and receive data while connected to the network Follow these steps to run the Network test 1 Click Run Network Test The Network Connectivity Test screen is displayed 2 Click Start to begin the test The PC on the network acting as the receiver in this test is identified on the right side of the screen Results are displayed when the test is completed T...

Страница 100: ...our operating system All 3C509B NIC software is removed from your PC Reinstalling NIC Software When an event such as a hard disk crash occurs the original configuration file written to the PC hard disk may be lost or damaged In this case you must reinstall the NIC software for the NIC to be operational To reinstall 3Com NIC software for Windows 95 follow the procedure specified in Configuring the ...

Страница 101: ... path to the file that contains the saved configuration settings that you want to use to reinstall the NIC 2 Click OK The 3Com Installation Wizard starts and displays the first screen 3 Click Install 3Com Installation Wizard screens appear sequentially displaying the settings saved in the original installation Installing from a Diskette Follow these steps if the saved configuration settings are in...

Страница 102: ...lled are correct for the network operating system you are running see Installing Other Supported Network Drivers on page 84 If the problem persists go to related procedures in this chapter or see Appendix C Technical Support Diagnostic Testing Under Windows 3 x The Configuration and Diagnostics Program on EtherDisk diskette 2 includes the diagnostics program used for DOS Windows 3 x and Windows fo...

Страница 103: ...sses the group tests successfully the NIC is functioning correctly If the problem remains look at cabling software driver configuration and issues that can affect network functionality Starting the DOS Configuration and Diagnostics Program Follow these steps to run the Configuration and Diagnostics Program 1 Boot to DOS Use a DOS diskette 2 Insert EtherDisk diskette 2 in drive A 3 Run the installa...

Страница 104: ... test results are displayed in the Results column Running the Group 2 Test The Group 2 test is the Network Loopback Test It tests whether the 3C509B COMBO and 3C509B TPC NICs can transmit and receive data over thin Ethernet coaxial wire This test requires either installing a loopback plug at the transceiver connection on the NIC or running the test on an idle network A failure in this test usually...

Страница 105: ...ct Test Setup 4 Enable the Group 2 test Select OK and press Enter 5 Go to the Run Tests dialog box to start the tests 6 After the test is completed a Exit the Configuration and Diagnostics Program b Remove the loopback plug Running the Group 3 Test The Group 3 test is the Echo Exchange Test It tests to see if the NIC can transmit and receive data while connected to the network If you have successf...

Страница 106: ...nstalled in the echo server See Table 10 At the DOS prompt enter the diagnostics program name for the associated NIC The main window of the diagnostics program is displayed 3 From the Test menu select Echo Server and then click Start A message confirms that your PC is now set up as an echo server Table 10 Diagnostics Programs Diagnostics Program Name NIC Installed in the Echo Server 3C503 EXE Ethe...

Страница 107: ...test is completed a Exit the program on the echo server b Exit the Configuration and Diagnostics Program Getting Help If a Test Fails If a diagnostic test fails the NIC may not be defective The problem may be incorrect configuration settings settings that conflict with other NICs or improper installation For more information about a failed diagnostic test Select the test that failed in the Run Tes...

Страница 108: ...local area network 3C509B COMBO 3C509B TPC IEEE 802 3i 10BASE T and Ethernet IEEE 802 3 industry standard for a 10 Mbps CSMA CD local area network Physical Dimensions Length 155 95 mm 6 14 in Height 100 33 mm 3 95 in TPO height 63 50 mm 2 50 in TPC height 77 47 mm 3 05 in Environmental Operating Range Operating temperature 0 to 70 C 32 to 158 F Humidity 10 to 90 noncondensing Power Requirements Op...

Страница 109: ...nts Table 11 lists the pin assignments for the AUI attachment unit interface connector 8 7 RD 6 5 4 RD 3 TD 2 TD 1 8 Table 11 AUI Connector Pin Assignments Pin Function Pin Function 1 Collision shield 9 Collision 2 Collision 10 Transmit 3 Transmit 11 Transmit shield 4 Receive shield 12 Receive 5 Receive 13 12 volts 6 Power return 14 Voltage shield 7 Not used 15 Not used 8 Not used ...

Страница 110: ...or establishing a connection to the network should not be used for any other purpose It must be dedicated to the link between the NIC and the network For complete cabling details see the IEEE 802 3 specification section 8 4 Coaxial Cables and Electrical Parameters Table 12 Supported Cable Types Type Example Unshielded twisted pair 100 ohm Category 3 LAN and high speed data cable for example Anixte...

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Страница 112: ...uipment complies with the 10BASE T standard This is particularly important for data concentrators hubs or repeaters 2 Connect a straight through cable from the PC to the hub The hub performs an internal crossover so that the signal can go from TD to RD and TD to RD When you look at an RJ 45 connector from the front that is the opposite side from where the wires enter the connector pin 1 is identif...

Страница 113: ... cable performs the crossover that is usually performed by the hub Figure 62 shows the pinouts for the crossover cable Figure 62 Straight Through and Crossover Cable Pinouts If the file server and client PC function together as a small network then either the existing cabling or the hub is failing With a correct crossover connection the LED lights With a straight through connection the LED does no...

Страница 114: ...t 24 hours a day 7 days a week through the following online systems World Wide Web site 3Com Knowledgebase Web Services 3Com FTP site 3Com Bulletin Board Service 3Com BBS 3Com FactsSM Automated Fax Service World Wide Web Site To access the latest networking information on the 3Com Corporation World Wide Web site enter this URL into your Internet browser http www 3com com This service provides acce...

Страница 115: ...ormation into your FTP client Hostname ftp 3com com Username anonymous Password your Internet e mail address You do not need a user name and password with Web browser software such as Netscape Navigator and Internet Explorer 3Com Bulletin Board Service The 3Com BBS contains patches software and drivers for 3Com products This service is available through analog modem or digital modem ISDN 24 hours ...

Страница 116: ...alified to provide a variety of services including network planning installation hardware maintenance application training and support services When you contact your network supplier for assistance have the following information ready Product model name part number and serial number A list of system hardware and software including revision levels Diagnostic error messages Details about recent conf...

Страница 117: ...e including revision levels Diagnostic error messages Details about recent configuration changes if applicable Here is a list of worldwide technical telephone support numbers Country Telephone Number Asia Pacific Rim Australia Hong Kong India Indonesia Japan Malaysia New Zealand Pakistan Philippines P R of China Singapore S Korea From anywhere in S Korea From Seoul Taiwan R O C Thailand 1 800 678 ...

Страница 118: ...reland Israel Italy Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K 0800 297468 0800 71429 800 17309 0800 113153 0800 917959 0800 1821502 00800 12813 1800 553117 1800 9453794 1678 79489 0800 0227788 800 11376 00800 3111206 0800 831416 0800 995014 900 983125 020 795482 0800 55 3072 0800 966197 Latin America Argentina Brazil Chile Colombia Mexico Peru Puerto Rico Venezue...

Страница 119: ...rs select option 2 and then option 2 Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K 0800 297468 0800 71429 800 17309 0800 113153 0800 917959 0800 1821502 00800 12813 1800553117 1800 9453794 1678 79489 0800 0227788 800 11376 00800 3111206 0800 831416 0800 995014 900 983125 020 795482 0800 55 30...

Страница 120: ...iguration settings with DOS diagnostic program 90 changing I O base address or IRQ 94 COMSLINK EXE 81 COMSLINK LOG file 83 configuration and diagnostics program Windows 3 x 101 Windows 95 98 96 Windows NT 96 configuration settings changing with DOS diagnostic program 90 saving with 3Com NIC Diagnostics 61 Configuration tab 97 configuring 31 81 DNS 56 ISA to EISA 87 NIC DOS 81 85 Windows 3 x 81 Win...

Страница 121: ...nd Windows NT resolving 93 help 51 HELP directory 84 host name entering 58 I I O base address changing 94 identifying PC on the network 59 installation file making 62 installation program 81 installations automated 100 installing drivers Windows 3 1 DOS 81 Windows 95 31 34 Windows 98 38 Windows for Workgroups 81 Windows NT 69 installing multiple NICs Windows NT 78 installing the NIC 19 intelligent...

Страница 122: ...guration 90 skipping the 3Com Installation Wizard 48 slide latch AUI port 24 software installing Windows 95 31 34 Windows 98 38 reinstalling 99 specifications 18 107 network interface 107 operating voltage requirements 107 static electricity 19 static TCP IP address 28 Statistics tab 97 subnet mask entering the 56 Support tab 97 supported network drivers 84 T task bar tray adding the 3Com NIC Diag...

Страница 123: ...ss installation 27 installing NIC software 27 performing automated installations 100 Plug and Play disabling 41 preinstallation procedure 30 reinstalling NIC software 99 Windows for Workgroups drivers installing 81 NIC auto configure 86 configuring 85 uninstalling software 85 Windows NT changing I O base address or IRQ 95 installing multiple NICs 78 performing automated installations 100 reinstall...

Страница 124: ...ake reasonable efforts to provide compatibility except where the non compatibility is caused by a bug or defect in the third party s product or from use of the software product not in accordance with 3Com s published specifications or user manual YEAR 2000 WARRANTY In addition to the Hardware Warranty and Software Warranty stated above 3Com warrants that each product sold or licensed to Customer o...

Страница 125: ... TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO OPEN REPAIR OR MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING OTHER HAZARDS OR ACTS OF GOD LIMITATION OF LIABILITY T...

Страница 126: ...t different from the one which the receiver is connected to Consult the dealer or an experienced radio TV technician for help The user may find the following booklet prepared by the Federal Communications Commission helpful The Interference Handbook This booklet is available from the U S Government Printing Office Washington D C 20402 Stock No 004 000 00345 4 NOTE In order to maintain compliance w...

Страница 127: ... you are a European Community EC resident information necessary to achieve interoperability of the Software with other programs within the meaning of the EC Directive on the Legal Protection of Computer Programs is available to you from 3Com upon written request EXPORT RESTRICTIONS You agree that you will not export or re export the Software or accompanying documentation or any copies thereof or a...

Страница 128: ...d a valid legal and enforceable provision of similar intent and economic impact shall be substituted therefor ENTIRE AGREEMENT This License Agreement sets forth the entire understanding and agreement between you and 3Com supersedes all prior agreements whether written or oral with respect to the Software and may be amended only in a writing signed by both parties 3Com is a registered trademark of ...

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