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Table 12
Troubleshooting Solutions
Problems
Possible Cause
Solution
Switch does not run;
Power is disconnected.
Verify that the power cord is properly connected to the
power lED is off.
switch, and to the mains supply.
Cannot connect to
Be sure the terminal emulator program is set to VT-100
management using
compatible, 38400 baud rate, no parity, 8 data bits and
Console connection
one stop bit.
Use the included cable, or be sure that the pin-out
complies with a standard null-modem cable.
Cannot connect to switch
Be sure the switch has a valid IP address, subnet mask,
management using HTTP
and, the default gateway is configured.
SnMP, etc.
Check that your cable is properly connected with a valid
link light, and that the port has not been disabled.
Ensure that your management station is plugged into the
appropriate VlAn to manage the device.
If you cannot connect using the web, the maximum
number of connections may already be open. Try again at
a later time.
no response from the
Faulty serial cable
Replace the serial cable.
terminal emulation
Incorrect serial cable
Replace the serial cable for a pin-to-pin straight/flat cable.
software
Software Settings
Reconfigure the emulation software connection settings.
Response from the
Faulty serial cable
Replace the serial cable.
terminal emulation
Software Settings
Reconfigure the emulation software connection settings.
software is not readable
Self-test exceeds 15
The device may not be
Remove and reinstall the device. If that does not help,
seconds
correctly installed.
consult your technical support representative.
no connection is lED
Wrong network address in Configure the network address in the workstation.
established and the port
the workstation
is on
no network address set
Configure the network address in the workstation.
Wrong or missing protocol Configure the workstation with IP protocol.
Faulty ethernet cable
Replace the cable.
Faulty port
Replace the module.
Faulty module
Replace the module.
Incorrect initial
Erase the connection and reconfigure the port.
configuration