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6
Troubleshooting the NIC
This chapter explains how to:
■
Install and use the 3Com Connection Assistant.
■
Access 3Com support databases.
■
Troubleshoot NIC installation problems.
■
Troubleshoot NIC and network connection problems.
■
Troubleshoot Remote Wake-Up.
■
Remove the NIC diagnostics software.
■
Remove the network driver.
Installing and Using the 3Com Connection Assistant
The 3Com Connection Assistant is an optional Web-based software component that
allows users access to a variety of interactive technical support services.
These services can help you:
■
Fix NIC installation problems.
■
Fix network connection problems.
■
Download the latest NIC drivers.
■
Access a list of frequently asked questions as well as the 3Com Knowledgebase.
System Requirements
To install and use the 3Com Connection Assistant requires:
■
Windows 95, Windows 98, Windows Me, Windows 2000, or Windows NT 4.0.
■
Internet Explorer version 4.0 or later or Netscape Navigator version 4.06 or later.
■
Microsoft Java Virtual Machine (JVM)
Refer to your PC documentation if you are unsure whether your PC is a Microsoft Java
Virtual Machine (JVM).
Installation
1
Insert the
EtherCD
in the CD-ROM drive.
The
EtherCD
Welcome screen appears. If the
EtherCD
Welcome screen does not appear,
enter the following command from the Run option of the Windows Start menu:
d:\setup.exe
where d:\ represents the letter name of the CD-ROM drive.
2
Click
NIC Software
.
NOTE:
To access a database of technical information that can help you diagnose
and solve NIC installation, configuration, and upgrade problems, go to:
http://knowledgebase.3com.com
NOTE:
The 3Com Connection Assistant is currently not supported in Windows XP.
Check the 3Com Web site for support updates.