Weiser Aura Troubleshooting Manual Download | Manualshive

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©2020 Spectrum Brands, Inc.

Troubleshooting Guide

Door Preparation

Installation

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Batteries 4

Weiser App 5

Bluetooth 10

Wi-Fi 11

Smart Home Setup 12

Device Compatibility 13

Router Compatibility 13

Halo Touch 14

66451 Rev 01

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Technical Support
1-800-501-9471
www.weiserlock.com

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Summary of Contents for Aura

Page 1: ...or Preparation 2 Installation 3 Batteries 4 Weiser App 5 Bluetooth 10 Wi Fi 11 Smart Home Setup 12 Device Compatibility 13 Router Compatibility 13 Halo Touch 14 66451 Rev 01 1 14 Technical Support 1 800 501 9471 www weiserlock com 1 3 2 4 5 6 7 8 9 10 ...

Page 2: ...ick door kit Halo Keypad Halo Touchscreen and Aura locks are compatible with 1 1 2 38mm and 2 1 8 54mm door holes Halo Touch fingerprint locks require 2 1 8 54mm door holes Please refer to the Warped Door Installation Guide for the necessary adjustments to properly prepare your door for a smart lock installation 1 A B C D What is the door thickness requirement for Halo and Aura locks Is there a do...

Page 3: ...ibration or handing You will know the handing is taking place when the latch bolt retracts and extends on its own A2 The first time that lock or unlock is performed using the Weiser app or access code the lock will automatically perform latch calibration A3 Perform Manual Door Handing steps Perform Manual Door Handing steps A1 With the door open press the lock button If you do not get a jam error ...

Page 4: ...level is low In addition the interior status LED will blink red A1 Check that the Weiser app is updated to the latest version and that your lock s firmware does not need to be updated A2 Check that the door is properly aligned For helpful tips on getting the door to align refer to the Warped Door Installation Guide Resistance to both locking and unlocking because of door misalignment will reduce b...

Page 5: ...Please refer to the app tutorial for Adding Your First Lock Please refer to the app tutorial for Adding Your First Lock Please refer to the app tutorial for Adding Your First Lock 4 A B C D E F G H What app do I use to manage my Halo or Aura lock Where can I download the Weiser app Where can I get help with the Weiser app How do I create an account to be able to manage my Halo or Aura lock using t...

Page 6: ... to initiate the recovery process Complete the following steps 1 Open the Weiser app 2 Select the lock 3 Tap on the icon 4 Add a user fingerprint by following the instructions Complete the following steps 1 Open the Weiser app 2 Select the lock 3 Tap on the icon 4 Select the user you would like to delete 5 Select Delete Complete the following steps 1 Open the Weiser app 2 Select the lock 3 Tap on ...

Page 7: ...on 4 Select Enable Disable My Account 5 Tap Disable A1 Complete the following steps 1 Open the Weiser app 2 Select the lock 3 Tap on the icon 4 Select the user you would like to disable 5 Toggle the option to Disable This will disable the user from unlocking the door with their access code or enrolled fingerprint A2 Another option is to enable Secure Mode which disables all access codes or enrolle...

Page 8: ...of the door lock with the app running in the foreground Note You may still see events without a time stamp if those events occurred when the lock s time was not set The app will attempt to program the access code for 5 minutes during which the text will be yellow If the app is unsuccessful after 5 minutes tap on the yellow code and choose Retry or Cancel the attempt A1 Make sure you correctly ente...

Page 9: ... Admin from Owner s virtual Home Remove Member from Owner s virtual Home Access Lock Unlock with Key Lock Unlock with Code Lock Unlock Remotely with App Code Add an Access Code Schedule Delete an Access Code Schedule Edit an Access Code Schedule See all Access Codes on a lock Lock Edit lock audio settings Edit lock LED settings Edit lock Auto Lock settings Edit lock SecureScreen settings Edit lock...

Page 10: ...press and hold button A for 5 seconds then replace the battery 3 Try again You may need to reboot your phone 1 Remove the lock from your smartphone s Bluetooth device list if it exists 2 Turn off and on the Bluetooth services on your smartphone 3 Try again If you are the Owner of the lock you may also perform a Factory Reset 1 Remove the lock from your smartphone s Bluetooth device list if it exis...

Page 11: ...eset to delete the current Wi Fi settings on the lock Please note a Factory Reset will delete all access codes smartphone pairings and lock settings 2 Be sure to delete the lock from the app and remove the lock from the smartphone s Bluetooth device list per the steps below 3 Re activate your lock with the new Wi Fi network settings Follow the steps in the app tutorial for Adding Your First Lock 1...

Page 12: ...hnical Support 1 800 501 9471 www weiserlock com Smart Home Setup Follow the setup instructions in the Amazon Alexa Guide Follow the setup instructions in the Google Assistant Guide 7 A B How do I enable Amazon Alexa How do I enable Google Assistant ...

Page 13: ...er Compatibility Please see the Device Compatibility list to see if your device is compatible Please see the Router Compatibility list to see if your router is compatible NOTE Halo locks implement a standard based Wi Fi radio and should work with majority of the routers available in the market that are Wi Fi certified 8 9 ...

Page 14: ...inger A How do I enroll a fingerprint for the lock If your registered fingerprints are unable to unlock the door you will need to delete the existing fingerprints and re enroll the fingerprint into the lock NOTE If you are unable to enroll a specific fingerprint because of fingerprint damage dry skin etc please use a different finger 1 Select the icon 2 Select the Name of the person whose fingerpr...

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