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Contacting Plextor’s

Technical Support

Department

YOUR TASK:

Learn the variety of methods you can use to contact
Plextor’s Technical Support Department. Learn
what information you should gather before
contacting Plextor’s Technical Support Department.

YOUR OBJECTIVE:

Know how to get in contact with Plextor if you
experience any problems installing or operating
your 6PleX CD-ROM drive.

YOUR METHOD:

Store Plextor’s phone, fax and BBS numbers in a
convenient location. Keep your drive’s serial
number and a copy of your sales receipt handy, as
well.

If you experience a problem while installing or operating your 6PleX drive, 

please

refer first to the troubleshooting chapter

 (Chapter 13) in this manual. It contains

solutions to the most common types of problems fielded by our technical support staff.

Our Technical Support Department will help you solve problems that relate specifi-
cally to your 6PleX drive. In many cases, a problem that appears to be caused by your
CD-ROM drive actually originates in another part of your computer. In such instances
our technical support staff will try to help you identify the part (e.g., SCSI interface
board) at fault, and will refer you to the manufacturer of that part for further assistance.

Although we think highly of the capabilities of our technical support staff, we
recognize that they do suffer from some limitations; namely, they do not possess
psychic or telepathic powers. Therefore, their ability to help you depends a great deal
on your ability to help them. You must act as their eyes and ears as they try to diagnose
and fix your problem. If you gather the information requested on the following page
before your call, you will find that your problem can be resolved much more quickly.

Plextor’s Technical Support Department is available Monday through Friday from
6:30 a.m. to 5:30 p.m. PST. We are closed on weekends and some holidays.

---- CHAPTER 14 ----

PX-63CS/PX-65CS OPERATION MANUAL  

63

Summary of Contents for PL-6P4

Page 1: ...t relate specifi cally to your 6PleX drive In many cases a problem that appears to be caused by your CD ROM drive actually originates in another part of your computer In such instances our technical s...

Page 2: ...o how you might fix or circumvent them In addition you can upload questions you have about the installation or operation of your 6PleX drive A member of Plextor s Technical Support staff will respond...

Page 3: ...X BBS Adaptec 959 SCSI 408 945 8600 408 262 2533 408 945 7727 SCSI interface boards AMC 882 0587 206 882 0587 206 861 8391 Audio Cables Always 818 597 9595 818 598 0110 818 597 0275 SCSI interface boa...

Page 4: ...One third Stroke Random Access Random Seek 250 ms 250 ms 175 ms 175 ms 145 ms 145 ms 115 ms 115 ms Data Buffer 256 KB 256 KB Optical Pickup Laser Slide Mechanism Spindle Motor Semiconductor Semicondu...

Page 5: ...y Test Block Eject DIP Switch Term Parity Test Block Eject Rotary Switch SCSI ID Environmental Conditions Operating Temperature 5 to 35 degrees Celsius 5 to 35 degrees Celsius Humidity 20 to 80 20 to...

Page 6: ...music players for retail stores restaurants and shopping centers Plextor acts as SKC s sales service and support arm throughout the world In addition toCD ROMdrives Plextoralsosellsunderitsownlabelpr...

Page 7: ...ect special or conse quential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or inconvenience caused by ser...

Page 8: ...38 FAX 408 986 1010 BBS 408 986 1569 Toll Free 800 886 3935 PLEXTOR Japan Ueno YHK Building 7th Floor 7 6 Ueno 7 chome Taito ku Tokyo 110 Phone 81 3 3847 8281 FAX 81 3 3847 8288 PLEXTOR Europe Excelsi...

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