CCV VX 820 ITS Installation & Service Manual Download

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VX 820 ITS

Installation & service manual (version 1.0)

Summary of Contents for VX 820 ITS

Page 1: ...VX 820 ITS Installation service manual version 1 0 ...

Page 2: ...x 9226 6800 KH Arnhem the Netherlands 026 3849911 www ccv eu CCV Services B V 2015 All rights reserved No part of this publication may be reproduced stored in an automated data base or published in any form or by any means whether electronic mechanical by photocopying recording or otherwise without the prior written permission of CCV Services B V ...

Page 3: ...tion 10 2 7 Step 2 installing AdminLight 10 2 8 Step 3 configuring the communication settings of the PIN pad 10 2 9 Step 4 connecting the PIN pad to AdminLight 12 2 10 Step 5 installing the PIN pad with AdminLight 12 2 10 1 New PIN pad 13 2 10 2 Used PIN pad 17 2 11 Step 6 activating the PIN pad 21 2 12 Step 7 configuring OPI settings conditional 23 2 13 Step 8 checking whether the PIN pad operate...

Page 4: ... The password of the service menu 38 4 4 2 Reports 38 4 4 3 Functions 40 4 4 4 Configure 41 4 4 5 Diagnostics 43 4 4 6 The PIN pad menu 44 5 CONTACT INFORMATION 45 5 1 Telephone numbers CCV 45 5 2 Opening hours CCV 45 5 3 General address information CCV 45 CID087A 15042015 CCV Services B V 4 45 ...

Page 5: ...ation Example Text in between quotation marks Notifications that appear on the display of the PIN pad or in AdminLight Type in and three times OK as soon as the notification START UP appears on the display Bold text Menu options you have to choose or buttons you have to press in AdminLight Choose menu option SUBNET Bold text between brackets Buttons of the PIN pad you have to press or menu options...

Page 6: ...ale for example name and address information Dynamic Host Configuration Protocol DHCP A computer protocol that describes how a computer can obtain its network settings from a DHCP server Gateway A network point indicating which network address may be used by the PIN pad if the destination is a point outside of the local network IP Internet Protocol IP address The number with which a point of sale ...

Page 7: ...ty subsequently passes the transactions on to the correct acquirer Remote mode The mode in which the PIN pad may be operated remotely by means of AdminLight Subnet mask Using the subnet mask a network administrator is able to determine which part of an IP address is the network ID and which part is the host ID Thanks to the subnet masks routers in a network know at which physical segment a certain...

Page 8: ... 180 or higher must have been installed on the PC where you want to use AdminLight any firewall in the network must have been configured in such a way as to enable communication between AdminLight and the VX 820 ITS PIN pad Also the PIN pad must be able to communicate with the outside world 2 3 Positioning instructions The Dutch payment association Betaalvereniging Nederland has a number of object...

Page 9: ...ormation should be available at the customer s or from the supplier of the cash register TMS TID of the PIN pad TMS IP address and the TMS port for the PIN pad 2 5 Overview of the installation step by step Step Explanation 1 Preparing for installation Before installation check the following whether all necessary facilities are available on the location of installation whether all positioning instr...

Page 10: ...configuring the communication settings of the PIN pad First configure the communication settings for the VX 820 ITS PIN pad In order to carry out this step you need the following information This information should be available from the supplier of the cash register or at the customer s Terminal IP address Subnet mask Gateway Connect the VX 820 ITS PIN pad to the LAN network and a power supply con...

Page 11: ...OK To enter the IP address you must enter multiple full stops Enter this punctuation mark by entering 1 several times Refer to sub section 3 3 1 for more information about the entering of alphanumerical characters 14 Choose menu option SUBNET MASK 15 Press CORR 16 Enter the subnet mask and confirm with OK To enter the subnet mask you must enter multiple full stops Enter this punctuation mark by en...

Page 12: ... been configured 22 The communication settings of the PIN pad have now been configured 2 9 Step 4 connecting the PIN pad to AdminLight Add the PIN pad in AdminLight For more information about adding PIN pads to AdminLight please refer to the AdminLight user manual see section 1 6 2 10 Step 5 installing the PIN pad with AdminLight The installation process differs for a new PIN pad and a PIN pad tha...

Page 13: ... 2 The main menu of the VX 820 ITS PIN pad will now be opened Choose menu option SERVICE MENU 3 A pop up will be opened in which you must enter the password for the service menu Enter the password and choose OK Contact our Product Support Desk if you are not familiar with the calculation of the password for the SERVICE MENU 4 The service menu is now opened Choose menu option FUNCTIONS CID087A 1504...

Page 14: ...enu option HW INSTALLATION 7 Choose menu option TERMINAL INSTALL 8 A pop up will be opened in which you must enter the TMS TID Enter the TMS TID and confirm with OK 9 A pop up will be opened in which you must enter the TMS TID once again Enter the TMS TID once again and confirm with OK CID087A 15042015 CCV Services B V 14 45 ...

Page 15: ... 53 101 PoIP 194 104 96 44 11 A pop up will be opened in which you must enter the TMS port for the PIN pad The default TMS port is given between brackets Choose OK or enter an alternative TMS port before choosing OK The installation of the VX 820 ITS PIN pad will now be started 12 During the installation process check the name and address information of the point of sale where you are installing t...

Page 16: ...end automatically 15 Wait until the PIN pad is activated The activation process is not visible in AdminLight When the activation has been completed successfully the following notification will appear on the display of the PIN pad WELCOME YOUR CARD PLEASE 16 Proceed to step 7 Configuring OPI settings or step 8 Checking whether the PIN pad operates correctly You carry out step 7 only if you want the...

Page 17: ...u 2 The main menu of the VX 820 ITS PIN pad will now be opened Choose menu option SERVICE MENU 3 A pop up will be opened in which you must enter the password for the service menu Enter the password and choose OK Contact our Product Support Desk if you are not familiar with the calculation of the password for the SERVICE MENU 4 The service menu is now opened Choose menu option FUNCTIONS CID087A 150...

Page 18: ...enu option HW INSTALLATION 7 Choose menu option TERMINAL INSTALL 8 A pop up will be opened in which you must enter the TMS TID Enter the TMS TID and confirm with OK 9 A pop up will be opened in which you must enter the TMS TID once again Enter the TMS TID once again and confirm with OK CID087A 15042015 CCV Services B V 18 45 ...

Page 19: ... 53 101 PoIP 194 104 96 44 11 A pop up will be opened in which you must enter the TMS port for the PIN pad The default TMS port is given between brackets Choose OK or enter an alternative TMS port before choosing OK The installation of the VX 820 ITS PIN pad will now be started 12 During the installation process check the name and address information of the point of sale where you are installing t...

Page 20: ...ration session is started 15 Wait until the configuration session is completed When the configuration session has been completed successfully the following notification will appear in AdminLight CONFIGURATION FINISHED Next keys may be uploaded to the PIN pad 16 Wait until the keys are uploaded When the keys are uploaded the following notification will appear in AdminLight LOADING KEYS FINISHED Nex...

Page 21: ... to activate the PIN pad Action Explanation 1 Select the desired PIN pad in the drop down menu and choose Start menu 2 The main menu of the VX 820 ITS PIN pad will now be opened Choose the menu option MERCHANT MENU 3 Enter the password of the merchant menu 99999 and confirm with OK ACQUIRER PARAMETER SESSION SUCCEEDED DATE ACQUIRER TERM ID ACQUIRER ID 21 10 2013 16 43 26 580609 67300110 Equens hos...

Page 22: ...RMINAL 7 Wait until the PIN pad is activated The session with AdminLight will end automatically if the activation has been completed 8 Proceed to step 7 Configuring OPI settings or step 8 Checking whether the PIN pad operates correctly You carry out step 7 only if you want the OPI communication run via RS232 rather than via the Ethernet CID087A 15042015 CCV Services B V 22 45 ...

Page 23: ...nation 1 Select the desired PIN pad in the drop down menu and choose Start menu 2 The main menu of the VX 820 ITS PIN pad will now be opened Choose menu option SERVICE MENU 3 A pop up will be opened in which you must enter the password for the service menu Enter the password and choose OK Contact our Product Support Desk if you are not familiar with the calculation of the password for the SERVICE ...

Page 24: ... menu option POS LISTEN PORT 7 A pop up will be opened in which you must enter the POS listen port Enter the desired COM port and choose OK 8 Choose menu option POS DEVICE PORT 9 A pop up will be opened in which you must enter the POS device port Enter the desired COM port and choose OK CID087A 15042015 CCV Services B V 24 45 ...

Page 25: ... PIN pad You do not have to open the day to carry out the test transaction if the menu of the VX 820 ITS PIN pad is already opened In that case the day is automatically opened Action Explanation 1 Choose the menu option MERCHANT MENU 2 Enter the password of the merchant menu 99999 and confirm with OK 3 Choose menu option FUNCTIONS 4 Choose menu option TERMINAL CID087A 15042015 CCV Services B V 25 ...

Page 26: ... manual version 1 0 v1 0 Internal Action Explanation 5 Choose menu option ACTIVATE TERMINAL 6 Carry out a test transaction after the day opening to check the operation of the VX 820 ITS PIN pad CID087A 15042015 CCV Services B V 26 45 ...

Page 27: ...res that the keys are shielded against undesired onlooking while the PIN code is being entered The card holder enters his PIN code and may shield the key combination from onlookers using his own hand and the privacy shield It is not permitted to remove the privacy shield 4 Chip card reader Card holders can put their payment cards and chip cards in the chip card reader in order to start up the tran...

Page 28: ...r manual of AdminLight 3 3 Operating the PIN pad You can operate the menu of the VX 820 ITS PIN pad using the keys and the touchscreen if you have opened the menu in local mode see section 3 2 Description of the keys of the VX 820 ITS PIN pad 1 Numeric keys Enter data for example an IP address During a transaction card holders can enter a PIN code using these keys 2 STOP key Go back to a previous ...

Page 29: ...2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P R S p r s 7 8 T U V t u v 8 9 W X Y w x y 9 0 space 0 _ For example if you want to enter the word Pin just use the following keys Enter 7 twice P Enter 4 seven times i Enter 6 six times n The PIN pads supplied by CCV never show letters on the numerical keys Please contact our Product Support Desk immediately if a V...

Page 30: ...lso shows symbols with which you can carry out functions Touch the desired symbol to carry out the corresponding function Symbol Function Scroll to the previous menu Close the menu Scroll to the first line of the menu Scroll up one line in the menu Scroll down one line in the menu Scroll to the last line of the menu Scroll to the previous menu option Scroll to the next menu option Choose the menu ...

Page 31: ...r report and C TAP reports of parameters statuses and sessions carry out merchant functions start TMS session open close day etc configure settings for payment cards communication merchant password and keypad backlight Refer to section 4 3 for more information about the merchant menu Service menu Open the service menu To open this menu you have to enter a calculated password Via the service menu y...

Page 32: ...u option Description Display info Terminal Show general information of the PIN pad for example the TMS TID and the software configuration version Communication Show the communication settings HW info Show information about the hardware serial numbers C TAP Show the C TAP terminal ID and acquirer related information CID087A 15042015 CCV Services B V 32 45 ...

Page 33: ...n Menu option Menu option Menu option Menu option Menu option Description Merchant menu Reports Terminal Financial Current period General report Print a report of totals for the transactions that have been carried out during the current period Per acquirer Select acquirer Print a report of totals for the transactions that have been carried out by a certain acquirer during the current period Select...

Page 34: ...nt period for a selected acquirer for all terminals present on the site Both periods Select acquirer Print the C TAP totals of the previous and current periods for a selected acquirer for all terminals present on the site Per site detail Previous period Select acquirer Print the C TAP totals including details of the previous period for a selected acquirer for all terminals present on the site Curr...

Page 35: ...report with the information about the open transactions Open acq sessions Print a report with the information about the open acquirer parameter sessions Trx info report Print a copy receipt with extensive EMV information Sessions Acquirer sessions Select acquirer Last Print a report with the information about the last session with the selected acquirer Last successful Print a report with the infor...

Page 36: ...new software and or parameters The TMS determines which activities are to be carried out during this session Contact TMS Start a TMS session to download new software and or parameters The TMS determines which activities are to be carried out during this session Restart terminal Restart the terminal C TAP Initialisation Check whether there are any C TAP sessions open and initialise these e g cold c...

Page 37: ...erver This address may also be retrieved via DHCP Merchant password Change the password of the merchant menu Keypad BL on Keypad BL off Switch the backlight of the keypad on or off C TAP Edit relations Select acquirer Add brand Select brand Link a certain payment card to a selected acquirer Only payment cards that are not yet linked to an acquirer can be selected Delete brand Select brand Remove t...

Page 38: ...after filtering by the print filter Time range Print an ILS report with all available records for a certain time period after filtering by the print filter Last record Print an ILS report with the last X records after filtering by the print filter Non filtered Full range Print an ILS report with all available records Time range Print an ILS report with all available records for a certain time peri...

Page 39: ...en transactions Print a report of all open transactions Open acq sessions Print a report of all open acquirer sessions Trx info report Print a transaction report with extensive EMV data Sessions Acquirer sessions Select acquirer Last Print a report about the last session with the selected acquirer Last successful Print a report about the last successful session with the selected acquirer TSC schem...

Page 40: ...etrieves the functional parameters HW installation Terminal install Start a hardware installation session with TMS for a complete new installation of a point of sale terminal PIN pad install Start a hardware installation session with TMS to link up a new PIN pad C TAP Contact acquirer Select acquirer Start a parameter download session with the selected acquirer Clear logs Remove open transactions ...

Page 41: ...stem Admin listen port Set the port default 4101 to which the point of sale terminal is to listen for AdminLight commands Admin device port Set the port default 4103 to which the point of sale terminal will send data for AdminLight Date Time Change the date and time ILS Log filter Reset Reset the values of the ILS log filter to the TMS settings Set task level Configure the level of the ILS log fil...

Page 42: ...S print filter Select module Switch the selected module on or off Msecs Off On Msecs On Off Switch the printing of milliseconds on the ILS report on or off Clear data Delete all ILS data ILS2COM Enter the COM port or the IP address and the port to which ILS is to send loggings For instance enter 1 for COM port 1 and 192 168 5 1 10000 for IP address 192 168 5 1 and port 10000 Keypad BL on Keypad BL...

Page 43: ... TMS configuration server TMS installation Test the communication with the TMS installation server Zontalk server Test the communication with the TMS zontalk software download server C TAP Acquirer init Select acquirer Test the communication with the TMS to check whether the communication settings have been received from the TMS Acquirer auto Select acquirer Test the communication with the acquire...

Page 44: ...er is functioning correctly CTLS test Test whether the contactless reader is functioning correctly Applications Select application You are now entering the menu of the selected application Which information you are able to view depends on the application Key info System key info Show the KVC values of the uploaded System keys CCV key info Show the KVC values of the uploaded CCV keys RSA key pair i...

Page 45: ... within one working day 5 2 Opening hours CCV CCV office hours Monday Friday 8 30 a m 5 p m Product Support Desk Monday Friday 8 a m 6 p m In case of calamities we can also be reached at the following hours Monday Friday 6 p m 10 p m Saturday 10 a m 5 p m Sales Support Monday Friday 8 30 a m 5 p m 5 3 General address information CCV CCV Holland B V PO Box 9226 6800 KH Arnhem the Netherlands T 31 0...

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