123SEND AXEPT S800 Quick Start Manual Download | Manualshive

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axept®

S800

Quick Start Guide

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Summary of Contents for AXEPT S800

Page 1: ...axept S800 Quick Start Guide ...

Page 2: ...ents 1 Initial Setup 3 1 1 Terminal Overview 4 1 2 Screen Overview 5 1 2 1 Screen Icons Overview 5 1 3 Initial Terminal Setup 6 1 4 Connecting to the Network 7 2 Logging On 8 3 Processing a Sale Chip and PIN 10 4 Processing a Sale Contactless 14 Contact Details 18 ...

Page 3: ...e whilst providing valuable reporting and other functionality backed by the Optomany Control Centre OCC web portal This quick start guide is designed to provide users of the axept S800 with everything needed to set up register and process your first transaction Should you have any queries on anything in this guide please do not hesitate to contact 123 s Customer Support Team using the details on p...

Page 4: ...l AC Power Adapter External AC Power Cable Thermal Paper Roll Ethernet Cable Quick Start Guide This Document IMPORTANT PLEASE CONFIRM THAT THE TAMPER BAG AND TERMINAL SERIAL NUMBER MATCHES EMAIL NOTIFICATION S FROM 123 If anything is missing or damaged or you experience issues during the installation activation please contact 123 on 0800 54 23 123 Outside of the UK please call 0044 207 592 7760 or...

Page 5: ...www 123send net 123 axept S800 Quick Start Guide v1 5 1 4 1 1 Terminal Overview An overview of the axept S900 terminal ...

Page 6: ... Internet connection present No internet connection present Transaction data stored on the terminal not displayed once data uploaded Terminal configuration download required Confirmation option Cancel option Ready for card Chip and PIN Contactless or Swipe Green contactless LED blinks when idle incrementally lights up if card is being read Contactless LED unable to read card ...

Page 7: ...d 02 Turn the axept S800 over so the connections on the underside are visible Connect the power supply into the socket labelled Power as highlighted Connect the Ethernet cable providing internet connectivity to the port labelled LAN RS232B as highlighted 03 Once connected run the cables through the cable management sections of the axept S800 as shown left This ensures that the cables are protected...

Page 8: ...ete the Network Configuration menu will appear Highlight ETHERNET using the and keys on the keypad and press the key on the keypad to continue 02 axept S800 supports Dynamic Host Configuration Protocol DHCP which automatically obtains all network settings To use this service press the key on the keypad to continue 03 axept S800 validates the network connection and communicates with the DHCP server...

Page 9: ... of the Department ID Press the key on the keypad to continue If the Department ID needs to be changed press the key on the keypad and enter the new Department ID 02 Enter the User ID sent to you by Optomany using the keypad and press the key on the keypad to continue 03 Enter the password sent to you by Optomany using the keypad and press the key on the keypad to continue 04 Please wait whilst ax...

Page 10: ...ogon confirmation screen in step 01 05 Once the log on has been completed the main menu will be displayed If this is still the correct Department ID press the key on the keypad to continue If the Department ID needs to be changed press the key on the keypad and enter the new Department ID Once entered press the key on the keypad to continue ...

Page 11: ...rt their card into with the Chip of the card on top facing towards you into the Chip and PIN card slot at the base of the terminal 02 Enter the amount of the sale using the keypad axept S800 will automatically enter the decimal place for you Press the key on the keypad to continue 03 If required enter the reference for the transaction If a reference is not needed press the key on the keypad to ski...

Page 12: ... Once the card is inserted axept S800 will process the card Please wait and do not remove the card whilst this is in progress 07 Press the key on the keypad to confirm cashback is required or the key on the keypad to skip Only Merchants offering cashback and have this option setup will have the cashback facility Skip to step 10 if cashback is not required 08 If cashback is required enter the cashb...

Page 13: ...screen pass the axept S800 terminal to the cardholder and ask them to enter their PIN After the PIN has been keyed in the cardholder will then need to press the key on the keypad to continue 11 axept S800 will provide a PIN OK confirmation if the PIN has been correctly entered 12 axept S800 will attempt to authorise the transaction with your chosen acquirer 13 axept S800 will confirm that the paym...

Page 14: ...he card is removed the Merchant Receipt will begin printing 16 Tear off the receipt from the axept S800 terminal and press the key on the keypad to continue 17 The cardholder receipt will then begin printing and can be torn off once printing has completed 18 The payment processing procedure is now complete and axept S800 will return to the main menu ...

Page 15: ... From the main menu select option 1 Sale Press the key on the keypad 02 Enter the amount of the sale using the keypad axept S800 will automatically enter the decimal place for you Press the key on the keypad to continue 03 If required enter the reference for the transaction If a reference is not needed press the key on the keypad to skip To use alpha characters press the numeric key containing the...

Page 16: ... been read the green contactless LEDs will incrementally light up as the card is being read 06 The Card Read OK message will be displayed momentarily to confirm the card has been successfully read 07 axept S800 will attempt to authorise the transaction with your chosen acquirer 08 axept S800 will confirm that the payment is complete if authorisation is successful 09 The Merchant Receipt will begin...

Page 17: ...art Guide v1 5 1 16 10 Tear off the receipt after printing has completed from the axept S800 terminal and press the key on the keypad to continue 11 The payment processing procedure is now complete and axept S800 will return to the main menu ...

Page 18: ...ardholder copy of the receipt if required The following steps describe the process for printing a customer cardholder copy of the receipt for contactless transactions 01 From the main menu select option 1 Sale Press the key on the keypad 02 From the Reprint menu select option 2 Customer Copy Press the key on the keypad 03 The cardholder receipt will then begin printing and can be torn off once pri...

Page 19: ...Technical Support Phone 020 8102 8102 outside of the UK please call 0044 207 592 7760 Customer support team hours are Days Hours Covered Monday Saturday 08 00 23 00 Sunday and Bank Holidays excluding Christmas Day 10 00 17 00 A 24 hour call answering service is available outside of these hours Non urgent requests can be emailed to customerservice 123send net Should you need to contact 123 for some...

Page 20: ...mpany Numbers 03736624 04332502 123Send and 123Hire are part of the CR7 Services Group of companies Registered Address New Barn Roberts Farm Smarden Road Smarden Ashford Kent TN27 8QJ Trading address 120 Leman Street London E1 8EU All details are correct at the time of print March 2017 v1 5 1 ...

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