ZyXEL Communications ZyXEL Prestige 100MH User Manual Download

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Summary of Contents for ZyXEL Prestige 100MH

Page 1: ...ZyXEL TOTAL INTERNET ACCESS SOLUTION Prestige 100MH PSTN Router Hub User s Manual...

Page 2: ...permission of ZyXEL Communications Corporation Published by ZyXEL Communications Corporation All rights reserved Disclaimer ZyXEL does not assume any liability arising out of the application or use of...

Page 3: ...rdance with the instructions may cause harmful interference to radio communications If this equipment does cause harmful interference to radio television reception which can be determined by turning t...

Page 4: ...compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated b...

Page 5: ...ovided under this warranty is the exclusive remedy of the purchaser This warranty is in lieu of all other warranties express or implied including any implied warranty of merchantability or fitness for...

Page 6: ...om Technical Support support zyxel com Worldwide Support ZyXEL Communications Corporation 6 Innovation Road II Science Based Industrial Park Hsinchu Taiwan 300 R O C Telephone 886 3 578 3942 Ext 266 c...

Page 7: ...ont Panel LEDS 1 5 1 4 3 Prestige 100MH Back Panel 1 6 1 5 Applications for Prestige 100MH 1 7 1 5 1 Internet Access 1 7 1 5 2 Internet Single User Account 1 7 1 5 3 LAN to LAN Connection 1 8 1 5 4 Re...

Page 8: ...etup 3 3 3 2 3 DHCP Configuration 3 3 3 2 4 More on IP Address and Subnet Mask 3 4 3 3 Configuring TCP IP and DHCP 3 5 3 4 Internet Access Configuration 3 7 3 5 Single User Account 3 9 3 5 1 Advantage...

Page 9: ...l In Setup 6 4 6 4 Dial In Users Setup 6 8 6 5 CLID Authentication 6 10 6 6 Callback 6 10 Chapter 7 Filter Configuration 7 1 7 1 Configuring a Filter Set 7 3 7 1 1 Filter Rules Summary Menu 7 4 7 2 Co...

Page 10: ...tore Configuration 10 12 10 7 Firmware Update 10 13 10 7 1 Load RAS code 10 14 10 7 2 Uploading ROM File 10 15 10 8 Command Interpreter Mode 10 16 10 9 Call Control 10 16 10 9 1 Blacklist 10 17 10 9 1...

Page 11: ...Port Setup 2 15 Figure 3 1 Menu 3 Ethernet Setup 3 1 Figure 3 2 Menu 3 1 General Ethernet Setup 3 2 Figure 3 3 Menu 3 2 TCP IP and DHCP Ethernet Setup 3 5 Figure 3 4 Menu 4 Internet Access Setup 3 7...

Page 12: ...work 9 1 Figure 10 1 Menu 24 System Maintenance 10 1 Figure 10 2 Menu 24 1 System Maintenance Status 10 2 Figure 10 4 Menu 24 2 System Maintenance Change Terminal Baud Rate 10 5 Figure 10 5 Examples o...

Page 13: ...3 8 Table 3 5 Single User Account Menu Fields 3 12 Table 3 6 Internet Setup Script Menu Fields 3 15 Table 4 1 Remote Node Profile Menu Fields for Dial up Line Applications 4 2 Table 4 2 Remote Node PP...

Page 14: ...10 7 Table 10 3 System Maintenance Menu Diagnostic Test Options 10 10 Table 11 1 Troubleshooting the Start Up of your Prestige 11 1 Table 11 2 Troubleshooting a WAN Port Connection 11 2 Table 11 3 Tro...

Page 15: ...restige 100MH is easy to install and to configure since you do not need to set any switch All functions of the Prestige are software configurable via either the SMT System Management Terminal Interfac...

Page 16: ...features for network administrators 5 Troubleshooting Chapter 11 provides information about solving common problems Regardless of your particular application it is important that you follow the steps...

Page 17: ...MAINTENANCE TROUBLESHOOTING Chapter 11 Troubleshooting Chapter 10 System Maintenance Chapter 9 Telnet Configuration and Capabilities Chapter 8 System Password Chapter 7 Filter Configuration ADVANCED A...

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Page 19: ...is ideal for everything from Internet browsing to dial in server to making LAN to LAN connections to remote networks 1 2 Features of Prestige 100MH Your Prestige is packed with a number of features th...

Page 20: ...gement Your Prestige allows menu driven network management via an RS 232 telnet connection or the Java based PWC Your Prestige is also equipped with a Call Detail Record to help analyze and manage you...

Page 21: ...ng you the cost of buying additional external modems The built in modem is capable of maximum throughput of 56 Kilobits per second kbps Please note that due to the local telephone regulations and the...

Page 22: ...l 1 PWR Power LED 2 TST Test LED Blinking 3 ETHERNET COL 1 2 3 4 4 PORT 10Base T HUB Collisions on LAN Active Ethernet Port 4 MODEM OH CD TXD RXD Internal 56K Modem Off Hook indicator Carrier Detect T...

Page 23: ...Prestige TST Test LED Green Blinking The Prestige is functioning properly COL Collisions Green On Transmission collisions have occurred on the LAN On An active station is connected to the port ETHER...

Page 24: ...POWER 16V AC power outlet to connect the AC adapter 2 ETHERNET 4 x RJ 45 socket HUB to connect ETHERNET 10Base T cables 3 CONSOLE RJ 45 connector to plug the RJ45 RS232 female adapter and connect to t...

Page 25: ...lingua franca of the Internet It is also compatible with access servers manufactured by major vendors such as Cisco and Ascend A typical Internet Access application is shown in Figure 1 3 Figure 1 3 I...

Page 26: ...er calls from another remote access router A typical LAN to LAN application for your Prestige is to connect the Corporate Office LAN with the Branch Office as shown in Figure 1 4 Figure 1 4 LAN to LAN...

Page 27: ...modem to access the network resources without physically being in the office Figure 1 5 shows how a remote user can connect to its corporate office via a modem Figure 1 5 Telecommuting Remote Access...

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Page 29: ...nothing is missing The complete package should include Table 2 1 Item Checklist Package Contents Prestige 100MH Prestige 100MH PSTN Router Hub 1 Power Adapter 1 DB 25 male DB 9 female Adapter 1 LAN st...

Page 30: ...you can install and use your Prestige These requirements include l A computer with Ethernet 10Base T NIC Network Interface Card l A computer equipped with communications software configured to the fol...

Page 31: ...b b b b b b b b b b b b j j j j j j j j j j j j j j j j j j j j j j j j j E e s d a s d d s a s a d d s a d sasad a s d a s e r e q r q r fg h f g h f g hf ghf g h f h fgh fgh f g h fh f f f f g h fff...

Page 32: ...nfiguration of your Prestige you must use RS 232 and communications software After your Prestige has been successfully installed you can modify the configuration through a remote telnet connection See...

Page 33: ...sted Pair UTP cable with RJ 45 connectors that look like a bigger telephone plug with 8 pins Step 5 Connect the Power Adapter to your Prestige Plug the power adapter into the port labeled POWER on the...

Page 34: ...tige by plugging the AC adapter to the appropriate power outlet Step 1 Initial Screen When you power on your Prestige the Router Hub performs several internal tests and performs a modem initialization...

Page 35: ...e default password 1234 to get into the Main Menu As you type a password the screen displays an X for each character you typed Figure 2 3 Login Screen Note on Entering Password Once you are in the SMT...

Page 36: ...he Up Down arrow keys to move to the previous and the next field respectively Enter information Fill in or Press the Space bar to toggle There are two types of fields that you will need to fill in The...

Page 37: ...ial in Setup Access this menu to setup default dial in parameters so that your Prestige can be used as a dial in server 14 Dial in User Setup Setup remote dial in user Prestige has eight remote dial i...

Page 38: ...as shown in Figure 2 5 type in your existing system password i e 1234 then press Enter Figure 2 5 Menu 23 1 System Password Step 3 Enter your new system password and press Enter Step 4 Re type your ne...

Page 39: ...information follow these steps Step 1 Select option 1 General Setup in the Main Menu by typing 1 at the menu selection number prompt Step 2 The Menu 1 General Setup screen appears as shown in Figure 2...

Page 40: ...name can be up to 8 alphanumeric characters long Spaces are not allowed but dashes and underscores _ are accepted This name can be retrieved remotely via SNMP and will be displayed at the prompt in t...

Page 41: ...ve your configuration 2 9 1 Modem Setup To configure the modem on Prestige 100MH follow these steps Step 1 Select option 2 Modem Setup in the Main Menu by typing 2 at the menu selection number prompt...

Page 42: ...to Yes to activate the internal modem Call Direction Set the call direction for the modem Phone Number Enter the telephone number assigned to your line by your telephone company Note that your Presti...

Page 43: ...e Advanced Setup field and press the space bar to select Yes then press Enter Step 2 When Menu 2 1 1 appears fill in the appropriate AT commands and call control parameters for the internal modem as s...

Page 44: ...to dial The default for this field is Atdt When you have completed this menu press Enter to return to Menu 2 1 The default init string tells the modem to load factory default f not to answer any inco...

Page 45: ...the timeout value The default in this field is 60 seconds Retry Counter How many times a busy or no answer phone number is retried before it is put on the blacklist The default in this field is 0 to...

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Page 47: ...ow to configure your Prestige 100MH for Internet Access 3 1 Ethernet Setup This section describes the Ethernet Setup Menu From the Main Menu enter 3 then the Menu 3 Ethernet Setup displays as shown in...

Page 48: ...y breach on your Ethernet If you have a need for filters read about Chapter 7 Filter Set Configuration then return to this menu to define the appropriate filter sets 3 2 TCP IP Ethernet and DHCP Setup...

Page 49: ...g method of the RIP packets that the Prestige sends it recognizes both formats when receiving RIP 1 is universally supported but RIP 2 carries more information RIP 1 is probably adequate for most netw...

Page 50: ...Prestige s DHCP server 3 2 4 More on IP Address and Subnet Mask Similarly to the houses on a street that share a common street name the machines on a LAN share one common network number Where you obta...

Page 51: ...Configuring TCP IP and DHCP To edit Menu 3 2 select the menu option 3 Ethernet Setup in the Main Menu When Menu 3 appears select the submenu option 2 TCP IP and DHCP Setup and press Enter The screen n...

Page 52: ...fault in this field is 32 Primary and Secondary DNS Server Enter the IP address of the DNS server s provided by your ISP or network administrator Table 3 2 contains instructions on how to configure yo...

Page 53: ...rd your Internet Account Information Table 3 3 Internet Account Information Internet Account Information Write your account information here IP Address of the ISP s Gateway Optional Telephone Number s...

Page 54: ...ord required Enter the password associated with the login name above Note that this login name password pair is only for your Prestige to connect to the ISP s gateway When you use TCP IP applications...

Page 55: ...will have to subscribe to multiple IP addresses from the ISP which is generally more expensive than a single user account The Single User Account SUA feature allows multiple workstations on your LAN t...

Page 56: ...address SUA offers the additional benefit of firewall protection With SUA all incoming inquiries will be filtered out by your Prestige even if no server is defined This can prevent intruders from prob...

Page 57: ...lds in Menu 4 Internet Access Setup as shown in Figure 3 6 Figure 3 6 Menu 4 Internet Access Setup for Single User Account To enable the SUA feature in Menu 4 move the cursor to the Single User Accoun...

Page 58: ...ncel Please note that if you have an inside server that you want it to be visible to the outside world then it must have a fixed IP address and not depend on a DHCP server to assign it a dynamic addre...

Page 59: ...0 and set RIP to None Step 5 Save the new configuration Please note that the remote IP address of 1 1 1 1 is only a place holder to avoid conflicting with the IP address of the primary ISP which is im...

Page 60: ...ut the leading L is to avoid having to know exactly whether it is upper or lower case Similarly you specify word as the Expect string and your password as the Send string for the second prompt in set...

Page 61: ...Figure 3 7 Menu 11 4 Remote Node Script The following Table 3 6 describes each field in Menu 11 4 Internet Setup Script Table 3 6 Internet Setup Script Menu Fields Field Description Active Press the...

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Page 63: ...is configured properly traffic to the remote network will trigger your Prestige to make a call automatically i e Dial On Demand 4 1 Remote Node Setup This section describes the configuration of proto...

Page 64: ...e Corp This field can support up to eight characters This name must be unique from any other remote node name or dial in user name Active Press the space bar to toggle between Yes and No Inactive node...

Page 65: ...st be Both Incoming Rem Login Enter the login name that this remote node uses to call into your Prestige The login name in this field combined with the Rem Password will be used to authenticate the in...

Page 66: ...uired field if Call Direction is either Both or Outgoing Enter the password for your Prestige when it calls this remote node Outgoing Authen This field sets the authentication protocol allowable when...

Page 67: ...l Edit Script Options To edit the parameters select Yes and press Enter This will bring you to Menu 11 4 Remote node Script Options Telco Options Allocated Budget min This field will set a budget outg...

Page 68: ...s automatically disconnected The idle timer is reset whenever there is data traffic from the Prestige however administrative packets such as RIP are not counted as data The default is 300 seconds 5 mi...

Page 69: ...PP options fields Table 4 2 Remote Node PPP Options Menu Fields Field Description Select the vendor specific encapsulatioon for the link There are two options in this field l Standard PPP Standard PPP...

Page 70: ...implementation includes specific authentication protocol in the user profile It will disconnect if the negotiated protocol is different from that in the user profile even when the negotiated protocol...

Page 71: ...pical LAN to LAN application is to use your Prestige to call from a branch office to the headquarters as depicted in the following Figure 5 1 Figure 5 1 LAN to LAN Application with TCP IP For the bran...

Page 72: ...ameters in Menu 13 To edit Menu 11 3 Remote Node Network Layer Options shown in Figure 5 2 follow these instructions l In Menu 11 1 Remote Node Profile move the cursor to the Edit IP field then press...

Page 73: ...d the field of My Wan Address in Menu 11 3 Figure 5 3 Sample IP Addresses for a LAN to LAN Connection with TCPI IP The following Table 5 1 describes the Remote Node Profile and Remote Node Network Lay...

Page 74: ...the Single User Account Network Address Translation feature for this site Use the space bar to toggle between Yes and No See Chapter 3 Internet Access Application for more information on the Single Us...

Page 75: ...s any RIP broadcast packets that it receives If set to None your Prestige will not participate in any RIP exchange with other routers Usually you should leave this parameter to Both and let RIP propag...

Page 76: ...ach remote node specifies only the network to which the gateway is directly connected and the Prestige has no knowledge of the networks beyond For instance the Prestige knows about network N2 in the f...

Page 77: ...ible IP Static Routes no 1 4 this will open Menu 12 2 Edit IP Static Route as shown in Figure 5 6 Figure 5 6 Menu 12 1 Edit IP Static Route Menu 12 Static Route Setup 1 sroute 2 ________ 3 ________ 4...

Page 78: ...ion on IP subnet mask in this chapter If you need to specify a route to a single hose use a subnet mask of 255 255 255 255 in this field Gateway IP Address Enter the IP address of the gateway The gate...

Page 79: ...de can have its own set of parameters such as call budget etc This chapter discusses how to setup Default Dial in parameters for both remote node and remote dial in users The following sections give t...

Page 80: ...6 Dial in Server Applications An example of telecommuting is shown in Figure 6 1 Figure 6 1 Example of Remote User Telecommuter Telecommuter Remote User Prestige 100MH Modem ISDN TA Modem PSTN Network...

Page 81: ...up as a LAN to LAN server you need to configure the Default Dial In Setup to set the operational parameters for incoming calls Additionally you will have to create a remote node for the router on the...

Page 82: ...tup From the Main Menu enter 13 to go to Menu 13 Default Dial in Setup This section will describe how to configure the protocol independent fields in this menu For the protocol dependent fields refer...

Page 83: ...re configured in the next section Remote users Dial in Users Setup Options for this field are l CHAP PAP Your Prestige will try CHAP first but PAP will be used if CHAP is not available l CHAP Use CHAP...

Page 84: ...n invalid IP address and potentially disrupting the whole network If set to No the remote host must use the IP address assigned by your Prestige from the IP pool configured below Dial In IP Address Su...

Page 85: ...r further customization for example 1 5 9 12 Note that spaces and symbol are accepted in this field For more information on customizing your filter sets see Chapter 7 Filter Configuration The default...

Page 86: ...in User Setup Step 2 Select one of eight users by number this will bring you to Menu 14 1 Edit Dial in User as shown in Figure 6 5 Figure 6 5 Menu 14 1 Edit Dial in User Menu 14 Dial in User Setup 1...

Page 87: ...r if they request it In such a case your Prestige will disconnect the initial call from this user and dial back to the specified callback number see below l No The default is no callback l Optional Th...

Page 88: ...time to cancel 6 5 CLID Authentication CLID Calling Line ID authentication affords you the security of limiting a user to only initiate connections from a fixed location The Prestige uses the caller...

Page 89: ...all filters are divided into two groups l Built in Call Filters l User defined Call Filters Your Prestige has built in call filters that filter out administrative e g RIP packets These built in filter...

Page 90: ...allowing you to customize up to 72 filter rules 12 x 6 When implementing these filter sets you can link up to four of the filter sets together to screen the data packet Therefore with each filter set...

Page 91: ...ill be displayed in this field You can edit the comments you wish to use to identify that filter set Once you have completed filling in Edit Comments field press Enter at the message Press ENTER to co...

Page 92: ...u 21 1 Filter Rules Summary Figure 7 3 Menu 21 1 Filter Rules Summary The following Table 7 1 contains a brief description of the abbreviations used in Menu 21 1 Table 7 1 Abbreviations Used in the Fi...

Page 93: ...Matched F means to forward the packet D means to drop the packet N means check the next rule n Refers to Action Not Matched F means to forward the packet D means to drop the packet N means check the...

Page 94: ...the number of the filter rule 1 6 you wish to configure and press Enter This will take you to Menu 21 1 1 TCP IP Filter Rule in next section 7 2 Configuring a Filter Rule There are four types of filte...

Page 95: ...Rule Figure 7 4 Menu 21 1 1 TCP IP Filter Rule Menu 21 1 1 TCP IP Filter Rule Filter 1 1 Filter Type TCP IP Filter Rule Active No IP Protocol 0 IP Source Route No Destination IP Addr IP Mask Port 0 Po...

Page 96: ...bits of the IP Address given in Destination IP Addr Destination Port Enter the destination port of the packets that you wish to filter The range of this field is 0 to 65535 Destination Port Comp Selec...

Page 97: ...ule parameters will be logged l Action Not Matched Only packets that do not match the rule parameters will be logged l Both All packets will be logged Action Matched Specify what to do with the packet...

Page 98: ...protocol dependent fields refer to the previous section TCP IP Filter Rule Figure 7 5 displays Menu 21 1 2 Generic Filter Rule Figure 7 5 Menu 21 1 2 Generic Filter Rule Menu 21 1 2 Generic Filter Rul...

Page 99: ...for this field is 0 to 8 Mask In this field specify in Hexadecimal the value that your Prestige should logically qualify and the data in the packet Remember that each byte is represented by 2 hexadec...

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Page 101: ...efore the Prestige will allow you to try again To prevent one user from overriding another your Prestige will only allow one user to login at one time 8 1 Configure the System Password The following s...

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Page 103: ...stige does not have the network parameters set yet However once your Prestige has been configured you can use telnet to the Prestige remotely to perform configuration as shown in Figure 9 1 Figure 9 1...

Page 104: ...o the console port over telnet If you have already connected to your Prestige via telnet you will be logged out if another user is connecting to the Prestige via the console port 9 2 1 System Timeout...

Page 105: ...d upgrades to the system software This chapter will describe how to use these tools in greater detail System maintenance options are available in Menu 24 System Maintenance as shown in Figure 10 1 Fig...

Page 106: ...enance Step 2 From Menu 24 select option 1 System Status Step 3 There are 3 possible commands in Menu 24 1 System Maintenance Status l Entering 1 will disconnect the current call l Entering 9 will res...

Page 107: ...ing speed 4 TXPkts The accumulated number of transmitted packets 5 RXPkts The accumulated number of received packets 6 Error The number of error packets 7 Tx B s The running display of the number of b...

Page 108: ...ket information you can determine shich station has sent a packet to cause your Prestige to make an outgoing call Figure 10 3 shows two examples of LAN Packets that trigger the call the first an ICMP...

Page 109: ...al Baud Rate 10 3 Log and Trace Log and trace tools allow users of the Prestige to view the error logs and trace records to troubleshoot any errors that may occur The Prestige is also able to generate...

Page 110: ...Log in the system The Error Log does not only provides the error messages but also is a source of information about your Prestige You can also clear the Error Log on your Prestige After each display...

Page 111: ...parameters described in Table 10 2 to activate syslog Table 10 2 System Maintenance Menu Syslog Parameters Parameter Description Active Use the space bar to turn on or off the syslog option Syslog IP...

Page 112: ...messages are shown below Call Information Messages line 1 channel 1 call 41 C01 Incoming Call 40001 line 1 channel 1 call 41 C01 ANSWER Connected 64K 40001 line 1 channel 1 call 41 C01 Incoming Call C...

Page 113: ...Maintenance Diagnostic Follow the procedure below to get to Diagnostic Step 1 From the Main Menu select option 24 to access Menu 24 System Maintenance Step 2 From this menu select option 4 Diagnostic...

Page 114: ...hen this option is chosen your Prestige will call the ISP and perform the PPP negotiations If everything is working properly you will receive an appropriate response Otherwise note the error message a...

Page 115: ...ed Figure 10 9 Trace Display of a Failed Authentication Start dialing for node 1 Hit any key to continue Dialing chan 2 phone last 9 digit 40101 Call CONNECT speed 64000 chan 2 prot 1 LCP up CHAP send...

Page 116: ...XMODEM protocol to perform the download upload Please note that terms download and upload are relative to the workstation Download means to transfer from another machine to the workstation while uplo...

Page 117: ...erase the old code before installing the new firmware Do not attempt to update unless you have the new firmware at hand There are two different firmware updates RAS code and ROM File as shown in Menu...

Page 118: ...pond with Starting XMODEM upload to begin uploading the new firmware upload procedure varies depending on the software used to access your Prestige After successfully uploading the new firmware type a...

Page 119: ...cedure varies depending on the software used to access your Prestige After successfully uploading the ROM file type atgo to restart your Prestige If you upload the default ROM file you will lose all c...

Page 120: ...call will be dropped and any future outgoing calls will be blocked The Blacklist function prevents the Prestige from re dialing to an unreachable phone number It is a list of phone numbers up to a max...

Page 121: ...een blacklisted Figure 10 16 Menu 24 9 2 Blacklist The phone numbers on this list are numbers that have had problems connecting in the past and therefore cannot be manipulate by you You can only take...

Page 122: ...t remote node or dial in user callback will be blocked After each period the total budget is reset The default for the total budget is 0 minutes and the period is 0 hours meaning no budget control You...

Page 123: ...ng Corrective Action None of the LEDs are on when you power on the Prestige Check the power cord and the power supply and make sure it is properly connected to your Prestige If the error persists you...

Page 124: ...if the LINE port is properly connected to the wall jack 11 3 Problems with the LAN Interface Table 11 3 Troubleshooting the LAN Interface Symptoms Corrective Action Check if the LAN LED on the front...

Page 125: ...hether the call is successful If the call fails verify the telephone number s in Menu 11 If the call is successful but the call still terminates then it must be a PPP negotiation problem Verify the fo...

Page 126: ...g Remote User Dial in Symptoms Corrective Action Verify the dial in user has the correct login name and password Remote User Cannot dial in Verify that the IP address is specified correctly in Menu 13...

Page 127: ...CLID 4 3 6 5 6 10 10 8 Client 3 4 3 6 6 1 Connecting adapter cables 2 1 2 4 cables 2 4 computer and VT100 terminal 2 4 power adapter 2 5 Prestige 100MH 2 3 Corporate Office 1 8 D DHCP 1 2 3 2 3 3 3 4...

Page 128: ...15 N NAT 1 2 3 10 P PAP 1 2 1 9 4 4 6 5 Password 1 2 2 7 2 9 2 10 3 7 3 8 3 14 4 3 4 4 6 5 6 9 8 1 11 3 Phone Number pri mary 3 8 sec ondary 3 8 4 4 Power Adapter 2 1 2 5 PPP 1 2 3 14 4 4 4 6 6 5 6 9...

Page 129: ...0 16 diagnostic 10 9 10 10 system status 10 2 System Management Terminal xvii 2 7 2 8 2 9 T TCP IP configuration 5 1 5 4 5 5 Telco Options 4 5 6 5 Telecommuting xviii 1 9 6 1 telecommuter 6 2 Telnet c...

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