ZyWALL 70 User’s Guide
566
Chapter 45 Troubleshooting
45.5.1 Pop-up Windows, JavaScripts and Java Permissions
In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
• Java permissions (enabled by default).
Note:
Internet Explorer 6 screens are used here. Screens for other Internet Explorer
versions may vary.
45.5.1.1 Internet Explorer Pop-up Blockers
You may have to disable pop-up blocking to log into your device.
Either disable pop-up blocking (enabled by default in Windows XP SP (Service Pack) 2) or
allow pop-up blocking and create an exception for your device’s IP address.
Cannot access the
web configurator.
Make sure that there is not an SMT console session running.
Use the ZyWALL’s WAN IP address when configuring from the WAN. Refer to
the instructions on checking your WAN connection.
Use the ZyWALL’s LAN IP address when configuring from the LAN. Refer to for
instructions on checking your LAN connection.
Check that you have enabled web service access. If you have configured a
secured client IP address, your computer’s IP address must match it. Refer to
the chapter on remote management for details.
Your computer’s and the ZyWALL’s IP addresses must be on the same subnet
for LAN access.
If you changed the ZyWALL’s LAN IP address, then enter the new one as the
URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web
service.
See the following section to check that pop-up windows, JavaScripts and Java
permissions are allowed.
You may also need to clear your Internet browser’s cache.
In Internet Explorer, click
Tools
and then
Internet Options
to open the
Internet
Option
s screen.
In the
General
tab, click
Delete Files
. In the pop-up window, select the
Delete
all offline content
check box and click
OK
. Click
OK
in the
Internet Options
screen to close it.
If you disconnect your computer from one device and connect it to another
device that has the same IP address, your computer’s ARP (Address Resolution
Protocol) table may contain an entry that maps the management IP address to
the previous device’s MAC address).
In Windows, use
arp -d
at the command prompt to delete all entries in your
computer’s ARP table.
Table 218
Troubleshooting Accessing the ZyWALL
PROBLEM
CORRECTIVE ACTION
Summary of Contents for ZyWALL 70
Page 1: ...ZyWALL 70 Internet Security Appliance User s Guide Version 3 64 3 2005 ...
Page 2: ......
Page 38: ...ZyWALL 70 User s Guide 38 List of Figures ...
Page 46: ...ZyWALL 70 User s Guide 46 List of Tables ...
Page 74: ...ZyWALL 70 User s Guide 74 Chapter 2 Introducing the Web Configurator ...
Page 92: ...ZyWALL 70 User s Guide 92 Chapter 3 Wizard Setup ...
Page 102: ...ZyWALL 70 User s Guide 102 Chapter 4 LAN Screens ...
Page 108: ...ZyWALL 70 User s Guide 108 Chapter 5 Bridge Screens ...
Page 130: ...ZyWALL 70 User s Guide 130 Chapter 6 Wireless LAN ...
Page 136: ...ZyWALL 70 User s Guide 136 Chapter 7 WAN Screens Figure 45 WAN General ...
Page 155: ...ZyWALL 70 User s Guide Chapter 7 WAN Screens 155 Figure 55 Dial Backup Setup ...
Page 234: ...ZyWALL 70 User s Guide 234 Chapter 13 Introduction to IPSec ...
Page 275: ...ZyWALL 70 User s Guide Chapter 15 Certificates 275 Figure 125 My Certificate Details ...
Page 294: ...ZyWALL 70 User s Guide 294 Chapter 16 Authentication Server Figure 136 Local User Database ...
Page 314: ...ZyWALL 70 User s Guide 314 Chapter 17 Network Address Translation NAT ...
Page 318: ...ZyWALL 70 User s Guide 318 Chapter 18 Static Route ...
Page 324: ...ZyWALL 70 User s Guide 324 Chapter 19 Policy Route ...
Page 340: ...ZyWALL 70 User s Guide 340 Chapter 20 Bandwidth Management ...
Page 376: ...ZyWALL 70 User s Guide 376 Chapter 22 Remote Management ...
Page 390: ...ZyWALL 70 User s Guide 390 Chapter 24 Logs Screens Figure 194 Log Settings ...
Page 413: ...ZyWALL 70 User s Guide Chapter 25 Maintenance 413 Figure 216 Restart Screen ...
Page 414: ...ZyWALL 70 User s Guide 414 Chapter 25 Maintenance ...
Page 440: ...ZyWALL 70 User s Guide 440 Chapter 28 WAN and Dial Backup Setup ...
Page 456: ...ZyWALL 70 User s Guide 456 Chapter 31 DMZ Setup ...
Page 460: ...ZyWALL 70 User s Guide 460 Chapter 32 Route Setup ...
Page 470: ...ZyWALL 70 User s Guide 470 Chapter 33 Remote Node Setup ...
Page 522: ...ZyWALL 70 User s Guide 522 Chapter 39 System Information Diagnosis ...
Page 538: ...ZyWALL 70 User s Guide 538 Chapter 40 Firmware and Configuration File Maintenance ...
Page 550: ...ZyWALL 70 User s Guide 550 Chapter 42 Remote Management ...
Page 558: ...ZyWALL 70 User s Guide 558 Chapter 43 IP Policy Routing ...
Page 573: ...ZyWALL 70 User s Guide Chapter 45 Troubleshooting 573 Figure 360 Java Sun ...
Page 574: ...ZyWALL 70 User s Guide 574 Chapter 45 Troubleshooting ...
Page 582: ...ZyWALL 70 User s Guide 582 Appendix B Removing and Installing a Fuse ...
Page 602: ...ZyWALL 70 User s Guide 602 Appendix D IP Subnetting ...
Page 608: ...ZyWALL 70 User s Guide 608 Appendix F PPTP ...
Page 626: ...ZyWALL 70 User s Guide 626 Appendix H Triangle Route ...
Page 656: ...ZyWALL 70 User s Guide 656 Appendix K Importing Certificates ...
Page 658: ...ZyWALL 70 User s Guide 658 Appendix L Command Interpreter ...
Page 664: ...ZyWALL 70 User s Guide 664 Appendix M Firewall Commands ...
Page 668: ...ZyWALL 70 User s Guide 668 Appendix N NetBIOS Filter Commands ...
Page 674: ...ZyWALL 70 User s Guide 674 Appendix P Brute Force Password Guessing Protection ...
Page 696: ...ZyWALL 70 User s Guide 696 Appendix R Log Descriptions ...