ZyWALL 70 User’s Guide
Chapter 45 Troubleshooting
565
45.4 Problems with the WAN Interface
45.5 Problems
Accessing the ZyWALL
Table 217
Troubleshooting the WAN Interface
PROBLEM
CORRECTIVE ACTION
Cannot get WAN IP
address from the
ISP.
The ISP provides the WAN IP address after authentication. Authentication may
be through the user name and password, the MAC address or the host name.
Use the following corrective actions to make sure the ISP can authenticate your
connection.
You need a user name and password if you're using PPPoE or PPTP
encapsulation. Make sure that you have entered the correct
Service Type
,
User
Name
and
Password
(the user name and password are case sensitive). Refer
to
If your ISP requires MAC address authentication, you should clone the MAC
address from your computer on the LAN as the ZyWALL's WAN MAC address.
. It is recommended
that you clone your computer's MAC address, even if your ISP presently does
not require MAC address authentication.
If your ISP requires host name authentication, configure your computer's name
as the ZyWALL's system name. Refer to
.
Table 218
Troubleshooting Accessing the ZyWALL
PROBLEM
CORRECTIVE ACTION
Cannot access the
ZyWALL.
The default password is “1234”. The password field is case sensitive. Make sure
that you enter the correct password using the proper casing.
Use the Reset button to restore the factory default configuration file. This will
restore all of the factory defaults including the password. See
for details.
Cannot access the
ZyWALL via the
console port.
1. Check to see if the ZyWALL is connected to your computer's console port.
2. Check to see if the communications program is configured correctly. The
communications software should be configured as follows:
•
VT100 terminal emulation.
•
9600 bps is the default speed on leaving the factory. Try other speeds in
case the speed has been changed.
•
No parity, 8 data bits, 1 stop bit, data flow set to none.
Summary of Contents for ZyWALL 70
Page 1: ...ZyWALL 70 Internet Security Appliance User s Guide Version 3 64 3 2005 ...
Page 2: ......
Page 38: ...ZyWALL 70 User s Guide 38 List of Figures ...
Page 46: ...ZyWALL 70 User s Guide 46 List of Tables ...
Page 74: ...ZyWALL 70 User s Guide 74 Chapter 2 Introducing the Web Configurator ...
Page 92: ...ZyWALL 70 User s Guide 92 Chapter 3 Wizard Setup ...
Page 102: ...ZyWALL 70 User s Guide 102 Chapter 4 LAN Screens ...
Page 108: ...ZyWALL 70 User s Guide 108 Chapter 5 Bridge Screens ...
Page 130: ...ZyWALL 70 User s Guide 130 Chapter 6 Wireless LAN ...
Page 136: ...ZyWALL 70 User s Guide 136 Chapter 7 WAN Screens Figure 45 WAN General ...
Page 155: ...ZyWALL 70 User s Guide Chapter 7 WAN Screens 155 Figure 55 Dial Backup Setup ...
Page 234: ...ZyWALL 70 User s Guide 234 Chapter 13 Introduction to IPSec ...
Page 275: ...ZyWALL 70 User s Guide Chapter 15 Certificates 275 Figure 125 My Certificate Details ...
Page 294: ...ZyWALL 70 User s Guide 294 Chapter 16 Authentication Server Figure 136 Local User Database ...
Page 314: ...ZyWALL 70 User s Guide 314 Chapter 17 Network Address Translation NAT ...
Page 318: ...ZyWALL 70 User s Guide 318 Chapter 18 Static Route ...
Page 324: ...ZyWALL 70 User s Guide 324 Chapter 19 Policy Route ...
Page 340: ...ZyWALL 70 User s Guide 340 Chapter 20 Bandwidth Management ...
Page 376: ...ZyWALL 70 User s Guide 376 Chapter 22 Remote Management ...
Page 390: ...ZyWALL 70 User s Guide 390 Chapter 24 Logs Screens Figure 194 Log Settings ...
Page 413: ...ZyWALL 70 User s Guide Chapter 25 Maintenance 413 Figure 216 Restart Screen ...
Page 414: ...ZyWALL 70 User s Guide 414 Chapter 25 Maintenance ...
Page 440: ...ZyWALL 70 User s Guide 440 Chapter 28 WAN and Dial Backup Setup ...
Page 456: ...ZyWALL 70 User s Guide 456 Chapter 31 DMZ Setup ...
Page 460: ...ZyWALL 70 User s Guide 460 Chapter 32 Route Setup ...
Page 470: ...ZyWALL 70 User s Guide 470 Chapter 33 Remote Node Setup ...
Page 522: ...ZyWALL 70 User s Guide 522 Chapter 39 System Information Diagnosis ...
Page 538: ...ZyWALL 70 User s Guide 538 Chapter 40 Firmware and Configuration File Maintenance ...
Page 550: ...ZyWALL 70 User s Guide 550 Chapter 42 Remote Management ...
Page 558: ...ZyWALL 70 User s Guide 558 Chapter 43 IP Policy Routing ...
Page 573: ...ZyWALL 70 User s Guide Chapter 45 Troubleshooting 573 Figure 360 Java Sun ...
Page 574: ...ZyWALL 70 User s Guide 574 Chapter 45 Troubleshooting ...
Page 582: ...ZyWALL 70 User s Guide 582 Appendix B Removing and Installing a Fuse ...
Page 602: ...ZyWALL 70 User s Guide 602 Appendix D IP Subnetting ...
Page 608: ...ZyWALL 70 User s Guide 608 Appendix F PPTP ...
Page 626: ...ZyWALL 70 User s Guide 626 Appendix H Triangle Route ...
Page 656: ...ZyWALL 70 User s Guide 656 Appendix K Importing Certificates ...
Page 658: ...ZyWALL 70 User s Guide 658 Appendix L Command Interpreter ...
Page 664: ...ZyWALL 70 User s Guide 664 Appendix M Firewall Commands ...
Page 668: ...ZyWALL 70 User s Guide 668 Appendix N NetBIOS Filter Commands ...
Page 674: ...ZyWALL 70 User s Guide 674 Appendix P Brute Force Password Guessing Protection ...
Page 696: ...ZyWALL 70 User s Guide 696 Appendix R Log Descriptions ...