Chapter 36 Troubleshooting
VMG4380-B10A / VMG4325-B10A User’s Guide
285
5
Reset the device to its factory defaults, and try to access the Device with the default IP address.
See
6
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Make sure you have logged out of any earlier management sessions using the same user account
even if they were through a different interface or using a different browser.
• Try to access the Device using another service, such as Telnet. If you can access the Device,
check the remote management settings and firewall rules to find out why the Device does not
respond to HTTP.
I can see the Login screen, but I cannot log in to the Device.
1
Make sure you have entered the password correctly. The default admin password is 1234. The field
is case-sensitive, so make sure [Caps Lock] is not on.
2
You cannot log in to the web configurator while someone is using Telnet to access the Device. Log
out of the Device in the other session, or ask the person who is logged in to log out.
3
Turn the Device off and on.
4
If this does not work, you have to reset the device to its factory defaults. See
I cannot Telnet to the Device.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
Ignore the suggestions about your browser.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload
new firmware.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
Ignore the suggestions about your browser.
Summary of Contents for VMG4325-B10A
Page 4: ...Contents Overview VMG4380 B10A VMG4325 B10A User s Guide 4 Troubleshooting 283 ...
Page 14: ...Table of Contents VMG4380 B10A VMG4325 B10A User s Guide 14 ...
Page 15: ...15 PART I User s Guide ...
Page 16: ...16 ...
Page 24: ...Chapter 1 Introducing the Device VMG4380 B10A VMG4325 B10A User s Guide 24 ...
Page 69: ...69 PART II Technical Reference ...
Page 70: ...70 ...
Page 178: ...Chapter 10 Quality of Service QoS VMG4380 B10A VMG4325 B10A User s Guide 178 ...
Page 204: ...Chapter 13 Interface Group VMG4380 B10A VMG4325 B10A User s Guide 204 ...
Page 220: ...Chapter 15 Firewall VMG4380 B10A VMG4325 B10A User s Guide 220 ...
Page 226: ...Chapter 17 Parental Control VMG4380 B10A VMG4325 B10A User s Guide 226 ...
Page 236: ...Chapter 19 Certificates VMG4380 B10A VMG4325 B10A User s Guide 236 ...
Page 240: ...Chapter 20 Log VMG4380 B10A VMG4325 B10A User s Guide 240 ...
Page 244: ...Chapter 21 Traffic Status VMG4380 B10A VMG4325 B10A User s Guide 244 ...
Page 250: ...Chapter 24 IGMP Status VMG4380 B10A VMG4325 B10A User s Guide 250 ...
Page 254: ...Chapter 25 xDSL Statistics VMG4380 B10A VMG4325 B10A User s Guide 254 ...
Page 256: ...Chapter 26 User Account VMG4380 B10A VMG4325 B10A User s Guide 256 ...
Page 262: ...Chapter 29 TR 064 VMG4380 B10A VMG4325 B10A User s Guide 262 ...
Page 266: ...Chapter 30 Time Settings VMG4380 B10A VMG4325 B10A User s Guide 266 ...
Page 272: ...Chapter 32 Logs Setting VMG4380 B10A VMG4325 B10A User s Guide 272 ...
Page 290: ...Chapter 36 Troubleshooting VMG4380 B10A VMG4325 B10A User s Guide 290 ...
Page 344: ...Appendix D Wireless LANs VMG4380 B10A VMG4325 B10A User s Guide 344 ...