Chapter 36 Troubleshooting
VMG4380-B10A / VMG4325-B10A User’s Guide
284
5
If the problem continues, contact the vendor.
36.2 Device Access and Login
I forgot the IP address for the Device.
1
The default LAN IP address is 192.168.1.1.
2
If you changed the IP address and have forgotten it, you might get the IP address of the Device by
looking up the IP address of the default gateway for your computer. To do this in most Windows
computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default
Gateway might be the IP address of the Device (it depends on the network), so enter this IP
address in your Internet browser.
3
If this does not work, you have to reset the device to its factory defaults. See
.
I forgot the password.
1
The default admin password is 1234.
2
If this does not work, you have to reset the device to its factory defaults. See
.
I cannot see or access the Login screen in the web configurator.
1
Make sure you are using the correct IP address.
• The default IP address is
192.168.1.1
.
• If you changed the IP address (
), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
forgot the IP address for the Device.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See
.
3
Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled. See
.
4
If it is possible to log in from another interface, check the service control settings for HTTP and
HTTPS (Maintenance > Remote MGMT).
Summary of Contents for VMG4325-B10A
Page 4: ...Contents Overview VMG4380 B10A VMG4325 B10A User s Guide 4 Troubleshooting 283 ...
Page 14: ...Table of Contents VMG4380 B10A VMG4325 B10A User s Guide 14 ...
Page 15: ...15 PART I User s Guide ...
Page 16: ...16 ...
Page 24: ...Chapter 1 Introducing the Device VMG4380 B10A VMG4325 B10A User s Guide 24 ...
Page 69: ...69 PART II Technical Reference ...
Page 70: ...70 ...
Page 178: ...Chapter 10 Quality of Service QoS VMG4380 B10A VMG4325 B10A User s Guide 178 ...
Page 204: ...Chapter 13 Interface Group VMG4380 B10A VMG4325 B10A User s Guide 204 ...
Page 220: ...Chapter 15 Firewall VMG4380 B10A VMG4325 B10A User s Guide 220 ...
Page 226: ...Chapter 17 Parental Control VMG4380 B10A VMG4325 B10A User s Guide 226 ...
Page 236: ...Chapter 19 Certificates VMG4380 B10A VMG4325 B10A User s Guide 236 ...
Page 240: ...Chapter 20 Log VMG4380 B10A VMG4325 B10A User s Guide 240 ...
Page 244: ...Chapter 21 Traffic Status VMG4380 B10A VMG4325 B10A User s Guide 244 ...
Page 250: ...Chapter 24 IGMP Status VMG4380 B10A VMG4325 B10A User s Guide 250 ...
Page 254: ...Chapter 25 xDSL Statistics VMG4380 B10A VMG4325 B10A User s Guide 254 ...
Page 256: ...Chapter 26 User Account VMG4380 B10A VMG4325 B10A User s Guide 256 ...
Page 262: ...Chapter 29 TR 064 VMG4380 B10A VMG4325 B10A User s Guide 262 ...
Page 266: ...Chapter 30 Time Settings VMG4380 B10A VMG4325 B10A User s Guide 266 ...
Page 272: ...Chapter 32 Logs Setting VMG4380 B10A VMG4325 B10A User s Guide 272 ...
Page 290: ...Chapter 36 Troubleshooting VMG4380 B10A VMG4325 B10A User s Guide 290 ...
Page 344: ...Appendix D Wireless LANs VMG4380 B10A VMG4325 B10A User s Guide 344 ...